We’re working on fixing a recent issue which is causing Air Link
performance problems for some people. If you’ve noticed any latency
issues or lag with Air Link after updating to v41, you might be
impacted. The team is working on getting a solution i...
Hi everyone, the team is working on an issue now based on some reports
that users are getting logged out of their headset or aren't seeing
their purchased apps. In some of these cases, you might not be able to
log back in. The team is working to get ...
Yesterday the controllers did a firmware update and then the menu screen
started freezing every few seconds. It will work fine for 2-5 seconds
and then freeze for a few seconds. Downloads keep going etc. but both
controllers freeze and the screen fre...
When I’m using the AirLink and I’m on my VR desktop, I will click on the
store and the store doesn't appear. Instead a black bar pops up in my
view about the same shape and size as the Oculus frame and wherever I
look, it moves with me. When I want i...
Today my Quest 2 updated to the new firmware v39 After the update the
screen stays black. The boot sequence always follows the same scheme:
Meta logo appears, the jingle sound can be heard. Then the 3 dots occur,
following another 3 dots. After that ...
The team is currently investigating reports of account issues, including
logouts and missing app libraries. Thanks for your patience while the
team is working to resolve this issue. At this time you do not need to
create new accounts, or take any oth...
So I have the oculus quest 2 and I have the charging dock and the
charging dock charges my left controller and oculus just fine but when
it comes to my right controller I’ve had it on the dock for hours and it
hasn’t gotten more than 30% so I was won...
can anyone in support fix the payment method issues. I have yet to see a
response where it was fixed or how to fix it. I have opened a trouble
ticket, I have read the forums, I have received emails from support but
I am unable to pay for anything from the store and have opened support
tickets and either no one responds OR the one that did didn't have any
resolve for it and stop responding. When I try to add a credit card I
get....There was a problem trying to a...
So my friend sent me a referral link for oculus, I bought the headset
via the app link he sent me and I activated my headset when it arrived.
I have not received the credit, why so? PS: I am mostly sure my friend
will receive credit in about 25 days.
I've been trying to get the replacement silicone facial interface, only
to hear that my country isn't on the list of supported countries and
theres now way to ship here. My question is why can't occulus, the
largest VR provider in the world ship ever...
I cannot uninstall this app, and it seems to be installing forever. I am
not sure how to fix this problem. I cannot update any of my apps, nor I
can install any apps. Also, I can't cancel the installation or I just
don't know how.I've tried shutting ...
So my problem is that I started downloading contractors and it was going
normal but then when it says installing it took like 20 minutes and then
I restarted my headset and when I turned it back on it says it’s still
installing. I tried everything bu...
I got this link cable for my laptop recently and for some reason my
computer refuses and i mean REFUSES to detect the cable, I constantly
get "USB device could not be recognized, (Port reset failed)" and error
code 43, I've tried literally every solu...
I had my oculus put up for a month or two, and when I pulled it back
out, the elite strap would no longer charge. I can only charge the built
in battery, I'm not even getting the indicator that the elite strap is
connected, even though it is.
MAIN BOARD AN LED RIBBON FOR OQ2 CONTROLLER SONS FELL OFF SHELVE AN RING
BROKE OFF AN LED TO MAIN BORD PULLED OFF LED RIBBIN TORE IVE FIXED
HOUESING NEED BOARD AN LED RIBBON FOR CONTROLLER WEB SITE SOMEWHERE
I am only getting a white grid and not my custom home how do I get a
Home when using the air link with a PC I know how to change the virtual
environment when doing standalone but not when connected to PC please
I've been using to developer mode to use custom apps. But every reboot,
it gets disabled. The developer settings in the system settings is still
there, but USB Debugging doesn't work, and the unknown sources category
is missing. When I go to the Ocul...
After waiting for many days I'm still unable to download Horizon World
on my Quest 2.Please help. It says coming soon on the app store and I've
tried to acess it via the website etc but nothing has worked. SUPPORT
TEAM can you please provide acess to...
When I try to add a new payment method it says "Something Went Wrong"
When I try to add a payment method on the headset it said that too, I
don't know what to do I Just want a add a new payment method.
I cannot get the Oculus app on my PC to see my headset when I connect it
by USB. My PC sees it in device manager just fine. I think I may have
allowed it to access data at some point, but now I get no window asking
on the headset when I plug a cable ...
When my girlfriend was about to play yesterday she was greeted by a
locked screen and needed a pattern that none of us have ever made, we
know the security code. The app that the quest 2 asks me to use to reset
also require the same pattern. Why is t...
So I created a new facebook account because I forgot the logins to my
old one but I couldn’t find a feature to change the face book account
associated with my oculus account only to add an new account which I
don’t want or really do. I want to keep m...
I purchased 2 games on my account which is a sub account to my sons
which is primary. I wanted him to have the games. I only tried one day.
The gold hasn’t even been played, how can i give him these games or
request a refund and rebuy under his accou...
I can't get my 14" MacBook Pro to connect to the horizon workrooms
remote desktop. There is an option for a 13" and a 15", but not the 14".
I tried all the different MacBook options and none of them worked. Will
there be an update coming out soon to ...
I purchased The Vanishing of Ethan Carter. It needed updating, and would
not update, error said to check my connection, (which is fine) or go to
support, (no help). Restarted computer, logged out and relogged back
into Oculus Rift, So no I try and un...
I use my phone number to log into Facebook and I recently realized I had
an old email (hotmail lol) that I never use. I went to change my
Facebook email to an email I actually use, but my Oculus email remains
as the hotmail one. Facebook profile in s...
So I just got the Oculus Quest 2 but I get an error every time when
installing the app. I tried multiple tutorials on the internet but none
seemed to work. I have attached my setup log file in case it helps.
Hi, I recently bought a Quest 2, and am having the same problem I had on
my Quest. Dance Central Installs, launches, and gets to the height
configuration screen. It tells me to use the joycon to adjust height,
but the joycon does nothing, and we cant...
Every time i use link ill get into a game and for about ten minutes in
it will start to frequently kick me out of Link on my Quest. Sometimes
it will freeze in my headset but the game will continue to track my
headset and run the game. But mainly it ...
For a while now my Oculus headset has been having issues. I get stuck on
the Oculus setup page where it tells me to continue setup in VR. My
headset only shows 3 loading dots and glitched controllers. I have spent
10+ hours in the last month trying t...