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andreasheheha
Level 2

my oculus account wont work i have played on it wor some month now and now my account just wont work i cant go to the store on the oculus or play some of my games 

2 REPLIES 2

OculusSupport
Community Manager
Community Manager

Yello there! We hear you're having some troubles with your headset, we can do our very best to try and get this fixed and have you back into some VR fun!

 

If you can't seem to access your headset or if it says you've been logged out try these simple steps first:

 

- Reboot your headset by fully powering off 

- Make sure you're connected to the internet 

- Check your Oculus app on your iOS or Android Device 

 

If after checking these things and you still can't access any apps or your headset let's try and repair your headset:

 

- Make sure you're logged out of your headset 

- Power off your headset 

- Uninstall the Oculus app from your mobile device 

- Power of your device 

- Install the Oculus app from the Google Play Store or Apple AppStore

 

Let us know if this made any changes to your issue and if needed, we can help further just let us know (:

OculusSupport
Community Manager
Community Manager

Hi! We wanted to follow up with you to see if the trouble with your account has been resolved.

 

Nonetheless, if you are still experiencing trouble please reach back out to us here, and we will be more than happy to assist you further. 

 

Have a great weekend!