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Unable to cancel the order

piooba5
Level 2

I am unable to cancel the order that was recently put on hold, because of the payment error. Support persistently gives me the same "advices" that i have already tried and  were unsuccessful. Any tips what can I do?

1 REPLY 1

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey @piooba5, we hate when this happens! We understand how important it is to be able to cancel your orders without error. Since this is a payment error, you'll need to reach out to our support team here. Be sure to let them know if you've already tried any advice given, but rest assured we'll be happy to help any way we can! Cheers!