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Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...


Resolved! Known Issue (V39/PTC) - No refresh rate options above 72Hz

Title says all, can't anything above 72hz using Link Cable or Air Link. Apparently this has been an issue since the beta rollout of v39 which is extremely disappointing to hear. If anyone knows or finds a workaround for SteamVR@120hz I would love to ...

undeny by Level 4
  • 52 replies
  • 16 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 135 replies
  • 13 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Controllers drift and no support

Hello I have recently acquired a problem with my left controller's analog stick as it is drifting I've unpaired and paired , taken the battery out for a couple minutes and it still don't work. I don't need help from support. I did everything what I f...

Can't add payment method

So I've been trying to purchase a game for the past TWO days without any breaks and it keeps saying The card I'm using is vanilla Master gift card ((I looked it up and it's accepted by oculus)).I tried on the oculus itself AND on the PC;didn't work.i...


Waiting on replacement - 3months

After being an owner of the Rift I decided to move to a Quest 2. Unfortunately after a couple of months it broke - it wouldn't reboot. After contacting support and trying different things, I was ask to return it. Did so, using the courier and details...

Quest 2 not fully charging since 39.0 firmware update

So, I have recently discovered a huge potential problem. I started to notice that my Quest 2 won't charge - even though it would show that it's charging both by LED and the battery icon. After using the Link, I always sit the Quest 2 down and power i...

Horizon workrooms default room layout

Hi, Every time I join a room, it's in conference layout. I change it to conversation about 90% of the time, would it be possible to have a default room layout so that it starts in conversation layout when I join?

Quest Controller problems using Air Link and Link Cable.

I have a very frustrating problem.I have been using a Link cable and sometimes Airlink with my Quest 2 for months.Recently, the controllers (which work fine normally when playing Quest games) have developed a strange quirk when playing PC games.I can...

Replacement Headset not being sent!

I sent my headset back for repair over 3 months ago and despite chasing up on a weekly basis have not received a replacement back yet. I now fear that I won't get my headset back at all. I have been given no reasonable explanation of what is wrong an...

Kizd by Level 4
  • 92 replies
  • 2 kudos

Still cannot install oculus software please help

I have tried fresh installs of windows 10 pro and home on my PC and connected only a keyboard and mouse, disabled defender and firewall, tried installing on a non C;\drive. In short I have tried everything suggested in this forum but the Oculus softw...

"USB 3 Connection Recommended"

I am using the official Link cable that came with my Quest 2. I also used a USB A to USB C 3.0 cable to no avail. Also tried on two separate computers. I can't seem to get it to detect USB 3.0, period. Both devices use an AMD processor, so likely sam...


cannot install rift software on windows 10

I have tried fresh installs of windows 10 pro and home on my PC and connected only a keyboard and mouse, disabled defender and firewall, tried installing on a non C;\drive. In short I have tried everything suggested in this forum but the Oculus softw...

Oculus Error OVR88948175

Good Morning all,Getting the below error and here is what we did to work around it. My two main questions are:Is this a bug in Oculus application not creating this registry key? Can any one provide any insight as what is going on here? After looking ...

pgh3 by Level 2
  • 2 replies
  • 0 kudos

Brand new Left controller does not work

When i try to pair my out of the box meta quest 2 Left controller,- the right controller vibrates once,- then it blinks every second with a higher intensity then the normal 'pulsing' blinkOn the mobile app, i see the right controller with the battery...

khilex by Level 2
  • 2 replies
  • 0 kudos


I would like to know if my oculus is still on warranty because my controllers the joystick are bad

Goat001 by Level 2
  • 2 replies
  • 0 kudos

download will not start

Whenever I try to download games from the oculus app to my computer it will start but instantaneously stop. My oculus app is downloaded to my computer files in the program files folder and I am trying to download the games to a terabyte drive I insta...

cjcon64 by Level 2
  • 0 replies
  • 0 kudos

Oculus Link Interface are shaking

Hi, I notice after update to v39, my interface (the selector dish) and room on the link are very shaky. (both on cable and airlink) you can see the normal home is ok, the screen on the link is also fine. only the room be...

Cannot add a payment method

Hello i have tried all these options to add a payment method on my account and nothing worksRecently made a successful online purchase from a US merchant?Check to see if the financial institution placed any restrictionsTry another network connection ...

khilex by Level 2
  • 1 replies
  • 0 kudos

Just got oculus, can't use steamvr suddenly?

I just bought a Oculus Quest 2 yesterday, and was able to get airlink working with steamvr and played beat saber and superhot. Today I try to load it up and Airlink refused to work. I would open up the Airlink screen and try to connect to my PC, but ...

Install Queued. Issue

I earlier today tried to install a game using the oculus app on my phone to my quest 2, After I pressed install it said it was queued. After a bit of waiting and it not changing I decided to press it again and it then said, “Headset offline, this wil...

oculus quest 2 shuts down by itself

Oculus quest 2 after a few seconds of inactivity (for example when watching a movie) oculus turns off. I changed the automatic shutdown setting to 4 hours but it continues to turn off after a few seconds.

Help with referral

My friend referred me and it said I accepted it but it did not give us the 30 dollars why is it doing this?

Peekz02 by Level 2
  • 0 replies
  • 0 kudos