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The device does not work normally after replacing the graphics card

ggRicky
Level 2

I used GTX1060 before, and the device can work normally. After replacing the RTX2060, the device has sound and the loading indication can be seen, but the game screen cannot be displayed normally.

I can see the handle in the device and move the position of the handle. I can also see the three small dots in the loading process. I am from China, please help me.

捕获.PNG

3 REPLIES 3

highzhangchao
Level 2

我也突然这样了,加我q527662143

OculusSupport
Community Manager
Community Manager

Hello ggRicky!

Unfortunately we do not have support in Chinese at the moment, but we will be happy to assist you in English.
If you need help, please feel free to contact us via chat or email through https://tickets.oculusvr.com/hc/en-us/requests/new

Thanks and have a great day!

Anonymous
Not applicable

hey,guy,I have the same problem。MSI RTX2060,Z77,Xeon E3V1230,32G