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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3300 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Take action on this account

I keep getting email saying...To make sure that you can keep using this account, we'll need you to show you're 13 or older, or ask a parent to get you into an account meant for someone 10-12. Make sure that you take action by 22 March or this account...

Resolved! Is it fine to use PCVR, FAR from the PC with an Ethernet cable?

I haven't bought the quest 3 yet, but those questions will dictate my location and accessories , so i decided to ask , no harm either way,These question might seem simple but I'm not tech savvy,How long is the maximum length of the ethernet cable ?, ...

younis158 by Honored Guest
  • 152 Views
  • 2 replies
  • 0 kudos

Does the Meta quest 3 cause cancer?

I have diagnosed OCD. Their is a cancer warning on the vr and it’s freaked me out. I don’t mean to be dramatic but I have fear of chemicals like BPA and a bad fear about getting cancer. Can someone tell me if BPA is in it or if their is a cancer risk...

Horizon Worlds wont put me in lobbies with others.

Before last night I never had issues with joining public lobbies. Everytime I click to enter a world no matter what it puts me in a session by myself. The only time I am able to play with others if I join off of a friend. I have checked for updates f...

Meta Quest 2 issues

-Randomly going into sleep mode- Showing 3d objects but they look like they have no depth- Controllers not connectingI'm not sure as to why this is happening it kind of appeared out of nowhere, my headset is not damaged so I'm confusedI've attempted ...

Vrchat Error

Hi hello I get this error when trying to log in to my vrchat account from my oculus account on quest 3. Here is an error Oculus errorOculus platform error during user proof checkCom.oculus.os.deviceAuth$NetworkException: java.lang.Exeption:Unable to ...

Resolved! Quest 2 unable to pair or generate business code

My oculus quest 2 has not been pairing to any app, when I try to pair it gives an error message and asks for a code. I have factory rest multiple times with no results, and I noticed when I try to create a business account it says "An error occurred,...

Touch Pro right controller not pairing

i didnt have my straps on my right controller and i threw it at my wall by accident and it was having tracking problems so i unpaired the controller on the app and now whenever i try to connect it on the app it shows a green blinking light then a blu...

notecca by Honored Guest
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! Visa payment method declined

Hey my oculus quest 2 won’t accept my Visa card for any games it’s worked in the past but now it won’t accept it can someone please help me. I’m

My right controller is not connecting

My Quest 2 right controller is having tracking or connection issues.For some reason when I connect the controller it can sense me pressing buttons but it wont pick up the controller itself?Ive tried cleaning the lenses, the controller, the lighting, ...

JBAYONA08 by Honored Guest
  • 118 Views
  • 3 replies
  • 0 kudos

Resolved! Oculus won't connect with my account and won't let me play games

I have the Oculus Mobile Companion App on my phone, the Oculus PC Companion App (if that's what it's called) and an Oculus Quest 2. I've tried all the troubleshooting techniques and unconventional fixes there are and yet through all my trial and trib...

People App Calls not working

Hey y’all,Recently picked up Quest 3’s for my dad and I. The first day we got them, we were able to successfully make a call to each other via the People app so we could talk while gaming. These past couple days however, the People app hasn’t been co...

cru_ease by Honored Guest
  • 764 Views
  • 7 replies
  • 0 kudos

Quest 3 Keeps Rebooting Itself on Its Maiden setup.

Hello fellow friends,I have just received my headset couple of hours ago. I myself opened the seal and immediately started it's maiden setup but to my surprise the device is rebooting itself in couple of seconds everty time after rebooting.What have ...

Eur0pa by Honored Guest
  • 117 Views
  • 4 replies
  • 0 kudos

Quest 2 - Air Link can't find my PC

Hello everyone. I have a problem that I can't deal with. Well, I want to connect my glasses (Meta Quest 2) to my computer via the Oculus application, but when I try to do so, Air Link searches forever for my computer and cannot find it. There is a co...

