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Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...


Resolved! Known Issue (V39/PTC) - No refresh rate options above 72Hz

Title says all, can't anything above 72hz using Link Cable or Air Link. Apparently this has been an issue since the beta rollout of v39 which is extremely disappointing to hear. If anyone knows or finds a workaround for SteamVR@120hz I would love to ...

undeny by Level 4
  • 52 replies
  • 16 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 135 replies
  • 13 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

App Sharing not working

I am the non-admin on my Oculus Quest 2, and none of the apps that the Admin has I can see when I'm logged in on my account (except for the base oculus apps. The apps I have downloaded myself are there as well.) I have access to the Admin account (it...

BLAAAAR by Level 2
  • 4 replies
  • 0 kudos

Resolved! Delivery

Does anyone know if you can buy it with next day delivery and if not how long the delivery is?

Oculus Quest randomly disconnecting from PC

Alright to walk this through step by step, I load up my Quest (I don't know if the size matters but the 32 GB one but I play through the PC), set my boundary, reset my view so I'm centered, and then plug my Quest into my PC via a 3rd party link cable...

Muttster by Level 2
  • 93 replies
  • 8 kudos

Oculus Rift S DisplayPort disconnects all the time

I've bought my Oculus rift s almost 2 years ago,the problem started a year ago my oculus rift s is crashing either immediately or 2-15 minutes after i started playing and it's always saying the same thing "your headset's DisplayPort cable isn't plugg...

Racket NX crashes at launch

I updated Racket NX and now it crashes at launch. I restarted Oculus and uninstalled and reinstalled the game but it still crashes. Any help would be appreciated.

Brand New Oculus Quest 2 Bricked

Got a brand new Oculus Quest 2 today. After completing the setup I played one game of poker to try it out and then plugged it in to charge. To begin with the charging LED didn't illuminate, but after about 30 minutes it came on...occasionally it woul...

Resolved! Shared Account Not Listing Apps

Hi,I purchased 2 256GB Oculus Quest 2 units for my family of 5 (my wife and 3 kids and myself) to spend more quality time together. I setup the initial unit with my account, enabled the sharing under Experimental Features as well as App Sharing under...

Content not found

I have a quest 2 and I have installed the oculus app on my PC, the app seems to work properly but when I click on the On sale Now tab in the PC oculus store I get a blank page with "Content not found" I've tried repairing and reinstalling the app on ...

Ro-Bear by Level 3
  • 6 replies
  • 0 kudos

Oculus Software Won't Update

Hello Oculus Support team and others. My software will not download for update 1.34. It says pending, but will never actually update. At the top of my home screen it says, "Sorry, we're having trouble updating Oculus. Please make sure you have at lea...

Controller Pairing Issue isn't my video. but it shows the exact same problem that I am experiencing. My controllers started to just not be picked up by me Oculus (Quest 2) and I check to see the paired controllers and not...

oculus link

hi my oculus link connecting and cutting out over and over and it is very frustrating do you guys have any fixes I have tried using q1 and q2 and it hasn't worked on either.

Anonymous by Not applicable
  • 2 replies
  • 1 kudos

Service 'OVRLibraryService' exited with code 1066+18

This issue started with me receiving the error "Can't Reach Oculus Runtime Service", thinking of troubleshooting, I checked the services, the Library service refused to start, I checked event viewer and it said either due to a network or file access ...

fitzy898 by Level 4
  • 10 replies
  • 1 kudos

Installation problems.

I'm sorry if this has been covered before but spending the best of 6 hours trying to install oculus and failing. Tried every suggestion on google I could find, I've just about reached the end. It downloads fine but as soon as the installation starts ...

Can't install Software - Exiting with code 18

Hello,A few days ago everything worked fine and i was able to play with my Oculus Rift.But today i had to reinstall the software and now i can't install it anymore.I already turned of any software like antivir and my firewall and windows defender asw...

Taibot by Level 4
  • 108 replies
  • 3 kudos

Everytime I setup Oculus - "Restart Computer"

Everytime I install Oculus and run the set up, after it installs, it goes to this screen saying.."Restart ComputerSorry, we encountered an error during installation. Please restart your computer and try running Oculus Setup again. If you still experi...

elation by Level 3
  • 27 replies
  • 0 kudos


Where do I find my PIN to provide it for purchases like games etc?

Quest 1 games crashing after v29 update

Quest 1 games won't load, hang on black, get stuck at startup screens, or crash. All began yesterday after v29 update. For some games the crash comes after Cloud Sync progress meter shows (ie Rez). Prime VR hangs on the blue title screen. Others hang...

PC restart with Oculus Rift S

Hello guys i have a weird one for you all and i think i have found the reason now just finding how to fix. So what is happening: Every day after i play a game can be any game my PC will restart, no warning nothing its like i selected restart from pow...

XBOX Controller + Air Link = A joke.

When XBOX Controller is going to be supported by Air Link not only directly linked to PC, but through headset (like VD)?I had a hope that Air Link made Virtual Desktop obsolete (No offense VD Developers, amazing job!) for games, but I've got big WTF ...

Oculus Home doesn't open

Using Rift CV1 and when i put on my headset Oculus Home doesn't open it just sits there spinning a circle. I can hear the loading sound like its loading in assets I have placed in my home but nothing comes up. Also my left controller doesn't bring up...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Cant add payment method

I received my quest today, everything seemed to be working fine until I tried adding a payment method. I've tried 5 different payment methods, 2 different phones and 2 different computers. It doesn't take my paypal either. I just get "sorry, we could...

Oculus launch in a loop

Hello, I have a problem, my oculuc software is working great when my oculus is not wired.But when i plug it, the app keep launch again and again with this message "the oculus is not compatible with the system" sorry this message is traduce, i'm frenc...

Timezone problems

My Quest & App, both say Good evening when it is morning, and Good morning in the evening. I have tried manually changing the time on my phone, rather than provided by my network, but no change. I'm in the UK, GMT + 1. Is there an way of correcting t...

Unwanted menu

I submitted this to the support team : While wearing my headset, when I look up , there appears a menu with the icon of a person running( sometimes green, sometimes purple) followed by the fraction 1/150 and an icon of a red clock followed by the fra...


Shared Apps still not working issue for 4 weeks now

NO im not talking about Beat Saber i'm talking about every game that's sharable no longer popping up on secondary accounts.Yes I have everything on I double checked its still not working says I have to purchase every game again.How is no one talking ...

Wireless Mgbs

Hello all. First post here since i am brand new to vr too. So I researched as much as i could before this but i hit a wall. So this is my set up before my question.MSI GF65 Thin 9SEXR-838, two TP Link Wifi6 AX1800 one Deco as main were all house thin...

Drakest by Level 2
  • 5 replies
  • 0 kudos