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Won’t receive a refund!

Level 2

So I refunded a game on my oculus and when I did the refund policy said it will take up to 5 days to receive said refund. No problem. It’s been over 5 days now and the game still says “refund requested” I wouldn’t mind but i want the money to purchase another game and I can’t until I know that the money from the refunded game has gone through or it declined!


Community Manager
Community Manager

Hey there, Mr.Bacon88! Refunds are tied to the timeframe of your financial institution. It's always a good idea to reach out to them and make sure they aren't holding your refund for anything. 


Here is a link with all the info about refunds. If you have any further questions, your Meta Store Support team is here to help! Open a support ticket by following this link, and we'll take a closer look at everything with you.