Air link no longer working.

So I've been using air link since my quest 2 and it's worked fine. I even used it with my new quest 3 a few times. But recently I rearranged my room and some stuff and it's been a while since I played vr. So I decided to play some air link. Only one ...

Quest 3 controllers rechargeable batteries

Hey guys I have a question,My quest 3 controllers with the official rechargeable batteries drain really fast, I go from 100% to 23% in about 15 minutes (if that), it does this even when I am not doing anything like game play or watching movie. I am s...

Can't change birthdate on son's account

I typo'd and put the wrong birthdate for my son's account and now he is a "child" account. I need to change it to be correctly as teen, but the site will not let me change it. Also, when I try to contact support (as it gives me a link to) it errors a...

Pavlov shack not working

I just bought the game but whenever I try to play it it says that I have both pavlov shack beta and pavlov shack full version installed and that I need to delete the beta version but I don’t know how only the full version shows up in my App Library.

PCVR Stutters like crazy on Quest 3

I recently tried playing TWD Saints and Sinners on the Quest 3 with airlink and tried it with SteamVR as well. It was not a smooth ride, it stuttered like crazy. Mind you, I have a 3070ti and a ryzen 7 3700x, it should be okay to run pcvr. The only t...

STK1026 by Protege
  • 230 Views
  • 4 replies
  • 0 kudos

meta quest 2 reboots my computer

when i use cable or air link my computer give me a black screen and reboot, i just need to conect to air/cable link and i tryed rebooting the quest, changing resolucion on the app, frame hate, but nothing worked. virtual desktop works fine but i real...

Resolved! quest 3 controller not working at all

right quest 3 controller paired and tracking, but no inputs work. Controller moves around when viewed through headset. but if you pull the trigger, grip , thumbstick, a, b, or meta button. they don't work, or move like there even getting a signal whe...

Resolved! Can't purchase games after buying a Quest 3

I saved up to buy a quest 3 and when I got it I could buy games but one day after getting it, I couldn't buy games, I still cant. Meta support please help. I tried all the things mentioned I even tried getting a friend to gift it and he got the same ...

maxusawrus by Honored Guest
  • 16035 Views
  • 237 replies
  • 3 kudos

Quest 2 got bricked after uploading custom skybox

As title says, I uploaded a custom skybox. Next thing, quest just goes black. It tries to boot back up but, after the little menu loads it goes black again, I’ve noticed the skybox in the back is completely black too. No idea how to fix this, I’ve tr...

QuestLink renders _additional_ cursor, how to disable it?

Situation:- Windows 11 with Meta Quest Link- Quest 3 cabled (Long USB 3.1 Cable) to Windows Computer running Meta Quest LinkWhat works:- Using Controller to Navigate and interact with Computer.- Start 2D Games, and playing them on a huge virtual moni...

vanSalzig by Honored Guest
  • 108 Views
  • 1 replies
  • 0 kudos

Resolved! Some Quest 3 standalone games are lagging / stuttering

I own a Quest 2 and a Quest 3. When playing, for example Beat Saber or Walkabout Minigolf, on my Quest 3, there are moments when there´s stuttering (the ball is stuttering like its reprojection, even though the movement of the hands is fine - in Beat...

GlooP by Protege
  • 11319 Views
  • 77 replies
  • 3 kudos

Resolved! Samsung Gear VR

Looked at a bunch of other posts and cant solve this issue. My headset was working fine until today where i was forced to get a using a meta account. Since then all i get is a "Facebook Session Expired" error. I've uninstalled Facebook and Oculus app...

SaviddL by Explorer
  • 69357 Views
  • 401 replies
  • 46 kudos

Resolved! TikTok LIVE Studio Desktop Panel Support?

I want to live stream using TikTok LIVE Studio but I can't read my chat because the chat window doesn't show up when I go Add Desktop Panel. Can this be fixed soon? TikTok Live Chat WindowOculus Link doesn't detect it

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