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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 23 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Dashboard fatal Error While in Oculus PC

Hi, I was trying to resolve an issue I have had with my Oculus 2 since I purchased a PC. I have no PC Homeroom. So I went in and where is states to click to reset Oculus software I did. When everything reloaded I now have a notification that comes up...

Left Controller Not Connecting

Hello,Just bought the Oculus a couple days ago, passed with all setup and a played a couple VR games. The left controller is not working now. It states it needs an update but when initiated it cycles 0-100% a few times then says fail. I’ve gone throu...

Right Controller not paring

My right controller won’t connect fresh out of the box! My left one connected thoughthe bigger problem is because my oculus came without the tabs to pull out, so I have no idea what’s happening

Link Oculus account to facebook

Hello, so i created a oculus account and i want to link it to my facebook account by i can’t find someplace that could help me.@OculusSupport

Need an Update

Hello! So it's been a bit since I used my Quest 2. I signed in with some Horizon stuff, to avoid using Facebook. Now when I start my headset and it asks do I want to sign in with Facebook or Oculus, I choose Oculus (I have an account). Of course it w...

I can't add a payment method.

Hi Community.I've been trying to add a payment method to my Oculus account for the past month now without any luck.I've tried literally everything. Visa, Master Card, American Express, both in Debit and Credit card. I've also tried Paypal without any...

adrev by Level 2
  • 12 replies
  • 0 kudos

Oculus Quest conection

Hello,I cannot connect, via application on my mobile phone using the five digit code,my Oculus Quest headset.I tried many times and no result.please, can you help me?Thanks

arghirc by Level 2
  • 2 replies
  • 0 kudos

Oculus quest crash?

I tried turning on my quest and a chip with an arrow pops up with a green loading bar it finished and then it stays on the logo screen like pulsing and it stays stuck there. I’ve tried powering it down and back on and it just keeps repeating

Quest Link stopped connecting.

I have ran through the forums, and today for some reason my Oculus refuses to Pair with my computer after being perfectly fine for almost 2 months. i uninstalled quest app on my PC, i reset my router, PC, and quest, i even used command prompt to Ping...

Meta Quest 2 Order Problem

Hi, I ordered a Quest 2 9 days ago, my order got cancelled about half an hour after I submitted it. I'd have no problem ordering it from Amazon but the payment went well so I got a cancelled order and my money taken.I've been talking to the support t...

Will a factory reset be the fix to this..

When I turn on my Meta Quest 2 Headset it defaults to the home environment for about 8-10 seconds before being able to confirm the guardian. I want to make sure everything is okay with my headset. I tried doing a soft reset, but that didn't fix the p...

8 digit code ruining my game

I’m now having issues where it said to go to to put in the 8 digit code on my screen however it I have had this issue before and I had to factory reset so instead I tried to restart the headset and now I can’t even see what apps I hav...

How to remove Quest 1 from my account

On my oculus app on devices it shows a quest 1 on my account and when i go to the quest 1 doesnt show but it also shows that i have a quest 1 on my account information so can someone help me remove the oculus 1 from my account thank...

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QJ_a_qt by Level 2
  • 1 replies
  • 0 kudos

Referral store credit not received

Two weeks ago, my friend sent me a referral link to create an oculus account. Through that link, I created my oculus account and two days ago, I activated my new oculus quest 2 and I had not received the €30 store credit. My friend was able to redeem...

Beat saber

I bought my quest 2 recently and i recieved beat saber with it is but it doesnt come up in the oculus files with the game and if i search for it in the oculus app with the same account i need to rebuy it is there any way i can get it on my pc without...

How to change pfp?

Help all. I’m never used a forum before, so bear with me. I have a quest 2, and since I am not the admin account on it, I can’t hook it up to my phone to change my Pfp. Is there any possible other way to do so? I also don’t have a pc, if that helps. ...

Using Meta Quest 2 for 20 students

I just purchased 20 headsets for my college. I would like to use them in my chemistry labs. Can anyone help me learn how to get 20 headsets up and running?

Guardian moving with me

i have a weird issue that is anoying my experience for some months. My guardian is moving whe i move too. Example: When i crouch to set the floor, the guardian floor moves down with the headset and i set the floor, but the distance is relative of my ...

Add the Arabic language to Meta quest 2

Welcome Is it possible to add the Arabic language in the near future, knowing that there are many Arab users but the language has not been added And there are many languages only Arabic does not exis we wish you to review the matter and add the langu...

iaii by Level 2
  • 1 replies
  • 1 kudos

Oculus quest 2

I just got my oculus and with trying to set it up and connect it to the oculus app but it wont connect. the app says I have to update software before using so it doesnt Do a factory reset and it just has a try again button..... What do I do?

Offline friends glitch

For that past few days right after I made my mega account, it has been saying all of my friends are offline. When I click on their name, it has a lock symbol. Any ideas?

Possible to choose new email for Meta account?

I have a question that I haven't seen addressed anywhere. What if I want to un-couple my Meta account from Fb, but I want to associate it with a NEW email address?The account in question was an old Oculus account from Quest 1 times, which then merged...

My oculus quest 2 won’t do anything!!! Please help

I used my quest 2 for about a month and a half but when my daughter was born I put it in the case and haven’t touched it in about 6 months… now it won’t charge or cut on or anything… I’ve tried to reboot it, factory reset it, and I also know that the...


So every game I wanted to purchase tonight said to use SAVE30 code. When I typed it in, it said not valid. I purchased one game already without discount, I am not purchasing anymore until I understand why it says that and I can't get the discount.

Contacting support

So i've contacted support and they send me an email saying that they have updated my request.They don't send the answer or info via the email, so there do they send it????