Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

paypal not working

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?

BDF1E50B-69F0-4E59-882D-65AE05B9BC38.png

Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

img_8913.png
G_CDoc by Level 2
  • 2910 Views
  • 40 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Meta Avatars 2 Lipsync - PUN 2 & Photon Voice issue!

Dear Devs, I'm struggling with problem since a week. I use PUN 2 and Photon Voice to bring Meta Avatars 2 in a multiplayer environment. Below are my issues,1. When there is no Photon Voice setup in the scene, the Meta Avatars lipsync works perfect in...

Robo Recall PCVR height issue

The height in the PCVR version of Robo Recall puts me in the floor. See video for details on this problem. Can i get help fixing this issue? Thanks! https://youtube.com/shorts/-ALfEKy5gZI?feature=share

Dev build getting kicked back to menu on load

Hey all, This is the first time this is happening. After building our game after loading the build on the quest 2 via side quest which has always worked, when trying to open the app it will show the 3 dots then kick back to the menu. The build works ...

Arideus by Level 3
  • 60 Views
  • 2 replies
  • 0 kudos

Resolved! Oculus Quest 2 with no Sound on left side

HiI have two headsets, one that I bought new and one that I bought usedso that I had one that worked while the other was fixed by Oculus Quest either with a new set or fixedhere is the problem I have with the new one, no sound on the right side, i.e....

Instagram log in error

Hello i have a problem with my Instagram business account, I've tried everything i can uninstall and installed again, reset the password, and unlink it with Facebook business page but the issue is still on and the message is still as: Error sorry the...

Quest2 won't allow me to use Virtual Desktop

Hi guys,I purchased a regular copy of Virtual Desktop. It is now some time that I don't launch it.When today I launched the app to connect wirelessly to my PC, in the app on the visor I get a message that the app is not licensed or "should be purchas...

Can't pair my phone/tablet to Oculus Quest 2 (Location issue)

Since a different post from 2020 didn't get any traction, thought I would create a new thread and link to the old thread - https://forums.oculusvr.com/t5/Support/Unable-to-connect-phone-app-to-the-Quest-2/td-p/837080 I received my headset yesterday.G...

Resolved! Image freezes in helmet but on PC all working

hello! I have a problem that my image on the helmet freezes after 10 minutes of playing (this is true for both airlink and wired link connection)artifacts appear in the area where there was no my sight, and the image freezes

Oculus Tray Tool error

Hi guys,I have an issue with OTT, it used to work very well, now reinstalled twice and I still get an error message when trying to save settings in "Quest link" panel. The text is in italian but I'm sure you can get the issue, it is related to a valu...

OTT Error message.jpeg

Resolved! Referral not eligible

Hi, i got a Quest 2 recently and i wanted to get the referral code from a friend in the Netherlands, but i am in Czech republic and i get the error. "Ineligible CountryYour country is not eligible to use Referral at this moment. Please ensure you're ...

Sidequest and bugjaeger help

Hello I've done the developer mode when I put the cable into my headset and samsung galaxy zfold3 allow it stats choose an app for USB device 3 apps come up camera importer downloads and gallery I'll press downloads and files files by Google and home...

Resolved! Quest 2 & Half Life Alex

I have got ‘Half Life Alex’ (HLA) to work on Quest 2 via Airlink (GTX 1080). I found a well written explanation how to start the game (copied below) but this is not the way I have ever managed it. Instead after “first activate Oculus Link so that you...

Resolved! Oculus Link Black screen but game running on windows

Hello everyone. I have a typicall black screen pcvr problem with my oculus quest 2 using oculus link and Air LinkIt was wroking fine but now when i am launching the drift home i am welcome with a black screen instead. If i launch a game on the oculus...

Resolved! Unable to load profile, games etc. Oculus quest 2

Turned on my oculus quest 2 today and my profile won't load, all my games have disappeared. Quest simply states it's unable to load profile. I tried to fix it with turning on and off my headset several times, confirmed connection to the internet, and...

Graphics card not compatible

Hello. I've been able to play with Oculus Link for a few hours until it just gave up and didn't want to do anything because of the graphics card not being compatible for some reason.It started happening after trying to wirelesly pair the headset with...

Oculus 2 keeps asking for device code

I am very frustrated. I keep having to enter a device code “Use this code to connect your headset” and when I do, it says it was done successfully but, starts over….and over….and over. Everything was fine before having to create a Meta profile. What ...

Melted port

I plugged it in Over night and when I checked it in the morning it was melted and wouldn’t charge I only used the charger it came with

Multiple Devices under 1 admin for education...

Hello All,I have purchased 4 Quest 2 sets for my vocational program at a local high school. We cannot access FB from district networks, we do not have phone owned by the district, we cannot AirLink due to network security settings. It looks as though...

Game bought without even knowing

Alright so I tried to get a game call job simulator and it said purchase was canceled so I thought nothing of it. Later my sister said job sim is cool and I'm wondering what? So I later see my sister has played without telling me so I checked bought ...

hi there, question

hey question, i have a 3060 gpu(in my dell g15) and a quest 2 they won`t connect, what do i do? Is there a setting i can change or fix

Deleted email address

Hi. I just realised the email on my Facebook, that I registered with, has been deleted by Google so I won't get the code for best saber. Is there anything that can be done please? Thank you.

Quest 2 issue

My Quest 2 is stuck. I power on and see the meta logo, then what looks like a SD card image with a down arrow and a green bar loads at the bottom. Then another screen with the Meta logo that never goes away. I have tried to factory reset, but it stil...

jevey22 by Level 2
  • 62 Views
  • 2 replies
  • 1 kudos

Glitching problem

My Oculus Quest 2 for some reason is glitching out and I've tried everything to get it working right and I can't fix it can someone help?

Left controller not working

I recently booted up my quest after a few months of not being able to play. I played for about 5 hours until the battery died on my left controller. I replaced both controllers with batteries from the same pack, but only the right one works, and it w...

Tchrsmth by Level 2
  • 27805 Views
  • 33 replies
  • 4 kudos

contacting support - a real person

I have a question about setting up my account. Is it possible to talk to a real person or is this impossible? I tried messaging someone but they sent me a link that was not helpful and then logged off. I understand the desire to route customers throu...

Can’t connect to multiplayer lobbies on a few games

I’m trying to play games to socialise with people and make a few friends on the way but when I play a certain couple of games I can’t connect to multiplayer lobbies but when I go on like for example rec room or vr chat it starts working I don’t under...

Labels