cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to pair with bluetooth

Kylokiller3
Honored Guest

We just purchased a new occulus quest 2.  We had the device paired with our phone, but the one controller was acting strange.  We umpired everything and are now unable to pair with the phone.  Any suggestions?  We restarted all devices.  Thanks

1 REPLY 1

Tonberry_Qing
Retired Support

Hey there @Kylokiller3. I know it's been since yesterday that you posted but I wanted to give some troubleshooting tips that perhaps others could use incase they're experiencing the same issue.

  1. Turn the Oculus Quest 2 on and hold it near your phone.
  2. Make sure the Bluetooth on your phone is on
  3. Connect the phone to the VR headset via the Oculus app. (Don't close the app while it's connecting)

Please let us know if that worked for you. Thanks!

Have you tried turning it off and on again?