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Problem with Elite Strap replacement

I've been trying to get my broken elite strap replaced. I started the process almost a month ago, Oculus received my broken elite strap on the twelth of March. The email I received telling me that oculus received my broken elite strap said I would re...

Resolved! oculus support not responding

My quest 2 facial interface is realy bad for my acne and oculus support has not replied on my 2 tickets to get a replacement wich I submitted more then 3 weeks ago how do i get a reply?

rinke11 by Level 3
  • 342 Views
  • 11 replies
  • 0 kudos

Quest Mic Drivers Not Working

I've had this issue for at least over a month now, and have had it on and off every now and then. My quest microphone works just fine without PC usage, but when connected via link cable, it refuses to work. I have tried repairing the software multipl...

Oculus Support is a joke

Anyone else have an RMA in process with Oculus support? I was told by their support that the turn around for shipping a new Quest 2 kit would be 2-3 days after they receive my RMA'd headset. My headset was delivered to Facebook Technologies on Decemb...

dionlbc by Level 3
  • 302 Views
  • 9 replies
  • 4 kudos

Resolved! Help please im getting a gray screen

Hi. I downloaded the software for thr rift s but after choosing my profile picture i get this gray screen. plese help i dont know what to do. Specs:GeForce GTX 1660Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz24.0 GB RAM64-bit

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Uk postcode

I’m in uk can’t put my postcode in shipping info

paley1 by Level 2
  • 60 Views
  • 1 replies
  • 0 kudos

Cant add my prepaid visa giftcard

So. I recently got an oculus quest and I got a $100 prepaid visa giftcard. So I tried putting it into the Oculus app many times now, it always says theres an issue with the zip code! So I put the same giftcard into my Xbox One after, and it worked. T...

NameX by Level 2
  • 528 Views
  • 2 replies
  • 3 kudos

Support stopped responding suddenly

So i had been talking to oculus support for about a month and a half, and after ALL that time i finally got them to send me a new oculus but, when i sent them my old one i included my controllers since i didnt know i was meant to keep them and when i...

replaced old vr go with new go

hey ya'll, I had to replace my broken vr go with a somewhat used onemy question is can I transfer my apps and games from the old vr go to my now replacement vr I had some awesome apps that I would like to keep. Can anyone help me please. cheers

DCS issue

DCS won't start with Quest 2. It gets to the virtual hangar then simply closes.

quest 2

On qust 2 I started to print: EXPLORE KEEPS STOPPINNG - App Info - close app This appears to me when I go to the menu for my app. If itro chooses the app, I can launch it. But if I miss a little, it shows up. But who can help me. Thanks

PDule by Level 2
  • 39 Views
  • 0 replies
  • 0 kudos

Can you remove the avatar

I made an avatar and regret it. The customization options are bad and the avatars look horrible but I’m stuck with it now. I can’t figure out how to delete it. Does anyone have a fix for this?

Two questions regarding a broken controller (Rift-S)

When I stopped playing today, I looked down at my controller and the left controller ring was split neatly right down the center where the 'O' is. They were never dropped. They were never struck together. They never hit anything else. It just... spli...

cant add payment method

I bought a gift card from the store this morning and went to add a payment method but every time I enter all the card info it says there is something wrong. I have gone to the website and confirmed that there are funds on it and have confirmed all th...

Stuck on verifying system setup.

So when I go to install the oculus app for the Rift S I get stuck on the "Verifying system setup." When I get this, it sits there for 2-3 minutes and gives me a screen that says "We cant reach the oculus server Please check your internet connection."...

koias by Level 2
  • 497 Views
  • 4 replies
  • 0 kudos

4 months of use and the plastic breaks

It has only been 4 months and the plastic that holds the strap going over the top of the head snaps off with no hesitation, sent a support ticket on this, (2485292), and I'm yet to receive a response validating my warranty and what options there are....

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Oculus Quest 2 right contoller not turn on

Right hand controller will not turn on. -Check settings and confirmed it is paired- Replaced and reseeded battery multiple time.- Updated Firmware- Unpaired and PairLast option to factory reset but would like support before we do that.

Echo VR Won't Launch (PCVR)

Hello,Quick summary; I have a Quest 2 connected to my PC via Virtual Desktop. I haven't had an issue with playing anything this way, with the exception of Echo VR.Everytime I try to launch it, I get an error message that says 'An unexpected error has...

Cant set guardian boundary

I have a quest 2. Since two days i cant use the headset at all. I set up the guardian boundary and click confirm. The headset then informs me i have left the play area and i starts the boundary setup all over. I have cleared the play area and tried w...

HenkBot by Level 2
  • 72 Views
  • 2 replies
  • 0 kudos

Refund approved but no money back

I bought the game "Death horizon" on 22/3/2021. I played like 20 minutes and didn't like it, so i refunded. Today(30/3/2021) The app said the refund was approved. But i check in my wallet, there's no money return back. How can i have my money back, a...

Locked graphics settings?

I am not able to toggle off antialiasing and one other option that is in the oculus link graphics menu. Im using quest 2. Why are these settings locked? (Im assuming specs arent relevant to this)

Quest 2 battery life with Link

What is everyone getting in terms of battery life with the link cable plugged in? It seems for me that this issue has gotten much worse recently. When playing a flight sim (I admit, it is a demanding app) via Link (PCVR), I used to be able to get 5+ ...

Landian by Level 3
  • 90 Views
  • 0 replies
  • 0 kudos

Switching from Rift S to Quest 2

I just upgraded from a rift s to a Quest 2 and I cannot download any of the games I had on my Rift S to my Quest 2. Even in the mobile app it only shows the install points as my computer.