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Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 55 replies
  • 9 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Beat Saber not included with quest 2

I got my quest 2 today. I see that beat saber app is not free and is asking me to pay 30$ . But when I purchased quest 2 it was mentioned that this app is included and free.

Shipping issues

So I just had a very disappointing chat with an Oculus rep, who ended up being not helpful at all. Long story short, the left controller broke and is under warranty. I got the return label, and shipped the controller back on Tuesday. They still have ...

Compte perdu avec mes achats depuis apparirage meta

Bonjour,je ne comprend pas j'ai suivi les instructions j ai crée un compte meta depuis mon compte facebook, le code fourni me disqis d aller sur car les informations n etait pas les memes mais quand je fournissais les informations c...

Won't let me login to my account

So after this merge or whatever I sign into all this bullcrap do make the meta account do the code and everything it tells me then it just tells me "error please try again" so I try again same thing happened reset my oculus still doesn't work so like...

Difficulty logging in

Evetime I attempt to login into my oculus account on my quest I get a notification about me having to update the software on my headset. However when I go to do so it says that my headset is already up to date and doesn't have another update.

Resolved! 2nd hand Oculus Quest 2

I am listed as sharing device and the person I bought it from is listed as administrator. My developer mode is showing as not accessible is this why? Also since I am not administrator it appears I cannot factory reset. Any "work-around" advice? Thank...

My oculus won’t update

When the meta signup popped up I couldn’t sign into face book to sign into meta so I did a factory reset but now it’s stuck updating I’ve been waiting for 6h and it’s still at 0%

No referral credit

I sent my friend a referral link which she used when she purchased Quests for herself and her son. So far neither of us have received the $30 store credit. How long does it take to show? It’s been about 2 weeks.

Caiyyd by Level 2
  • 49 replies
  • 2 kudos

$30 referral credit

I sent my husband a referral yesterday and he accepted it. We bought an oculus last night and he used his account to set it up but neither of us have received the credit. Can you check into it please.

Stuck On Meta Logo -> Factory Reset -> Dead (Quest 1)

I hadn't used the Quest 1 headset in a few weeks, but I kept the battery topped off by plugging the air link from time to time. Today I just happened to notice a glint of light coming out of the headset. I peered in and noticed the Meta Logo was bein...

Gene2 by Level 2
  • 4 replies
  • 0 kudos

glorified face book machine

I bought a quest to to enjoy. it has been nothing but a nightmare. For the last 2weeks i have been trying to play this turd. but i have to enter this code first. i dont think they thought about theyre customer base or even tried to enter the code the...

Resolved! Phone notifications error

Good Day, I have been having this problem for some time now. I had to factory reset the oculus and couldn’t get the notifications to appear from my phone to oculus.    

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v40 update bricked Quest 2 headset

The v40 update started yesterday, after it was downloaded my headset rebooted to the blue meta logo and got stuck there, I left it overnight to see if it would complete, no luck so tried a hard restart this morning by holding down the power button, t...

Lost library

Setup my meta account and linked my Facebook and Instagram account on the app. I know lost my entire library and still can't use my headset. I've already reset the app and the headset and still the library is missing.

Anonymous by Not applicable
  • 5 replies
  • 2 kudos

Quest 2 doesn't charge with TYPE-C to Type-C on PC

I tried with the official oculus link cable and another cable that i have that is similar but even better quality and it simply refuse to charge...i tried everything i think, motherboard chipset drivers USB config etc. nothing seem to work, and my ph...

yansag by Level 4
  • 6 replies
  • 0 kudos

Resolved! Sharing Beat Saber music pack with 2nd family device

Hubby and I play Beat Saber together on two headsets with the family share process of both headsets set up with one facebook account, and second person sets up the secondary account on each headset. Nonprimary headset bought Lady Gaga and Imagine Dra...

Problems with the facebook account

Hello,I have a problem with my facebook account, I can't connect.Since August 27, I keep trying to send and I can't.Please help me to be able to use the account again.When I try to send the id for verification I get this error** To prevent any misuse...


Resolved! Code request

After setting up my Meta account and opting to keep my Facebook connected to my Quest2. I now have a screen that says….use this code to connect to your headset, then it says an error has occurred please try again. I click the resend code button and i...

Facebook logout and then prompted to install updates

So I’m being told to login to my FB account which I do and then get told that an update needs installing and referred to the appropriate menu in system. 24 hours later it’s still saying the software is downloading. why’s it taking so long and is ther...

Air Link Issue

Currently I am trying to connect my oculus quest 2 to my laptop via air connect. Neither one is registering each other as a viable device to connect to. They are both on the same Wi-Fi. I have also restarted them both multiple times. I have air link ...

Quest 2setup

I can’t pair my new quest 2 to my phone. I am entered the 5 digit code, but the phone can’t see the hearset. It is just searching.What is the problem?

Top strap holder broke off.

This morning when I put on my oculus quest 2 the top strap holder thing just broke off. After doing a bit of research I've found multiple people with the same issue. People recommend buying a halo strap for it, but some halo straps have to strap on t...