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USB update mode killed my headset

torminal
Level 2
my oculus qeust 2 has arrives 2 days ago and now i cant play brcause of a bug, a screen that his title is USB update mode and i can see 5 options inside  the headset but non of tham does something even factory resat  i have talked to the oculus support but they werent able to help me, any ideas?

18 REPLIES 18

PITTCANNA
Level 12
alternative ways to do factory reset

To perform a factory reset using your phone:

  1. Open the Oculus app on your phone.

  2. Tap Settings in the bottom menu.

  3. Tap the headset connected to your phone.

  4. Tap More Settings.

  5. Tap Factory Reset and then Reset.

To perform a factory reset using the headset:

  1. Turn off your headset.

  2. Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.

  3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.

  4. Use the volume buttons on your headset to highlight Yes and press the power button.

torminal
Level 2
Hi thank you for trtying to help but the phone cannot find the headset  and the (-) buttom just scroll down in the mnuew that i see no metter for how lonw i hold it for 

torminal
Level 2
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torminal
Level 2
any more ideas ?

PITTCANNA
Level 12
select factory reset with the volume rocker, then press the power button

torminal
Level 2
please?

Thmoas
Level 7
This just happened out of the blue or did you do something before this menu appeared? You say none of the options work. What exactly happens with each option?

Try holding the power button for at least 30 seconds too.

BigPapadosio
Level 2
Having the same issue tried everything suggested and it literally just turns off and back on and returns to the same usb update mode screen.

torminal
Level 2
if i chose resat device it just restart the hedset back  to this screen info device just give me some info factory resat does just like the device boot option but asks for confemartion first
 power off  turning the hedset off if the hedset is not chrging once i plug it back to the charger the hedset turns back on without me touching it