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Trouble casting to oculus.com/casting

Kaydubbzz
Level 2

Hi all, recently bought a Quest 2 and am having trouble streaming to a mac book on the oculus.com/casting page. When I hit cast while using my Oculus, and go to the computer option nothing comes up on my mac. They are connected to the same wifi network, and I can't seem to find a fix for this anywhere. Have tried restarting both to no avail. Any help would be much appreciated.

4 REPLIES 4

OculusSupport
Community Manager
Community Manager

Hey there, Kaydubbzz. We'd love to help you get casting on your MacBook. Thank you for providing us with the troubleshooting steps you've tried so far. Sometimes it can take a few minutes for the webpage to connect to the cast.

 

We see your devices are connected to the same Wi-Fi, awesome. Now, we want to ask you to try again, but this time:

  • Start casting before starting any apps.
  • If you don't see your cast on the webpage, wait at least 5 minutes before restarting the cast.
  • If these steps do not work for you, please power cycle your headset.

We hope this helps, but let us know if you need any more assistance. 😊👍

Thank you for the speedy response! We have tried these steps and still had no success unfortunately.

To add on to my last comment, I can stream to my PC just fine but for some reason we get an error message on my girlfriends mac laptop.

Hello, thanks for reaching out to us. We noticed you're continuing to experience streaming issues with your Mac Book. Rest assured, we're here to help. 🙂 

 

To begin, please ensure that you have selected Google Chrome instead of Safari as your web browser on the MacBook. Click here and select 'Cast to your computer'. 

 

In addition, here are a few things to consider when attempting to stream or cast. 

  • Compatibility cannot be guaranteed with all PC or TV models.

  • You may experience issues when casting and recording simultaneously.

  • Exiting or minimizing the Oculus app may interrupt casting.

  • Casting may increase battery usage or degrade in-app performance.

Let us know if you need anything else. 🙂