Hey there, Jose! We see you're having some issues with the time zone in your headset. Though a factory reset did not correct this issue, we appreciate you attempting to troubleshoot and your patience. It looks like earlier this year we did find that re-syncing your headset to your phone could be a possible solution. You can find those instructions on this community post. 😊
Due to the holidays, we have experienced an influx of customers reaching out to us. We apologize for the delay in responding to you and thank you for your patience during this time. Since you already attempted the troubleshooting listed in the forum provided and have already factory reset the device multiple times with no solution, please submit a support ticket with us so that we may look into what options will be available to you.