Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! paypal not working

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 50 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Amazon Prime error 4104

I see lots of posts about 4107, but I am getting 4104 when app is launching. I have deleted the app…deleted data…gave storage permissions… nothing works. It never even prompts me for sign in info. Any ideas? How hard can it be to put a description of...


For some reason I can’t pair my left controller to my headset and I do not know why the headset is not connecting to the phone app I think it’s because it needs a software update but I do not know it to get to the universal menu which is confusing I ...

JayyLuv by Level 2
  • 2 replies
  • 0 kudos

Right lens keeps Fogging up

I've had my Oculus quest 2 for about a year now and just recently my right lens has been fogging up. The lens usually fog up during beat saber but it's fogging up even when I just put my headset on. I've made sure that my hair doesn't get in and stil...

Problème détection manette Batman Arkham VR

Bonjour,J'ai un problème de détection des manettes (elles ne sont pas reconnues) quand je lance Batman Arkham VR depuis Steam avec mon PC.J'utilise le QUEST 2 en air link.Je n'ai aucun problème sur d'autres jeux.

lzh06 by Level 2
  • 0 replies
  • 0 kudos

Can you help with my acount

I was just wondering, if I factory reset my ocuals quest 2 and signed back in, could I get my games back. If so, would the data be saved. And would I have to repurchase the games?


So I bought a game with a gift card and want to return the game but don't want it to go to the card how do I get store credit for the refund?

refer a friends

Last wed. I asked about missing credit my husband and I should have received when he activated his quest 2. I received a private message from support asking for information and replied. I have not received any response. Can you confirm you received t...

quest link

so i don't know what happened all of a sudden but my quest 2 just started to not connect to my pc and just going back to my home page I talked to support anything they suggested didn't work any help from someone who may had that problem already befor...

xdarkzi by Level 2
  • 0 replies
  • 0 kudos

Unlock the 3.0 USB's

Seriously annoyed with my Rift S and Oculus in general now. How difficult is it in this day and age to be inclusive? Unlock the 3.0 usb drivers you blocked and allow us all to play again. Honestly at this point Im about to chuck my headset in the bin...

Oculus store prices in Turkey

This issue is posted by someone in the ideas category but I think it should be in the support because it is a huge blocker for Turkey users. Prices in the oculus store is really high and we can't buy anything. We need a local store, prices set to TL ...

Unable to login to Oculus App due to grey screen

Hello, I have been trying to figure out how to get rid of the grey screen for my Oculus App on my PC. I have tried repairing it. I have tried uninstalling and reinstalling it. I have also tried replacing files in the support folder with an older vers...

Unable to get software update.

I was trying to get into my headset today, and it told me to merge my account with meta, and that I needed a software update. I go to my settings, then systems, then software updates, but it says that there are no updates available. I have restarted ...

Missing referral

I purchased a Quest 2 a few days ago and today bought a second one and referred myself in essence. I used the link to sign up for my second account and it didn't work and I figured I needed to create the account, do the referral, and then activate on...

OSINT_z by Level 2
  • 1 replies
  • 1 kudos

Resolved! Complaint

How on earth do I make a complaint.. I have tried numerous ways, went to the page to log a ticket or whatever it’s called and it says I’m not “authorised”please can someone help me 

Factory reset glitch

I did a factory reset on my oculus 2 and it will not let me continue to setup. All it shows is the code at the top of the screen and 2 hands that appear to be pulling something from the bottom of the controllers. The blue next arrow will not appear. ...

Meta Account merg- Oculus 2 will not work, wont pair

I was going to play and got the pop up that I needed to set up a Meta account. went through the whole process but every time I enter the code at the site I run into problems. On the PC it says success linked etc. then the headset says ...

I accidentally changed my oculus username

i wanted to change my oculus username i typed a couple in to see how they looked but i accidentally pressed confirm i nthe setting how can i change it back without waiting 6 months. i tried to contact support but the only tab i could find that could ...

Astr0_- by Level 2
  • 5 replies
  • 0 kudos

Meta account BS

We are trying to use our oculus -excuse me, meta quest 2 and it won't let us log in. We have to create a meta account but there are dead ends everywhere. It keeps says we are logging in using a different email than we originally used but we arent. Th...

Guardian problem

Hi. I'm having issues with my guardian. When i touch my controller to the floor to set the floor level the level rises up when I stand up and therefore raises the floor level to knee height. Any help would be appreciated. Ty.

Deleted Facebook account

I deleted my Facebook account that was linked to my sons oculus. He didn’t use it for the 28 day period of which the account can be reactivated so the account is now non existent. He had apps on there that was paid for and he’s lost everything, I’ve ...

oculus link 1650 super

hi so when trying to load into the home vr link screen nothing loads i and i wait and yet nothing all of the menu is gray theres no text nothing even if i try to load a game alll i see is like one pixel but on the mirror thing it shows that its runni...

Resolved! Cannot log into iOS app on ipad using Facebook

I have already successfully logged into my account using the Oculus app on my iPhone. (I've gone through the merging of the FB and Oculus accounts process).I am trying to sign in to the Oculus app on my iPad (iPad Pro, 4th gen, OS 15.2.1). When I get...

Referal credit

So my friend got a quest 2 today and didn't click my referral link till after she set her headset up. Is there a way to still get the referral credit?