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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

glorified face book machine

I bought a quest to to enjoy. it has been nothing but a nightmare. For the last 2weeks i have been trying to play this turd. but i have to enter this code first. i dont think they thought about theyre customer base or even tried to enter the code the...

Resolved! Phone notifications error

Good Day, I have been having this problem for some time now. I had to factory reset the oculus and couldn’t get the notifications to appear from my phone to oculus.    

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v40 update bricked Quest 2 headset

The v40 update started yesterday, after it was downloaded my headset rebooted to the blue meta logo and got stuck there, I left it overnight to see if it would complete, no luck so tried a hard restart this morning by holding down the power button, t...

Lost library

Setup my meta account and linked my Facebook and Instagram account on the app. I know lost my entire library and still can't use my headset. I've already reset the app and the headset and still the library is missing.

Quest 2 doesn't charge with TYPE-C to Type-C on PC

I tried with the official oculus link cable and another cable that i have that is similar but even better quality and it simply refuse to charge...i tried everything i think, motherboard chipset drivers USB config etc. nothing seem to work, and my ph...

yansag by Level 4
  • 6 replies
  • 0 kudos

Resolved! Sharing Beat Saber music pack with 2nd family device

Hubby and I play Beat Saber together on two headsets with the family share process of both headsets set up with one facebook account, and second person sets up the secondary account on each headset. Nonprimary headset bought Lady Gaga and Imagine Dra...

Problems with the facebook account

Hello,I have a problem with my facebook account, I can't connect.Since August 27, I keep trying to send and I can't.Please help me to be able to use the account again.When I try to send the id for verification I get this error** To prevent any misuse...


Resolved! Unable to link headset with meta account

Okay so I just merged my Facebook account with the new meta account. I went to get on my headset and it’s asking me to go to So I went there and put in the code that my headset gives me and it starts to look like it works then it says...

Resolved! Code request

After setting up my Meta account and opting to keep my Facebook connected to my Quest2. I now have a screen that says….use this code to connect to your headset, then it says an error has occurred please try again. I click the resend code button and i...

Facebook logout and then prompted to install updates

So I’m being told to login to my FB account which I do and then get told that an update needs installing and referred to the appropriate menu in system. 24 hours later it’s still saying the software is downloading. why’s it taking so long and is ther...

Air Link Issue

Currently I am trying to connect my oculus quest 2 to my laptop via air connect. Neither one is registering each other as a viable device to connect to. They are both on the same Wi-Fi. I have also restarted them both multiple times. I have air link ...

Quest 2setup

I can’t pair my new quest 2 to my phone. I am entered the 5 digit code, but the phone can’t see the hearset. It is just searching.What is the problem?

Top strap holder broke off.

This morning when I put on my oculus quest 2 the top strap holder thing just broke off. After doing a bit of research I've found multiple people with the same issue. People recommend buying a halo strap for it, but some halo straps have to strap on t...

PC oculus app no longer works after meta account merge

When trying to launch the oculus app on Windows 10 desktop since the meta account merge I get a message saying: "continue in your browser"It opens google to send me to the page to confirm but all I see is: A blank white screen other than the facebook...

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Rift S USB error

I think I found a problem with positioning. Now I was playing with the device manager turned on, and when the positioning of the helmet and controllers turned off, the usb port where the headset was connected gave an error. Code 43 (port reset error)...

Guardian height

Is there a way to adjust how the headset recognizes how tall someone is? If I use it then someone shorter than me uses it they wind up being too short for the game and cannot reach things. Even trying to reset room scale and floor adjustment doesn't ...

Periman by Level 2
  • 1 replies
  • 0 kudos

Oculus Pc App crashes + Disconnect from Pc every 3 minutes

Hello dear Support, I'm from germany so I'm sorry If my English is not really good.I own a Quest 2 and a link cable, everything is quite new, i got both 3 Months ago.I keep randomly getting short disconnects (With headset and without headset movement...

Quest (1) cannot find profile/apps/anything

I have an Oculus Quest (1st version - black, not white). I haven't used it for a while, but had the time to have a little play. It is unable to find my account or any of my previously purchased apps. I am really hoping that Meta has not catagorized m...

Rift and Quest games

So I used to have the Oculus rift and bought a couple of oculus games on the oculus app. Now that I have bought myself a quest 2, I figured i wanted to play the previous games that I had bought. But now when I logged into the new Meta app I can't fin...

Cannot access Games

I purchased the Oculus for my son and he is unable to access any of the 4 games that I purchased for him. What is going on? If my son’s games are not restored I want a full refund or I will contact the Better Business Bureau.

Oculus app not installing

I've tried to disable anti-virus [Error] [9/11/2022 1:03:24 PM] Uncaught exception!System.UnauthorizedAccessException: Access to the path 'C:\Program Files\Oculus\Manifests\oculus-avatar-editor.json' is System.IO.__Error.WinIOError(Int32 er...

Quest 2 Customer Service is Horrific

This tops it all off. I just typed out my whole experience, and the site logged me out. Whatever, here’s the short version: I’ve been through 3 Quest 2’s now trying to get a good replacement, because they send just “refurbished” ones even after sayin...

Quest 2 long term storage help

So effectively I am going away for 2 years and I've had my quest 2 for about a year and a half, it is still in excellent condition from what I can tell. My problem is I cant take it with me while I'm gone for these 2 years, so I wanna know if there i...

Y_it03 by Level 2
  • 1 replies
  • 1 kudos