07-21-2019 06:52 AM
1.
Disconnect your
computer from the internet.
2.
Backup any necessary
content.
·
You can find steps on
how to do so here https://support.oculus.com/190738628001661/#faq_190738628001661
3.
Reboot into Safe Mode.
4.
Uninstall Oculus Home
using the Control Panel.
5.
Delete all Oculus
folders from the following folder:
·
C:\Program Files
6.
Remove any Oculus
folders from the following locations:
·
C:\Users\YourUserProfile\AppData
·
C:\Users\YourUserProfile\AppData\Local
·
C:\Users\YourUserProfile\AppData\LocalLow
·
C:\Users\YourUserProfile\AppData\Roaming
·
C:\OculusSetup-DownloadCache
7.
Restart your computer
in normal mode.
8.
Reconnect your
computer to the internet.
We are working on a software fix to address the multiple
controllers issue, but for now, these steps should temporarily resolve the
problem.
1.
On your keyboard,
press Ctrl + Shift + Esc keys all at once to open the Task Manager.
2.
In Task Manager, click
More details then navigate to the Services tab and locate the OVRService.
3.
Right-click it and
select Stop.
4.
Once it's stopped,
press Windows + R keys to open up Run.
5.
Enter: %LocalAppData%\Oculus\
6.
In the newly opened
window, locate the DeviceCache.json file and delete it.
7.
Once it's deleted,
return to Task Manager and start up the OVRService again by right-clicking it
and selecting Start.
8.
Launch the Oculus app
and complete the Rift S setup.
07-21-2019 08:14 AM
07-21-2019 09:07 AM
Yeah I got the same steps for the USB fix as well, followed to a tee and
A. it didn't fix my USB connection error and
B. Even worse, since the windows 1903 update, my headset wont even come on. Just black screen. It worked fine since day 1 until the windows update. I know its a software or driver issue because I created a dummy windows log in with a simple name like Tony and it works fine on that user account, but if I switch back to my main account (where it was working since day 1) it says there is a hardware error and the headset wont come on. This is with it plugged into the same ports as when I log into the Tony simple user name account so its not a hardware issue. I wish they would get a fix for this soon... I did not spend this type of money for a system that only worked for less than 2 months or have to switch back and forth to a dummy account just to play, esp when it was working fine up till then....
07-23-2019 05:04 PM
07-23-2019 06:17 PM
07-24-2019 12:35 AM
bradtwo said:
Did not work at all. Gave this a go, still having the same issue.
The only thing I accomplished was wasting about two hours to go through all the
07-24-2019 12:36 AM