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Where is the 5 digit code (setup)?

roxyz
Level 2
I’m trying to set up my Quest, and the iPhone app says to enter the 5 digit code displayed-but there is no code. How do I find this code?
16 REPLIES 16

Bibj
Level 2

Hey, I’m have the same problem but no one is understanding that the code isn’t popping up in the headset

Pixie40
Level 10

The 5 digit code during set up should be getting generated during the setup, if it's needed. I know that with android phones or tablets there doesn't seem to be a need for a code. Or maybe that's because I've set up the headset before. IDK

Lo, a quest! I seek the threads of my future in the seeds of the past.

T-Leela
Level 2

Mine has never showed any code. Ever.  Its rather irritating

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hello there! We are happy to help you complete the setup process with your Quest. 

 

Please try the following steps: 

 

  • After powering on your device, enable Bluetooth on your phone and put on your headset.
  • Enter the 5 digit number displayed inside the headset to pair it to your phone. It will show up in the lower right corner. 
  • Take the headset off and choose the Wi-Fi network you want to connect to
  • Enter your WI-Fi password

 

Here is an article with more information on your set up (Quest Set up). Please let us know if this corrects the issue, if not you can submit a ticket for further steps (Support Ticket

Hi! I can purchase and play games in headset and I'm logged in with my Facebook account, but it keeps telling me I haven't completed the setup. My android phone and ipod both with the Oculus app ask me to look into the headset for a 5 digit code but one never displays. How do I "complete the setup"?

OculusSupport
Oculus Community Manager
Oculus Community Manager

Hey cttwn! We see you're being asked for a 5 digit code but can't seem to locate one. We can help with that. Click here for the steps to finding the 5 digit code. Be sure to start from the beginning and pay close attention to each step but, steps 1-4 are where the 5 digit code will be found. Let us know if you still need help once you're done with all of these steps and we will gladly get on it. Happy Gaming!

daniel.zhaafar
Level 2

The problem is that 5-digit code is only displayed during the first connection to smartphone. It is NOT displayed when you want to pair with another smartphone. The only solution is the factory reset, but all your savings will be lost.