Mine bricked at the end of October and they’ve had it since November - told me I’m due a replacement. Instead of sending me a replacement all they do is send me some auto-generated creepy email once every fortnight. Not sure what to do! Did you ever receive yours? Here’s my most recent email:-
Thank you for investing your time and effort with me.
I deeply know how you feel about all this as I'm trying to have this resolved for you as soon as possible. I know as well how important your time is. Thus, I understand you would only like to be updated once we have come up with a final solution.
I would like to apologize for the long time we have been taking care of your concern. This is far from our intentions. I have followed up again today to the relevant team. Hopefully, we will hear shipping updates for your replacement in the next days.
I wish I could expedite your concern and sort it out at your earliest convenience. However, I can only do so much as being with you all through out. Till then, keep safe and stay kind!