05-09-2022 12:58 PM
So I refunded a game on my oculus and when I did the refund policy said it will take up to 5 days to receive said refund. No problem. It’s been over 5 days now and the game still says “refund requested” I wouldn’t mind but i want the money to purchase another game and I can’t until I know that the money from the refunded game has gone through or it declined!
05-09-2022 03:35 PM
Hey there, Mr.Bacon88! Refunds are tied to the timeframe of your financial institution. It's always a good idea to reach out to them and make sure they aren't holding your refund for anything.
Here is a link with all the info about refunds. If you have any further questions, your Meta Store Support team is here to help! Open a support ticket by following this link, and we'll take a closer look at everything with you.
10-09-2022 10:26 PM
I had refunded a game and it approved but when I went to check, my wallet it wasn't there? Is there a problem?
10-10-2022 07:34 AM
Hey there! We know how important receiving your refunds is. No worries let's get this solved for you. It typically takes 7-9 business days to receive your funds back into your account. If you haven't received them by the 9th business day please PM us so we can take a further look into it for you.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!
12-03-2023 03:00 PM
I have played Assassin’s creed vr for more than 2 hours and less than 14 days it won’t let me refund my money