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Support Ticket Closed Again

Level 2



Hoping an Oculus staff member will pick up on this. I've been trying to replace a Q1 since 28th February but after having two tickets close on me due to a lack of response from Oculus I am at a loss as to how to communicate with them. Both tickets received no response after I had provided my phone number for the shipping label. In my last email I requested advanced notice if I was going to receive a phone call but have had no response again. 


Ticket numbers: (2580646) and (2397641)


We're approaching 2 months of not being able to use the headset after a failed update caused a boot issue. Please advise as I am beginning to lose my patience with the tedious process. If tickets will continue to close, can we contact support via another communication method?