Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! paypal not working

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 50 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Changing password

I tried to change my password for the new Meta account but I never get the email with the code I did check the email address and it is correct any help would be appreciated

Resolved! Brand new Quest 2 - Damaged screen

Hi everyone, I just recieved my Quest 2 from Amazon (seemed to arrive unharmed), put the siilcone cover on, took off the little plastic bits on the lenses and I'm greeted with a horrible thick band of corrupted vertical lines only through the left le...


Getting beat saber for free

I bought my quest on a different account and then when i tried to log in it wouldnt let me log in with the account i bought the quest with. is there any way to merge the data and get beat saber.

Meta Quest 2 Preview video for Apps not showing!!

On a new 256 gb quest 2 had it for 4 days now and the app store stopped working right. Preview video for Apps on the app store are not showing while playing but there is sound for the preview video. What's weird about this it's just the apps store vi...

Resolved! Referral credit

I recently bought a quest 2 somy neice sent the referral link. I created account with what I thought was my FB & duly activated quest 2. I then realised the account via linkhad used instagram instead since on phone so finger must have slipped slightl...

Resolved! Oculus move to health sync problem

In the iPhone oculus app. I have a problem syncing data from Move to Apple Health. When in Connected Apps in Move on the oculus iPhone app. When i turn on the slider behind Apple Health the app crashes to Apple Home Screen. Next time I open oculus ap...


Oculus Quest 2: right controller stopped working

TLDR; the controller continues to loop on a firmware update and blink SOS. Next, from the Meta app, I unpair and repair the controllers. It "updates" and says success. It also says the same thing in my headset. But, right after the success message in...

co_ro by Level 2
  • 0 replies
  • 0 kudos

Can’t pair replacement

I got a replacement Quest 2 today but can’t pair it. I got 5 numbers in the app and the glasses and app is connected but after a while it says can’t pair. I have restarted everything, uninstalled app, nothing helps. In my app account I still see my o...

Resolved! Quest 2

Just turned on my headset and my profile and all my apps are gone! Since this has changed to META which sucks btw! Nothing works! Unable to get any updates and apps I paid for are not there. FuriousGreyrider

dsladen by Level 3
  • 9 replies
  • 1 kudos

Changing My Username

So I created a ticket maybe a week ago about changing my username. And long story short I figured out how to change it and assumed the ticket would be dismissed. But now, I need to change it again because of a change in my esports team.So I created a...

Resetting Quest 2 security pattern

I got a Q2 for Xmas and set it up according to instructions. But when I installed the phone app something happened and I was locked out of my Q2 and would not accept the pattern I had set. When I followed the instructions to reset the pattern from my...

Resolved! No "Connect Move to Oculus Mobile App" in Move app settings

Hello,I am hoping to connect the oculus move app to my apple health app. Unfortunately, I do not seem to have that option available even though it was suppose to have been released to everyone. I am on the latest software, and even tried factory rese...

jmbjmb98 by Level 2
  • 43 replies
  • 1 kudos

Lost game library

Hi, I lost my game library. I submitted a ticket to but the sytem does not work. It says I don't have access to see anything. I keep getting e-mails that ticket is updated, but I cannot see what they are writing, I cannot call them...

Oculus help

Does quest link work with windows 11? If so what do I do to fix it all I get are three white dots

Oculus pairing issue- no resolution

Purchased oculus in December. In august began to see horizontal lines on the screen of the device. Troubleshooted and oculus support determined I needed to return oculus headset and they set me a refurbished one. It would not pair with my oculus acco...

Can't get rid of pairing screen.

Started the Meta Quest 2 Headset. It asked for and got a WiFii connection and then updated the headset and controller. So far so good.Installed the PC Oculus app and configured for the headset. It accepted the USB connection, tested it and found if O...

Kapock by Level 2
  • 3 replies
  • 0 kudos

Stop delete

My account is set for deletion - and I am desperate to stop that - but I dont know what to do? The support doesnt anser..

Quest 2 Can’t detect my controller

My Quest 2 can’t detect my controller so we followed all the advices but it doesn’t work. Both the controller just keeps vibrating at an interval of 5 seconds- and the screen keeps re-center by itself so it makes it almost impossible to click on any ...

Bootloader-unlocking the Quest 2

Hello there, First, I hope you had a great weekend.I would like to unlock the bootloader of my Oculus/Meta Quest 2 for rooting and debloating purposes. According to the Oculus Terms of Service, I would need special permissions from someone at Oculus/...

Resolved! Referral credit missing

Hello everyone!I registered my meta account following an invite link from a friend, but I didn't receive any welcome credit. Is this behaviour normal?Can you help me?Thanks a lot!

Resolved! Beat Saber not included with quest 2

I got my quest 2 today. I see that beat saber app is not free and is asking me to pay 30$ . But when I purchased quest 2 it was mentioned that this app is included and free.

Shipping issues

So I just had a very disappointing chat with an Oculus rep, who ended up being not helpful at all. Long story short, the left controller broke and is under warranty. I got the return label, and shipped the controller back on Tuesday. They still have ...

Compte perdu avec mes achats depuis apparirage meta

Bonjour,je ne comprend pas j'ai suivi les instructions j ai crée un compte meta depuis mon compte facebook, le code fourni me disqis d aller sur car les informations n etait pas les memes mais quand je fournissais les informations c...

Won't let me login to my account

So after this merge or whatever I sign into all this bullcrap do make the meta account do the code and everything it tells me then it just tells me "error please try again" so I try again same thing happened reset my oculus still doesn't work so like...