03-05-2021 06:51 AM
Can someone give me an update on support ticket 2393917
Ticket is a week old and I have no reply or answers to my issues
You quote a response within 2 working days
03-06-2021 11:49 AM
Same issue here, no response from Oculus Support. Support ticket 2409574 for a defective elite head strap w battery.
03-08-2021 01:33 PM
I also haven’t heard from Oculus support for a week re: a broken Elite Strap. Perhaps they’re all on vacation?
03-08-2021 02:56 PM
I did get a response on Saturday, 4 days after I submitted a ticket. They asked for contact info, Serial #'s & receipts, which I emailed back the same day. Support said it would take another 3-4 days to look into it further...
"Please allow us some time to look into this further for you, and we will follow-up with you as soon as possible.
We appreciate your patience and we will do our best to contact you within the next 3-4 business days." Really a frustrating process to get an RMA processed, it shouldn't take a week+ to do this. I also did DM Oculus on twitter w my support #, not sure if that helped expedite the process. Quest 2 is my 3rd headset from Oculus, along w Quest & Rift... Facebook needs to do a better job hiring more people for Customer Support & establish a phone # for support, because after this I'll be looking at other brands in the future.
03-10-2021 10:30 AM
I got an update from Support today 3/10/21 that a replacement will be shipped out in 5-7 business days. Yeah :))) They are probably backed up with emails so give it some time. Facebook should definitely setup a support number & hire more people since Quest 2 has grown in popularity.
03-10-2021 12:31 PM
Me too, sending my headset back for a new replacement. Great service, just a shame about the initial delay in communication
03-11-2021 02:39 PM
How long did it take you to get a response from initial ticket submission?
03-11-2021 08:45 PM
Lucky you I tried messaging them and got the runaround for email after email till I decided to refund it
03-28-2021 10:24 AM
18 days later after receiving RMA email, I still didn't get my replacement or shipping confirmation.... just had to submit another ticket for an update today- support ticket (2530112) ... This has been the worst customer experience!