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WON’T ACCEPT PAYMENT METHOD!!!

pajagre1
Level 2

 

So I purchased a paperweight.  There is no way to get oculus to accept my payment method.  No support responses.  This is bullsh1t.  I cannot believe FB doesn’t have some developers getting this fixed.  There are hundreds of people with this problem and they are losing money because of it.  I have to return this piece of sh1t.  I want my hours of troubleshooting back!!!!

1 REPLY 1

Daniel.Needles
Level 3

if you open Developer Tools on Edge, Chrome, or Firefox they all point to a programming error on the Oculus corporate server.  The problem started May 19th.  I opened one ticket, they closed it without notifying me, much less fixing anything. I opened a second - 2857592.  They said 10 days ago they were working on it and now despite daily follow ups they haven't responded or provided any ETA, information, etc.  I finally hit chat and they refused to answer any direct questions.  I finally said, given the vague answers how do I know you're not a bot? The answer - "I assure you I am not a bot."  Yet they still wouldn't provide and ETA, description of what they found, or even say if I was out of level 1 support.  Lol.  Really really annoying that they are blowing this off.  I've worked as a consultant for IT for 30 years.  This is literally the most bone headed support setup I've seen for any company from startup to fortune 500 to government agency.  These are the calls you will see at the end:

 

Navigated to https://secure.oculus.com/my/payment-methods/?paypal_response=true&token=EC-8HK90805W7790405C

ErrorUtils caught an error:

Minified invariant #11797; Params: 113 [Caught in: Module "VisibilityListener"]

Subsequent non-fatal errors won't be logged; see https://fburl.com/debugjs. xNINAwboj6f.js:56:563

ErrorUtils caught an error:

Minified invariant #11797; Params: 113 [Caught in: Module "VisibilityListener"]

Subsequent non-fatal errors won't be logged; see https://fburl.com/debugjs. xNINAwboj6f.js:56:563

ErrorUtils caught an error:

Minified invariant #11797; Params: 113 [Caught in: Module "VisibilityListener"]

Subsequent non-fatal errors won't be logged; see https://fburl.com/debugjs. xNINAwboj6f.js:56:563

ErrorUtils caught an error:

Minified invariant #11797; Params: 113 [Caught in: Module "VisibilityListener"]

Subsequent non-fatal errors won't be logged; see https://fburl.com/debugjs. xNINAwboj6f.js:56:563

ErrorUtils caught an error:

Minified invariant #11797; Params: 113 [Caught in: Module "VisibilityListener"]

Subsequent non-fatal errors won't be logged; see https://fburl.com/debugjs. xNINAwboj6f.js:56:56