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Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 144 replies
  • 15 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

Controller is very slow on charging on the charging dock

So I have the oculus quest 2 and I have the charging dock and the charging dock charges my left controller and oculus just fine but when it comes to my right controller I’ve had it on the dock for hours and it hasn’t gotten more than 30% so I was won...

payment method still not working

can anyone in support fix the payment method issues. I have yet to see a response where it was fixed or how to fix it. I have opened a trouble ticket, I have read the forums, I have received emails from support but no resolution.

Adding payment issues

I am unable to pay for anything from the store and have opened support tickets and either no one responds OR the one that did didn't have any resolve for it and stop responding. When I try to add a credit card I get....There was a problem trying to a...

Referral credit not received

So my friend sent me a referral link for oculus, I bought the headset via the app link he sent me and I activated my headset when it arrived. I have not received the credit, why so? PS: I am mostly sure my friend will receive credit in about 25 days.

Why doesn't occulus ship everywhere?

I've been trying to get the replacement silicone facial interface, only to hear that my country isn't on the list of supported countries and theres now way to ship here. My question is why can't occulus, the largest VR provider in the world ship ever...



Resolved! App forever installing - Cannot update/install any other apps!!

I cannot uninstall this app, and it seems to be installing forever. I am not sure how to fix this problem. I cannot update any of my apps, nor I can install any apps. Also, I can't cancel the installation or I just don't know how.I've tried shutting ...

My games won’t install

So my problem is that I started downloading contractors and it was going normal but then when it says installing it took like 20 minutes and then I restarted my headset and when I turned it back on it says it’s still installing. I tried everything bu...

Oculus link cable and air link not working

I got this link cable for my laptop recently and for some reason my computer refuses and i mean REFUSES to detect the cable, I constantly get "USB device could not be recognized, (Port reset failed)" and error code 43, I've tried literally every solu...

Elite Strap not charging.

I had my oculus put up for a month or two, and when I pulled it back out, the elite strap would no longer charge. I can only charge the built in battery, I'm not even getting the indicator that the elite strap is connected, even though it is.



Developer mode keeps getting disabled

I've been using to developer mode to use custom apps. But every reboot, it gets disabled. The developer settings in the system settings is still there, but USB Debugging doesn't work, and the unknown sources category is missing. When I go to the Ocul...

Unable to download Horizon World

After waiting for many days I'm still unable to download Horizon World on my Quest 2.Please help. It says coming soon on the app store and I've tried to acess it via the website etc but nothing has worked. SUPPORT TEAM can you please provide acess to...

Chunky0 by Level 2
  • 1 replies
  • 1 kudos

Adding Payment method error

When I try to add a new payment method it says "Something Went Wrong" When I try to add a payment method on the headset it said that too, I don't know what to do I Just want a add a new payment method.

Can't use Oculus Link with Cable

I cannot get the Oculus app on my PC to see my headset when I connect it by USB. My PC sees it in device manager just fine. I think I may have allowed it to access data at some point, but now I get no window asking on the headset when I plug a cable ...

Quest 2 headset asking for a pattern i've never made

When my girlfriend was about to play yesterday she was greeted by a locked screen and needed a pattern that none of us have ever made, we know the security code. The app that the quest 2 asks me to use to reset also require the same pattern. Why is t...

Resolved! Old Facebook account linked to oculus accountp

So I created a new facebook account because I forgot the logins to my old one but I couldn’t find a feature to change the face book account associated with my oculus account only to add an new account which I don’t want or really do. I want to keep m...


I purchased 2 games on my account which is a sub account to my sons which is primary. I wanted him to have the games. I only tried one day. The gold hasn’t even been played, how can i give him these games or request a refund and rebuy under his accou...

14" MacBook Pro Can't Connect to Horizon Workrooms

I can't get my 14" MacBook Pro to connect to the horizon workrooms remote desktop. There is an option for a 13" and a 15", but not the 14". I tried all the different MacBook options and none of them worked. Will there be an update coming out soon to ...

Can't update a game app

I purchased The Vanishing of Ethan Carter. It needed updating, and would not update, error said to check my connection, (which is fine) or go to support, (no help). Restarted computer, logged out and relogged back into Oculus Rift, So no I try and un...

MRoe1 by Level 2
  • 7 replies
  • 0 kudos

Facebook email change doesn't reflect Oculus email?

I use my phone number to log into Facebook and I recently realized I had an old email (hotmail lol) that I never use. I went to change my Facebook email to an email I actually use, but my Oculus email remains as the hotmail one. Facebook profile in s...

Anonymous by Not applicable
  • 5 replies
  • 0 kudos

Oculus app Error when installing

So I just got the Oculus Quest 2 but I get an error every time when installing the app. I tried multiple tutorials on the internet but none seemed to work. I have attached my setup log file in case it helps.

kllx by Level 2
  • 1 replies
  • 0 kudos

Oculus Quest 2 left controller not working

I need help getting my left controller working again. It isn’t showing on the VR but a random message will pop up saying it can’t be updated and to contact support. Can someone help me please!!!!

(Oculus Link) Link Keeps cutting out on my quest

Every time i use link ill get into a game and for about ten minutes in it will start to frequently kick me out of Link on my Quest. Sometimes it will freeze in my headset but the game will continue to track my headset and run the game. But mainly it ...

Oculus Rift S 3 Loading Dots

For a while now my Oculus headset has been having issues. I get stuck on the Oculus setup page where it tells me to continue setup in VR. My headset only shows 3 loading dots and glitched controllers. I have spent 10+ hours in the last month trying t...