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Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 55 replies
  • 9 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

First time oculus buyer

Big issue. Excitedly purchased VR head set for my son. Oculus sent to Yodel delivery service without the proper info so they won’t deliver until Oculus contact them to give address specifics. This leaves me1) no present for sons birthday2)£300 down s...

Order Status

Good Afternoon,Tried to buy Quest 2 and some accessories. Plugged in my credit card information and completed the survey. I have not received an email confirmation, and I don't see transaction processing. I would like to confirm my payment when throu...

Fix our missing accounts/games

When are the effected (duplicate) accounts getting fixed , it feels like Metas plan is to grind people down with bad customer service as well as ignoring them, till everyone gets fed up and moves on.I've honestly never seen a service this bad before,...

Playing. Outdoor

i try to play outside on my patio, i have full connection but my handcontrol will not sink. any suggestions?

Pin reset without email

I do not remember the PIN number I used when I recently set up my occulus account and the email account linked was auto linked from my Facebook and I do not have access to that email address. So I cannot reset the pin. I tried to update my email on F...

BroNeal by Level 2
  • 0 replies
  • 0 kudos

Store issues

So we just got my son an Oculus quest 2 and in the set up of it we tried to add my debit card as a store payment method so we can get him games to play with his mom and I. The problem is it says the zip code is wrong. I’ve looked at the trouble shoot...

Oculus Link (Quest) - Artifact bars from compression?

Hello,I bought an Anker 3meter USB 3.0 cable to use Oculus Link.First I have to say my hardware is old: Xeon 1231v3 and R9 380.But link works and I can play apps like Google Earth VR at high fps normally without problems.But since I established the l...

Resolved! Headset not recognizing controllers and sending me to void

I have a Quest 2 that I got a bit ago and everything has been working fine, but recently when I tried to go into Air Link, I got an error message, the type where it says 'this app is not responding' but it said the guardian was the app that wasn't re...

User298 by Level 3
  • 4 replies
  • 0 kudos

Quest 2 - how to see photos/videos on Android Oculus app?

I thought I saw a recent feature where I can now more easily transfer screenshots or videos from the Quest 2 (without having to share on Facebook, smh) I'm can't figure out how though, I am looking in my Oculus app on my phone, under Devices (and loo...

nidania by Level 4
  • 7 replies
  • 0 kudos

Oculus support/login loop of death

I have been locked out my account and my library has been wiped. I followed the instructions for resetting password and changing email 3x and wait days for a reply. The reply comes at 1am 2am I get WhatsApp messages from oculus. They told me to wipe ...

Anonymous by Not applicable
  • 0 replies
  • 2 kudos

Black Rift

Hi The other day i noticed while playing vrchat that my headset randomly went fully black at first i thought i was just someone messing with my game but i realized that the headset its self had just gone dark it did it again and i got off after that....

Resolved! Oculus link cable

I have an oculus quest 2 and an alright computer. I know that connecting a quest 2 to a pc with airlink has requirements like 8+ gb ram and stuff like that. My pc does not meet those and I was wondering if a connecting with a link cable has requireme...

Resolved! MacBook Pro M1 14" and Horizon Workrooms

Hi, Our company just switched to Oculus Quest 2 and Work Rooms but I'm the only one who actually can't use Oculus Remote Desktop on my MBP 14" with Monterey 12.2 and Oculus Desktop lates version (the one which is suggested for M1 machine). Is there a...

lbona879 by Level 3
  • 13 replies
  • 0 kudos


i cant get my pin to work for me to buy games

I can not edit world or even travel to my world

Hey Guys I can not travel to edit or see my world. I have used 2 different oculus headsets with different accounts. It says can not travel to destination. I have tried a few worlds and get the same error. What happened?

Oculus Quest Controllers Malfunctioning

Lately my Oculus Quest controllers have been malfunctioning. When playing games it will make my character turn in different directions without me actually using the controller to do so and it generally won't stop for a while even if I try to use my c...

Azreiay by Level 2
  • 0 replies
  • 0 kudos

Issue with Quest 2 Air Link.

Decided to play VR this morning before work. Launched my system and my headset as usual. Launched Airlink and received "Oculus has detected a problem with your graphics drivers. Learn more." Following the link takes me to the page advising me to upda...

Beat saber game

We purchased beat saber but replaced our oculus. Now how do I get it back bc I’m logged in using same account but my purchase does not show.


So is this card supported or not? I found a post here recently where a couple people say it is working but it isn't for me yet. Mike

Cant Find my VR apps

I just got the app I got the app after about 3 month of having my Oculus Quest 2. I got the app and singed in and I go to look at the Library for my apps and none of my app are there. Any suggestions?

My controllers both keep disconnecting

Normally once I move my quest 2 controllers away from me/to the side and slightly away from the headset nothing would happen, but for some reason it starts to just disconnect once it wasn’t close to the headset, I can’t even stand and play any vr gam...

gyero by Level 2
  • 1 replies
  • 0 kudos

Les Mills Body Combat - Streaks & Evolution

Anyone else unable to get either streaks or evolution to show anything when using Les Mills Body Combat? I’ve had it for about three weeks and used daily, but neither seem to register. Am I missing something, or doing something wrong?

Quest 2 Airlink stuck on searching for pc!

I need help. Airlink worked two nights ago, suddenly it doesn't work. I've tried everything. Nothing seems to be fixing it. I tried making my connection private, I've tried turning my wifi off and on, I've reinstalled the oculus app, I've turned off ...

Game progress gone

I share an oculus quest 2 and I'm on the second account. The admin account's games save all the progress but the second account loses the game progress. For example, in beat saber, my high scores are gone but it still shows my place on the leaderboar...

Resolved! Virtual viewing area

I am seeing only a small circle of virtual content and can see black and white of my living room all around d outside of that circle, how do I get it back to full view?

Kazz94 by Level 4
  • 2 replies
  • 0 kudos

Regarding Warranty

I have purchased on Oculus Quest-2 from Gadget Oman. They have provided the bill and mentioned that there is no Warranty available for the item. I would like to know that the device is not coming with warranty. I have paid OMR 144.500Awaiting the rep...

Resolved! How to check on referral code?

I have my Oculus account linked to my FB account, and can't figure out where, on either of them, I am supposed to go to check the status of a referral code credit. My daughter sent me a referral code on NYE and I ordered mine then. At the time, it sh...