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Trying to sign in with Facebook password on the Quest 2 and email part is grayed out & can’t change

Boonaynay
Level 2

‎06-28-2022 04:50 AM

 
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2 REPLIES 2

OculusSupport
Community Manager
Community Manager

‎06-28-2022 10:57 AM

Hey there! We are happy to help you get this figured out. Once a Facebook account has been used to log in to your Quest 2, you will not be able to change it unless you perform a factory reset on your device. After a factory reset, you will be able to go through the set up on your device again and connect a different Facebook account. 

 

Let us know if you have any other questions or concerns!

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OculusSupport
Community Manager
Community Manager

‎06-29-2022 11:39 AM

Hi again! We just wanted to check back in and see if you were able to perform the factory reset on your headset, and if your issue has been resolved. Just let us know if everything is working right, or if you need any further assistance. We're here for you!

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