Hey PRT_Stardust, thanks for reaching out to us about your payment error. We know how important payment methods are in the Oculus ecosystem. We'll do our best to help you get back to enjoying all of your favorite Oculus experiences. Payments may fail or have an error for several reasons, such as insufficient funds or blocks placed on the payment method by your financial institution.
We have a few troubleshooting steps below that may help resolve the issue:
If you've tried to purchase something using the Website, try the following:
Theres also some steps you can try with the Oculus App:
If none of the above steps have resolved your issue, please follow up with us and we can look into this further. Cheers!
Hey @PRT_Stardust! The team has been investigating and they've found there's currently an issue with the store taking payments through PayPal. From what I've heard, it shouldn't affect other payment types, but they're working on the PayPal situation right now.
Sorry for the inconvenience!