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Unable to Open Oculus Home (Desktop Icon)

Chillyknowbody
Level 2
Hi,

I have been trying to get 1.3 installed to use with my DK2 to do some unreal work however I am unable to get oculus home to open which has stopped me from fully installing 1.3

Everything to do with the installation is fine until I am prompted to move onto logging into my oculus account and nothing happens, I never see the oculus home login screen.

I am unable to load up the desktop icon either, no matter how many times I try to install it.

Any help from you guys would be greatly appreciated.
14 REPLIES 14

cybereality
Level 16
Can you upload your OculusSetup.log? See this post:
https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-ri...
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Chillyknowbody
Level 2
Thanks for getting back to me cyber, been really frustrating.

Here is my OculusSetup.log file

Blue_Angel
Level 3
Any updates on this one? 🙂

Chillyknowbody
Level 2
Not yet, I assume you are in the same boat as me.

It does leave me a little worried as my CV1 ships next month and I was hoping to have the drivers running with with my DK2 first.

Kinda eating up dev time on my VR project.

cybereality
Level 16
@Chillyknowbody The installer thinks you have another (maybe older) Runtime already installed. You should make sure you delete all Oculus software before attempting to install again.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Chillyknowbody
Level 2
Ok will look into it now, thanks

Chillyknowbody
Level 2
Me again, I have uninstalled and deleted all entries of oculus both in folders and registry however it hasn't made any diffference, do you have any references for fully deleting all parts of the old runtimes, last one I had installed was 0.8

Thanks

GenetixStudio
Level 9
Revo uninstaller - check it out! (Much better & deeper uninstalling then windows built in.)

Chillyknowbody
Level 2


Revo uninstaller - check it out! (Much better & deeper uninstalling then windows built in.)


Revo came up with nothing unfortunately. Thanks though