09-03-2021 11:04 AM
I am unable to cancel the order that was recently put on hold, because of the payment error. Support persistently gives me the same "advices" that i have already tried and were unsuccessful. Any tips what can I do?
09-03-2021 11:15 AM
Hey @piooba5, we hate when this happens! We understand how important it is to be able to cancel your orders without error. Since this is a payment error, you'll need to reach out to our support team here. Be sure to let them know if you've already tried any advice given, but rest assured we'll be happy to help any way we can! Cheers!