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Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 55 replies
  • 9 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Rift S Controller

So I decided to pick up my VR headset with the release of Bonelab coming out in 2 days, but when I go to any games, I have trouble moving my left joystick forward. Like it's not impossible, but I have to force it forward a lot and even then it normal...

Creed pvp playing friends

I have 2 quest 2 and I am unable to see friends, and they are unable to see me or send invites. Has anyone fixed this problem? thank you!

Screen Tearing when using the link cable.

Upon launching the Quest link software there is excessive screen tearing and lag from any movement as soon as you enter the Link home screen. The Quest link was working perfectly since purchase until the issue appeared last week. I have tried two dif...

synced media not showing up in oculus app

I have media on my headset which is all showing up as "synced" but in the iOS oculus app I am seeing no files. The app and the headset are actively connected and still nothing. Anyone have any ideas?

Joystick caps broke

Anyone know of a brand that will fit the quest 2 controllers the plastic caps that go over the joystick can't seem to find any online

kendren by Level 2
  • 0 replies
  • 0 kudos

Paranormal Game Pack description wrong

Your cust serv told me to post here as well. The Paranormal Game pack you are currently selling for $23 has the wrong description. It states the pack comes with Exorcist VR and Paranormal Activity. However, it actually consists of Exorcist and the Af...

Room camera keeps showing up

For some reason everytime I try to play any game on my quest 2 I move or do anything that you would normally do and then it will switch from showing my my game to showing me my room. It doesn't loose tracking but it completely messes up my game and m...

Gorilla tag won’t work

It worked perfectly fine then we got a new hotspot and then it stopped working then we got an another different one and it still doesn’t work but all my other games do. It’s really annoying

nocesma by Level 2
  • 3 replies
  • 0 kudos

Quest 2 link charging but not working with quest link

So I just bought this $80 fiber optic USB type C to USB type C because my last one stopped opening quest link. I plugged it in with the oculus app running on my pc and there's absolutely no connection whatsoever. No green circle next to my device in ...

USB Allow/Deny file access

I accidentally pressed Deny when it promted me if i wanted my laptop to access and it doesn't show again and i cant enable developer mode because it doesn't send me a verification code

DeathM by Level 2
  • 5 replies
  • 0 kudos

Where did my games go I purchased for my rift s

I am an oculus rift s user and bought games. I haven't used it in a couple months and when I tried to use it today, it made me setup a meta profile... I did that and now all my games are gone!!! I paid money for those!

LinkXyX by Level 2
  • 1 replies
  • 1 kudos


So every game I wanted to purchase tonight said to use SAVE30 code. When I typed it in, it said not valid. I purchased one game already without discount, I am not purchasing anymore until I understand why it says that and I can't get the discount.

Facebook got hacked

Well my Fb got hacked the hacker changed everything my Email and Password and now i cant do anything with my Quest 2 and i wanted to ask what can i do is there a way for me to get my old Account back I tried making a new one but my Quest 2 is still l...

Resolved! Connecting to my PC

I really need help with my PC I don't know if I supposed to have a gaming computer or a gaming laptop but I'm using a regular laptop to connect my Oculus and won't connect I'm using a USB type c to connect to my PC but it won't connect

Appdeling virker ikke

Efter at ha modtaget nyt erstatnings headset virker app deling ikke ! Jeg bliver bedt om at slå det fra på det headset som i har ! Jeg har skrevet til support via mail men får kun retur at sagen er opdateret! Men problemet er ikke blevet løst. 

Screenshot_20220923-213236_Meta Quest.jpg

Streaks inside lens quest 2

There's 2 nearly 3 x 1 inch streaks inside the lens. The outer lens is crystal clear. I've always kept it in original box once not in use. Never been dropped or hit. No damage on the headset or controllers. These streak scratches appear dark brown an...

Horizen profile fail

So i have alot if games ive paid for and it said to make a horizen account and i followed all the steps and it said code failed and it told me to factory reset so i did. And i got back on after the setup and im in my oculus account bit its the horize...

Meta Issues

Hi I have gone through every step that I have read in order to use my Oculus 2. The new Meta is the worst I have seen and can't stand it already for Facebook. Anyway, besides factory resets and such that I have done twice how do I get past the error ...

2FA is not working via SMS

Hey, since enabling 2FA authentication and having it send a few text messages, it no longer works. I am trying to re-login and not getting any text messages. If anybody knows how to resolve this, who to talk to, or where to even submit a support tick...

Flanj by Level 2
  • 4 replies
  • 0 kudos

Headset Replacement Hasn’t arrived.

Shipped in my Oculus to get replaced or at least refurbished but have not heard anything since they received it. They received my headset 7 days ago. How long will I have to wait to get my replacement?

Cant login to oculus app on PC

whenever I try to login to the app on PC it just tells me to confirm my facebook over and over which I have done. I cant even change my password to try with email because it wont let me do forgot password. I am signed in on my browser but the app jus...

Gorilla tag error old version can’t update!!

My son is playing the old beta version and now he has an error saying he can’t play with other people and needs to update…we’ve tried uninstalling and reinstalling heaps of times but it still keeps coming up and can’t play!

Quest 2 account deletion

I am making a new meta account for my quest 2 and accidentally deleted my account and I’m trying to get it back and I don’t know how. I have been trying to get it back for about an hour now and can’t seem to reactivate it, people have said to “login ...

My Supernatural subscription not showing after update

I created the new Horizons login and liked it to my old login. When I am on my Quest I can see Supernatural but when I pull up the app on my phone it says I am not subscribed. I am trying to cancel my subscription that renews tomorrow and cannot, any...

Dash Occured a FATAL ERROR

So I gave up trying to get my RIFT S to work correctly after the merge happened. I assumed that the app needed an update and I should just wait for things to settle down. Well after nearly 2 weeks I am trying again to see if anything changed. I am st...

Oculus controller joystick works, but won't move in-game

I've been having a problem with my left controller joystick working when I use it, but not working in my games. I've tried everything including restarting my headset, unpairing the controllers and pairing them back, even completely resetting my contr...

Help need Refund

Hi there I am pretty stressed after purchasing the train simulator Derail valley overhauled...... being new to the oculus I assumed this was just an app type game like a previous fighter pilot one I purchased that downloads onto the headset but then ...

oculus link crashes (quest 2 software issue?)

Ive never seen anyone else with this problem. After maybe 10 minutes of playing beatsaber or really anything on the quest 2 my screen will freeze and I can look around. And behind myself is a flipped upside down image of what I saw in front of me and...