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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3222 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! "Request not completed" - Error Message

Request not completed we noticed something unusual and for your security this request going to be completed please contact our worthless customer support that will send you in a continuous loop of to the help page to click on a bubble what won't help...

Can someone help me with a device identity error

Anytime I try to add a new meta account to my quest 2 it says "please try again later" and just under that it says "device identity error please contact meta support" which I tried searching it but couldn't find anything so does anyone have any solut...

Resolved! Help with expired RE4 code

Hi there,I sent a private message to @MetaQuestSupport yesterday as I saw other people had this issue and they asked them to message directly. Unfortunately, I haven't heard back so I'll try with this post. I've had this resident evil claim code that...

Asgard's Wrath - Bug during Sakmeth fight

Hello,I struggled to defeat Sakmeth with my sword and shield, so I switched weapons to sword and axe. Before the fight, I can draw both weapons correctly, but as soon as I enter the fight, I only have the shield equipped, none of the weapons anymore....

syn24 by Honored Guest
  • 69 Views
  • 1 replies
  • 0 kudos

Quest 2 boots up every minutes while powered off

My quest automatically turns on (and then shutdown itself) even when it is powered off.It turns on with the bootup sound and the controllers will buzz. Then it turns off and a minute later, it happens again. VERY ANNOYING.This happen despite if it is...

pxgao by Honored Guest
  • 76 Views
  • 2 replies
  • 0 kudos

Resolved! 180º video on quest 3. How do you center the video?

When I watch 180º videos on Meta TV, the videos never align with where I'm facing and I have to look to the left or the right or behind me. Is there a way to move or adjust the 180º field of view to be in front of where I'm sitting on the couch/chair...

Quest 2 Black Screen + Software Version 0

Hi there, Have a Quest 2 with a black screen. It will start up, do the meta logo animation where it spins, and then it goes to the "Create a Guardian" but I cannot see it - I can only hear the sound. I contacted support and tried Hard Rebooting it, F...

Braythor by Honored Guest
  • 90 Views
  • 2 replies
  • 0 kudos

Vr controllers not working properly

So yesterday I submitted a complaint that my vr headset was not fuctioning properly and that the screen was black with the exception of a pulsing meta quest logo, the issue resolved after I let it die but now I got stuck on a screen saying Metamove s...

0V8rl0rd by Honored Guest
  • 109 Views
  • 2 replies
  • 0 kudos

How do you remove a Quest 2 from your account after upgrading?

I factory reset my Quest 2 when I upgraded to Quest 3 and then sold it on eBay. The new owner is now using it on their own Meta account. So how do I remove it from my account as it's still listed in the Quest phone app and on this page: https://www.m...

nmg196 by Honored Guest
  • 255 Views
  • 6 replies
  • 0 kudos

Referral credit not applied

no referral credit showing up ? I have given at least 3 referrals with no credit for them showing up in my account . Please advise

After factory reset lost purchases

Hi. Our controllers stopped working so we tried everything and the last resort was a factory reset. Now all of our purchase history is missing. How do we get it next. Thanks

11mjn11 by Honored Guest
  • 82 Views
  • 2 replies
  • 0 kudos

Resolved! Quest 3 link cable keeps disconnecting

I just got my new Quest 3 3 days ago. When I connected it through Oculus link app and a genuine Oculus link cable to my PC the connection dropped almost immediately. After reconnecting I noticed that even the slightest movement of the plug of the lin...

Meta Quest 3 Right Controller Meta button not working

I just got my Meta Quest 3. My right controllers meta button is not working.All others button "A" , button "B", Thumbstick, Forefinger button and middlefinger button are all working. Tried to reset & repair the controller and also replaced batteries....

OculusClient.exe.

so my whole OculusClient.exe is missingjust for more detail, every time I uninstall and reinstall so no matter what i try it wont install and i get a message saying exactly"The ordinal 345 could not be located in the dynamic linklibrary C:\ProgramFil...

Resolved! Meta Quest 3 does not show up as drive.

Meta Quest 3 is hooked and confirmed to PC via Air-link. Is seen and connected on Oculus program. Does not show up as drive on PC. No notification of PC asking for sharing permission given even when trying with USB C cable. Windows 11. Any thoughts?

