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Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 55 replies
  • 9 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Oculus link crashing/not working on startup

I’ve tried unplugging, replugging, switching the usb, disconnecting it from the headset yet i can’t seem to get it working. There’s nothing wrong with the cable since it registers that the quest is connected. I get 3.1 GBps connected to usb 3. Everyt...

Quest 2 Link Cable: White Bar Artifacting (REVISITED)

I'm aware we've got a bible of a thread already dedicated to those experiencing horizontal white bars taking up a major part of their display during wired link play sessions, but it seems like oculus support has all but abandoned the issue. Since v22...

Xarxa by Level 2
  • 7 replies
  • 4 kudos

Resolved! Can't add gift card as payment method

Im trying to buy a game on the oculus store with a pre paid gift card, the numbers are right, it has enough money in, and its activated and its still saying that the card is declined and to re-enter the information or try a different payment method. ...

Resolved! Oculus Win10 app won't install, connection failed

Hi!I can't install the Win10 Oculus app, it won't even start but just says (translated from german): "Connection failed, can't access oculus servers."This is NOT a problem with a download stuck at xx%, the download won't even start.I installed as adm...

Refurbished headset wont pair

I fell and broke my headset sucks but I was so excited to get approved for refurbished. I sent in my original headset and got my refurbished one back one day FedEx!! I was so happy. I got home from work excitedly went to hook it up and got stuck on t...

Refund not working

So basically I asked for a refund on time stall because it wasn’t working but the next day I thought I’ll try it again just to double check that it doesn’t work and then I pressed open on the game since I hadn’t revived the refund it was still in my ...


Is there any way of fixing the inside crack or can I get a replacement, we've had it for nearly two years now.

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

I lost paid game apps when I switched to Meta

Oculus 2 was associated with a Facebook account. Went the route of signing up a Meta account using my email. Ended up doing a factory reset to my headset. Now all games/apps that I previously paid for are not in my library.

Resolved! Lost Games

Just updated to meta and now all my games are missing. Tried the logging out of mobile app and logging on. No luck. How do you get to support or any support from meta oculus.

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Oculus Quest 2 Left Controller Drift

The left analog stick on my Quest 2 controller is drifting, and it has gotten worse over the past few months, and now I can't even move or use the menu properly. How do I get a replacement?

Referral query

Me and my partner brought new quest 2 each my partner had hers a month before me so hers is already activated .we saw the link for the promotion for 23 pound each my partner sent me the link to accept the referral which I did yesterday I activated my...

No referral

Hello its been over 30 days and me and my partner still havent recieved our 23 pound credit i brought my oculus quest 2 0n the 20th of august i accepted my partners referral link that day then the 21st of aug i activated my headset is there anyway yo...

New Headset Not Working

Hi, my headset developed a fault and was under warranty and so was replaced. The replacement does not connect to either the controller's or the app. I have tried everything the support team suggest but no change. Now, weeks later I am sitting on a us...

Replacement controllers

Hi, my controllers have drift but also the index trigger on the left controller is broken (does not spring back out unless you tilt it to slide out) and the same is starting to happen on the right controller. Had the OC2 since May 2021, I’m not getti...

Breakthrough For Many Issues: 'UserModePowerService'

Remember our friend '[DisplayManager] Failed to set power mode on NVidia adapter. -175' ??If users check Windows Event Viewer and select 'Windows Logs/System' they will discover numerous messages referring to 'Process C:\Program Files\Oculus\Support\...

Unable to pair both controllers

Hi,I'm unable to pair both of my controllers. They used to work just fine, but we haven't played for a while, and now we can't see them with the headset on. I changed the batteries, dissociated the controllers and paired them again. The app on my pho...

30 dollars credit not working

So i have my 30 dollars store credit but when i click pay on a 25 dollar item it says. Creditcard or paypal as my only options. Please help

Camera Lens Cracked

I have a Oculus Meta Quest 2. The camera lens is cracked. It’s under warranty , and I have been trying to in touch with someone for over a week now. I have been exchanging emails, they said that they would labels for me to send it back and get it fix...

Oculus app stuck on “pairing your quest 2” screen

Title really says it all. My oculus is stuck on the paring your quest screen. My phone says it’s connected but the app is stuck. I have already tried deleting and reinstalling the app and turning on and off Bluetooth so I don’t know what to do.

Headset is not turning on

Literally just tryed to use my vr headset and not working, it has not been touched for a whole week and not been damged at all, windows detects the device though even as the headset is not showing any display, thanks if you can help


All of my team (8 Oculus sets) failed to load Horizon Workroom after we enter the lobby / desk when clicking the app. You may refer to the picture attached for the error message pop-up: Detail error message


Where do I file a legal complaint?!?!?!

I have had numerous account issues which took WEEKS to be resolved (my headset was logged out and I couldn’t log back in) and then the headset proceeded to give me a seizure, traumatising my family and resulting in injuries to my body from where I fe...

Replacement refurbished headset Quest 2

Just had a headset sent me due to a replacement and i dont know how to connect it has when i try and pair it it just telling me its already joined to a meta account what do i do and i also dont know how to connect the 2 controllers can someone explai...