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Won’t receive a refund!

MrBacon88
Level 2

So I refunded a game on my oculus and when I did the refund policy said it will take up to 5 days to receive said refund. No problem. It’s been over 5 days now and the game still says “refund requested” I wouldn’t mind but i want the money to purchase another game and I can’t until I know that the money from the refunded game has gone through or it declined!

1 REPLY 1

OculusSupport
Community Manager
Community Manager

Hey there, Mr.Bacon88! Refunds are tied to the timeframe of your financial institution. It's always a good idea to reach out to them and make sure they aren't holding your refund for anything. 

 

Here is a link with all the info about refunds. If you have any further questions, your Meta Store Support team is here to help! Open a support ticket by following this link, and we'll take a closer look at everything with you.