Quest 1 and games : movement glitches

Hello,I'm experiencing some problems in Half-Life games.Context :I've got an Oculus Quest 1 that is connected to my PC, running on Windows 10, through Virtual Desktop Streamer (v° 1.30.4).My problemI use this installation to play `HL : Alyx` and `HL ...

Shao17 by Honored Guest
  • 145 Views
  • 2 replies
  • 0 kudos

Oculus quest 2 caught fire

My oculus quest 2 almost caught fire last night, I bought it 3 months ago as a Christmas present for my son. The charging port and charger were smoking and melting. I bought the extra protection plan and contacted both the retailer and manufacturer. ...

Quest 3 beeps when loading certain games and Levels

Recently bought a new quest 3 From best buy, after setting it up I've run into a problem. Everytime I load beat saber or a song within beat saber my head set beeps loudly. It sounds like a old pcs internal speaker for diagnostics. This don't happen i...

blaertner by Honored Guest
  • 105 Views
  • 1 replies
  • 0 kudos

right lens issue

Hi,I need help with my metaquest 3, the right side looks damaged, it has different coloured lines through it the left side is fine as shown in the pictures enclosedleft eyeright eyeright eye at startupAny help on how to fix would be great Garry

left eye.jpg right eye.jpg startup right eye.jpg
Jarveh by Honored Guest
  • 105 Views
  • 4 replies
  • 0 kudos

Resolved! Meta Quest 3 Returned to me after sending it for repair

I was curious if anyone in the community has a solution to my issue, i have an on going ticket with Meta but it takes 48 hrs to get a response to a minor query, update on the case.Im returning a Quest 3 from NL to CZ for repairing, the Meta Quest 3 h...

Resolved! Payment cannot be completed

So I added my payment method to my meta 2 and was able to buy meta+ and a few other things and then all of a sudden my payments didn’t work anymore. So I added another card and same error when I make a purchase. So I bought gift cards. That didn’t wo...

wired keyboard works in quest apps but not workrooms.

I've connected my 2.4ghz keyboard to my quest using a usb c hub, and I'm able to use it to type without any issues in the quest 3 browser etc. My problem is that in workrooms I'm unable use the keyboard. If the quest is able to use my keyboard succes...

Report trolls

So let me get this straight... I pay for meta quest 3 which is around $70 and if I play meta horizons on a 18+ server then get in contact with toxic sqeaker kids who have no business being in there, and report me now I get the risk of getting perma b...

Not seeing redeem 30$

Hi, I accepted my friend invitation and activated meta quest for the first time, I can’t see my credit, it displays 0.00$ I followed all instructions linked from support on other threadswhat can I do? Thanks

Guerra_S by Honored Guest
  • 49 Views
  • 0 replies
  • 0 kudos

Resolved! Credit card charges and no way to track what they are for.

I have a recurring charge of $20.56 monthly and can't find what it is for. Also other charges for $4.32 and $2.92.There is nowhere on the site to see my account with credit card charges. How can I find this information?The card statement has them lis...

RNStroud by Explorer
  • 2475 Views
  • 9 replies
  • 0 kudos

Capture Meta Quest calls in OBS

Normally I play on PC with PC people and I have no problems capturing with OBS my Quest2 microphone and the voices of my friends on Discord, but when in crossplay games I play with quest people, we use the Meta calls from Quest, and When capturing or...

Resolved! oculus go browser not working

browser has suddenly stopped working on oculus go, no updates so its not thgat, crashes whenever you try to open vr. very annoying tried to re pair to app but app wont go past the heath and safety acknowledge button on set up and factpry reset isnt w...

elvedhel by Protege
  • 104916 Views
  • 385 replies
  • 36 kudos

Resolved! Adding User to Quest 2

My Son got a headset for Christmas. He does not have a FB account so it is under my name. We would like to add an user account for him we generate the 6 digit code enter it in on the mobile device. Says connected. Then get the error message to try ag...

sirbenr by Honored Guest
  • 38950 Views
  • 9 replies
  • 1 kudos

Newbie can’t start Ultrawings 2

I am new to Meta quest 3; never used VR before. I have purchased Ultrawings 2 but I can’t get the app to work. On start up prompted to press button and put on helmet but no further guidance is provided. I have tried various buttons with no results. P...

40Ford by Honored Guest
  • 54 Views
  • 0 replies
  • 0 kudos
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