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White screen but does boot up. I tried factory reset but still does the same thing. Is it fried?

johnmackk
Level 2
 
1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey johnmackk! That's no good! Nobody likes being flashbanged as soon as they turn their headset on, and we wouldn't wish it upon our worst enemy.

 

To start, make sure your headset is fully charged. If the factory reset option didn't work, try holding down the power button for 60 seconds to see if the headset has any sort of response.

 

If you still encounter a white screen, we urge you to please reach out to our support channel and open up a ticket. We'll follow up with you as soon as we can!

 

When you reach out, be sure to include a detailed description of your issue, reference this post, label which troubleshooting you've tried already, and provide a picture if you can.