Hi there! That is not what we like to hear! Rest assured that we will work together to get your issue resolved. First, we'd like you to click here and try these troubleshooting steps to see if this fixes your issue. If your issue still persists, we ask you to contact us at customer support so we can deep dive into this issue. You can also PM us directly if you'd like. Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We do hope you find this information helpful!