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Unable to add payment method

Level 2

Whenever i try to purchase a game or app it says i need to add a payment method even though i had one i no longer see one there and now it says unable to add payment method when i try to add a new one.


Community Manager
Community Manager

Hey there, we know that these kind of payment method errors can be so inconvenient when you're trying to buy a game. Not to worry, we're here for you!


To get started, we have a few suggestions for how to get your payment method added to your account:

  • Make sure you're adding an accepted payment method.
  • Try adding your payment method from our app, or our website.
  • Try adding it using a different browser.
  • Try adding using a completely different device (phone, computer, in your headset, etc.)
  • Try connecting to a different network (another Wi-Fi network, or cellular data if possible).
  • Try adding a PayPal account instead of a card. Your PayPal account must be verified for this.


If you try all of that and are still having trouble adding your payment method, go ahead and submit a support ticket here. That way our team can get some info from you and take a look at what's going on here!