Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! paypal not working

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 50 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

I Cannot pair my quest 2 to phone

Please help I have tried ALL the suggestions s to pair my headset and I have code, same net work etc!! As I now cannot sync my controllers so they are useless is there anyone on forum with same issue??


I am having trouble connecting to my friend we are both on oculus quest two we both have the same games and the only one that multiplayer works on is beat saber. Whenever we try to connect with sport scramble or medal of honor it says no friends foun...

No sync button in files on my oculus 2 headset

I tried to sync my first recorded videos to my phone but when I go to files I do not have a sync button. I am connected on the same Wi-Fi and my phone is connected to the headset. There is no sync button. Please help!

kohtz by Level 2
  • 21 replies
  • 0 kudos

not working headset

my headset said it was connected on the oculus app but on my laptop and phone says its not connected and when it does say its connected it stays on the same screen animation of the controllers having to pull out those black things which i had already...


Account recovery

Is there a way I can recover my meta account I accidentally deleted? Going to the support centre online is useless. Our headset failed to connect with this account since the switch to meta. I managed to create a new meta account with a different emai...

Quest 2 not working for 4 weeks - need help.

Hi All, My Quest 2 has been great for nearly 2 years. 4 weeks ago, the headset and controllers updated and it all wen horribly wrong from there. After that update a number of things happened. The headset to be paired with a Meta account. I moved migr...

Resolved! Unable to link headset with meta account

Okay so I just merged my Facebook account with the new meta account. I went to get on my headset and it’s asking me to go to So I went there and put in the code that my headset gives me and it starts to look like it works then it says...

Resolved! Can't download Horizon Worlds

Hello, does anybody know why i cant download horizon worlds? because when i go to the store i cant download it. i live in the netherlands maybe thats the reason

Can't download Horizon Worlds

Hello, I am unable to download Horizon Worlds. Every time I visit the page on my Quest 2, I get the wishlist button. If I visit it on my phone, I get "Coming soon". I live in the United States and I am 23.

Still can't download Horizon Worlds

I'm 23, live in the US, yet when I visit the page for Horizon Worlds on the meta quest app, it says "coming soon". It's been saying that for months now, and this is sort of frustrating. What is happening? Why can't I download the game?

Horizon world stuck on loading screen

Hey recently heard about horizon world and decided to give it a try, but when I go to play it. It’s stuck on the loading screen. All it says is “play horizon with friends “ and doesn’t load even tho I see the three dots trying to load. Any help or re...

“Software Update Required”

 This issue has been apparent for a few weeks now? Is there a solution yet that I am unaware of? Please help! I bought this headset and haven’t even been able to use it once!! I have a few hundred dollar paperweight sitting in my room!!

BotrTex by Level 3
  • 3 replies
  • 1 kudos

Quest 2 Link Looping

I am having issues with my quest 2 constantly looping at the meta horizons account link. I have already set up a meta account, I've tried linking it almost 10 times already, and have also tried restarting. Twice. Any help or suggestions would be grea...

Rift S Controller

So I decided to pick up my VR headset with the release of Bonelab coming out in 2 days, but when I go to any games, I have trouble moving my left joystick forward. Like it's not impossible, but I have to force it forward a lot and even then it normal...

Creed pvp playing friends

I have 2 quest 2 and I am unable to see friends, and they are unable to see me or send invites. Has anyone fixed this problem? thank you!

Screen Tearing when using the link cable.

Upon launching the Quest link software there is excessive screen tearing and lag from any movement as soon as you enter the Link home screen. The Quest link was working perfectly since purchase until the issue appeared last week. I have tried two dif...

synced media not showing up in oculus app

I have media on my headset which is all showing up as "synced" but in the iOS oculus app I am seeing no files. The app and the headset are actively connected and still nothing. Anyone have any ideas?

Joystick caps broke

Anyone know of a brand that will fit the quest 2 controllers the plastic caps that go over the joystick can't seem to find any online

kendren by Level 2
  • 0 replies
  • 0 kudos

Paranormal Game Pack description wrong

Your cust serv told me to post here as well. The Paranormal Game pack you are currently selling for $23 has the wrong description. It states the pack comes with Exorcist VR and Paranormal Activity. However, it actually consists of Exorcist and the Af...

Room camera keeps showing up

For some reason everytime I try to play any game on my quest 2 I move or do anything that you would normally do and then it will switch from showing my my game to showing me my room. It doesn't loose tracking but it completely messes up my game and m...

Gorilla tag won’t work

It worked perfectly fine then we got a new hotspot and then it stopped working then we got an another different one and it still doesn’t work but all my other games do. It’s really annoying

nocesma by Level 2
  • 3 replies
  • 0 kudos

Quest 2 link charging but not working with quest link

So I just bought this $80 fiber optic USB type C to USB type C because my last one stopped opening quest link. I plugged it in with the oculus app running on my pc and there's absolutely no connection whatsoever. No green circle next to my device in ...

USB Allow/Deny file access

I accidentally pressed Deny when it promted me if i wanted my laptop to access and it doesn't show again and i cant enable developer mode because it doesn't send me a verification code

DeathM by Level 2
  • 5 replies
  • 0 kudos

Where did my games go I purchased for my rift s

I am an oculus rift s user and bought games. I haven't used it in a couple months and when I tried to use it today, it made me setup a meta profile... I did that and now all my games are gone!!! I paid money for those!

LinkXyX by Level 2
  • 1 replies
  • 1 kudos


So every game I wanted to purchase tonight said to use SAVE30 code. When I typed it in, it said not valid. I purchased one game already without discount, I am not purchasing anymore until I understand why it says that and I can't get the discount.

Facebook got hacked

Well my Fb got hacked the hacker changed everything my Email and Password and now i cant do anything with my Quest 2 and i wanted to ask what can i do is there a way for me to get my old Account back I tried making a new one but my Quest 2 is still l...

Resolved! Connecting to my PC

I really need help with my PC I don't know if I supposed to have a gaming computer or a gaming laptop but I'm using a regular laptop to connect my Oculus and won't connect I'm using a USB type c to connect to my PC but it won't connect

Appdeling virker ikke

Efter at ha modtaget nyt erstatnings headset virker app deling ikke ! Jeg bliver bedt om at slå det fra på det headset som i har ! Jeg har skrevet til support via mail men får kun retur at sagen er opdateret! Men problemet er ikke blevet løst. 

Screenshot_20220923-213236_Meta Quest.jpg

Streaks inside lens quest 2

There's 2 nearly 3 x 1 inch streaks inside the lens. The outer lens is crystal clear. I've always kept it in original box once not in use. Never been dropped or hit. No damage on the headset or controllers. These streak scratches appear dark brown an...

Horizen profile fail

So i have alot if games ive paid for and it said to make a horizen account and i followed all the steps and it said code failed and it told me to factory reset so i did. And i got back on after the setup and im in my oculus account bit its the horize...