Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! paypal not working

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 50 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Quest link not working, keeps showing me three dots

I recently got my Oculus and just received my link cable, when I plug the cable into my computer it shows on the oculus app that I am connected and active although when I go to hit the quest link in Oculus I am met with a black screen and three dots ...

New Quest 2 not pairing with app

Hi I just got a new Quest 2 for my birthday about a week ago and have been trying every single day to pair it with the app but it just doesn't work. I have tried multiple factory resets, two different phones. I've sideloaded the v43 update twice now ...

Unable to connect phone app to the Quest 2

Hello, I've recently acquired my new Quest 2 and am struggling with the setup.My smartphone is old and I suspect it is the problem. It's a Moto G with Android version 5.1. I've seen that the Oculus app is compatible with Android 5.0+ so I hope this i...

Anyone else not receiving their Quest 2 headset?

Anyone not receive the headset they ordered? Mine is still estimated to arrive August 4th, but hasn't even been shipped. I received the Elite Strap that was in the same order, so I'm wondering if there's a holdup with the Quest 2 headset specifically...

navadda by Level 4
  • 1 replies
  • 1 kudos

Oculus Quest 2 right controller disconnecting

Recently my controller when swung with any slight force “sleeps” and I have to wake it up again, I’ve replaced battery’s, reset controller, unpair and repair, hit it on a table a few times, and that’s about it (yes I’m in a well lit room) so please h...

Can not open support ticket without Facebook account

Received my Quest2 this week. Unfortunately it can’t pair to the App on my IPhone. If I click on the link to open a support ticket and I am asked to login, I can only enter an email address to log into a Facebook account. But I only have setup a meta...

Oculus Quest 2 - Controller Keybinds

Hello Friends, I am new here and am interested in getting the Oculus Quest 2, but I have a concern about the controllers. A couple of friends just recently bought the Oculus 2 and I got to try it out and loved it! So, my concern is about the keybindi...

Forgot pattern

Can I get a reset password for my Oculus? I have been locked out of both the app and the Oculus. Tried to follow the instructions for reset but i don't get access to anything without the pattern. Found a similar post where the solution was an emailed...

Resolved! How to view my support ticket.

I opened a support ticket (4832873) about refund for a bought game and got a mail confirmation. Now I got another mail telling that my ticket has been updated but nothing about which Update and nothing about how I Can view my ticket. A link would hav...

Guruman by Level 3
  • 8 replies
  • 1 kudos

Resolved! Oculus Link/Air Link too jerky/stuttery to use

My Oculus Quest 2 PC Link has got so stuttery it's unplayable. It didn't start out this way, it was fine, but over the last few days it has rapidly got worse. I was playing on Air Link (WiFi 6 confirmed) and tried restarting the headset, the router (...

Constantly Forgetting My Guardian!!! Fix It!!!!

Every time I try and take a quick break, which FB recommends, I come back to a headset that has completely forgot my Guardian. This makes me wanna toss the thing across the room lol... Seems worse since the latest update. Fix it!!!! …please.

Robo Recall PCVR height issue

The height in the PCVR version of Robo Recall puts me in the floor. See video for details on this problem. Can i get help fixing this issue? Thanks!

Dev build getting kicked back to menu on load

Hey all, This is the first time this is happening. After building our game after loading the build on the quest 2 via side quest which has always worked, when trying to open the app it will show the 3 dots then kick back to the menu. The build works ...

Arideus by Level 3
  • 2 replies
  • 0 kudos

Resolved! Oculus Quest 2 with no Sound on left side

HiI have two headsets, one that I bought new and one that I bought usedso that I had one that worked while the other was fixed by Oculus Quest either with a new set or fixedhere is the problem I have with the new one, no sound on the right side, i.e....

Instagram log in error

Hello i have a problem with my Instagram business account, I've tried everything i can uninstall and installed again, reset the password, and unlink it with Facebook business page but the issue is still on and the message is still as: Error sorry the...

Quest2 won't allow me to use Virtual Desktop

Hi guys,I purchased a regular copy of Virtual Desktop. It is now some time that I don't launch it.When today I launched the app to connect wirelessly to my PC, in the app on the visor I get a message that the app is not licensed or "should be purchas...

Can't pair my phone/tablet to Oculus Quest 2 (Location issue)

Since a different post from 2020 didn't get any traction, thought I would create a new thread and link to the old thread - I received my headset yesterday.G...

Resolved! Image freezes in helmet but on PC all working

hello! I have a problem that my image on the helmet freezes after 10 minutes of playing (this is true for both airlink and wired link connection)artifacts appear in the area where there was no my sight, and the image freezes

Oculus Tray Tool error

Hi guys,I have an issue with OTT, it used to work very well, now reinstalled twice and I still get an error message when trying to save settings in "Quest link" panel. The text is in italian but I'm sure you can get the issue, it is related to a valu...

OTT Error message.jpeg

Resolved! Referral not eligible

Hi, i got a Quest 2 recently and i wanted to get the referral code from a friend in the Netherlands, but i am in Czech republic and i get the error. "Ineligible CountryYour country is not eligible to use Referral at this moment. Please ensure you're ...

Sidequest and bugjaeger help

Hello I've done the developer mode when I put the cable into my headset and samsung galaxy zfold3 allow it stats choose an app for USB device 3 apps come up camera importer downloads and gallery I'll press downloads and files files by Google and home...

Resolved! Quest 2 & Half Life Alex

I have got ‘Half Life Alex’ (HLA) to work on Quest 2 via Airlink (GTX 1080). I found a well written explanation how to start the game (copied below) but this is not the way I have ever managed it. Instead after “first activate Oculus Link so that you...

Resolved! Oculus Link Black screen but game running on windows

Hello everyone. I have a typicall black screen pcvr problem with my oculus quest 2 using oculus link and Air LinkIt was wroking fine but now when i am launching the drift home i am welcome with a black screen instead. If i launch a game on the oculus...

Resolved! Unable to load profile, games etc. Oculus quest 2

Turned on my oculus quest 2 today and my profile won't load, all my games have disappeared. Quest simply states it's unable to load profile. I tried to fix it with turning on and off my headset several times, confirmed connection to the internet, and...

Graphics card not compatible

Hello. I've been able to play with Oculus Link for a few hours until it just gave up and didn't want to do anything because of the graphics card not being compatible for some reason.It started happening after trying to wirelesly pair the headset with...

Oculus 2 keeps asking for device code

I am very frustrated. I keep having to enter a device code “Use this code to connect your headset” and when I do, it says it was done successfully but, starts over….and over….and over. Everything was fine before having to create a Meta profile. What ...

Melted port

I plugged it in Over night and when I checked it in the morning it was melted and wouldn’t charge I only used the charger it came with