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Time setting is incorrect even after factory reset

JoseloTL
Level 2

The time zone on the oculus quest 2 is not displaying the correct time.

I have restore the factory setting (twice) and it seems to display the UTC time rather than my CST time zone.

 

Any help is appreciated.

4 REPLIES 4

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey there, Jose! We see you're having some issues with the time zone in your headset. Though a factory reset did not correct this issue, we appreciate you attempting to troubleshoot and your patience. It looks like earlier this year we did find that re-syncing your headset to your phone could be a possible solution. You can find those instructions on this community post. 😊

 

This did nothing. Not only this is not a solution, that discussion does not have any kind of process/procedure on it.

Issue still persist and time displayed is still on UTC and not CST.

So your not even going to respond?

Worst customer support ever !!!

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey JoseloTL, 

 

Due to the holidays, we have experienced an influx of customers reaching out to us. We apologize for the delay in responding to you and thank you for your patience during this time. Since you already attempted the troubleshooting listed in the forum provided and have already factory reset the device multiple times with no solution, please submit a support ticket with us so that we may look into what options will be available to you.