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Zip Code on Payment Method Error

Scrooge_McDucki
Level 2

‎01-15-2022 06:30 AM

I am trying to add a payment method but it’s telling me I am entering an invalid zip code, which is not correct. I have tried from both app and Oculus 2. Neither work. 

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1 REPLY 1

OculusSupport
Community Manager
Community Manager

‎01-15-2022 03:59 PM

Hey there! We'd love to look into this with you so we can put these payment method issues to rest. We have some steps for you to try:

  • Make sure you've recently made a successful online purchase from a US merchant with this payment method
  • Check to see if the financial institution placed any restrictions
  • Try another network connection type
  • Try another network location
  • Try different combinations of the area/zip code
  • Restart the device
  • Try another payment method

If you need more assistance past this, please PM us or click HERE to submit a support ticket and we'll get this squared away. Thanks!

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