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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 34 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Bug report update V32

Hi all, don't know if this is the right place where to post this, so please let me know in case. I'm reporting some bugs i've experienced during these days since i updated my Quest 2 with V32. 1. Tracking lost problem is still there. After i turn on ...


I bought my oculus yesterday, and i heard about parraining People, how can i do that ? Is that in the app ?

DrtsA by Level 2
  • 0 replies
  • 0 kudos

Replacement problem

I sent in my oculus quest 2 (head set, right and left controller in original box) for replacement but i just received the left controller And right only. The headset was not shipped and it’s been around a week since i got an email.

Can't get things running

So all I'm trying to do is play this driving sim called "city car driving" that I just purchased today on steam. I am able to long into the Facebook account that I have linked up to my quest 2 on both my PC and phone. However, when trying to log into...

Left Controller stopped working

My controller will not come on after I replaced the batteries. The right works, but I can't pair or even get any life out of the left controller. Any ideas?

Shipping and tracking

Hi, I ordered an oculus quest 2 and anker charging dock on aug 24 and it says estimated delivery would be today aug 26 and I bought it as a gift which I need by today just curious because my order status is currently processing for shipping how long ...

asryx by Level 2
  • 0 replies
  • 0 kudos

Two factor authentication

I have been locked out of my account due to 2fa and a new phone number, all my games purchased over the last 3 years are lost with my account. I have a oculus 1 and 2. Oculus 1 was under the oculus umbrella, the 2 was merged with Facebook. I am not s...

Supra4U by Level 3
  • 6 replies
  • 0 kudos

Oculus restart error

I have restarted Multiple times looked online for help and I have even disabled all my antivirus and firewalls. It is getting to the point that I am losing my mind. Please help.Computer Specs:Edition Windows 10 ProVersion 21H1Installed on ‎7/‎10/‎202...

ar passthrough not working

I installed some of the passthrough AR tech demos/games from sidequest, but when I launch them, the background is black, the passthrough is not turning on for them, anyone else had this issue and how to fix it?

quest 2 Right controller not working

So i had my oculus quest 2 for about a year now i got it last year and all of a sudden the right controller disconnects when it gets out of my vision of sight in games and i tried taking the battery out for 3-5 mins and unpairing done twice and i tri...

The recall (free silocone face cover)

So first off I love the oculus, the only thing is I can't contact anybody about it cuz I need the free silocone cover and yeah I can understand the previous one getting recalled its itchy but I requested a new one and it's still not arrived but here'...

Sensors being stupid

Hello. I use the Oculus Rift S... I recently reset my computer along with my files and all, however, now for some reason my trackers seem to be broken in some way. Only one tracker is registering in oculus software. I've tried the majority of the fix...

Noxahh by Level 2
  • 1 replies
  • 0 kudos

How do I check if controllers and sensors still works?

Does anyone have any idea how i could test if a pair or sensors and controllers from an oculus cv1 works without having a functioning headset? Unfortunately my headset broke, it keeps connecting and disconnecting, but im pretty sure my sensors and co...

cla7997 by Level 2
  • 1 replies
  • 0 kudos

Accidentally refunded game

Hi, this is my first day playing on VR and I accidentally requested a refund for Beatsaber.Can I immediately buy the game again, so I can still play it today or tomorrow, or do I get charged twice for the game if I do that? Is there another option to...


Hey, I just got my rift s and I use my contacts lenses to play, my right eye is -6.50 and my left eye is -5.75. What would be the optimal setting I should set in the IPD settings to get a good view of VR.

Purchase of Quest 2 Elite Strap with Battery for Australia

Hi, So a month ago I placed an order for a Quest 2 with the Elite Strap with battery, 2 days later my order was cancelled due to the recall. I'm now unable to purchase the Elite Strap, everytime I go to Checkout it says it has been removed. I contact...

Anonymous by Not applicable
  • 0 replies
  • 0 kudos

Oculus store: cart emptied after selecting delivery country

I tried to buy the 128GB version of the Quest 2. Selected Germany as delivery country since I am there on vacation.Cart was emptied after the selection and now it says unavailable whenever i try to add it back, even if i wanted it delivered to my hom...

покупка qwest 2

Подскажите пожалуйста ваши партнёров на amazon, чтобы безопасно купить oculus Quest 2

Black screen fix black screen with 3 dots won't wake

Hello.Lately. When I'm connected to PC via link. And I adjust my headset, even slightly. This really cool known issue happens. The screen goes black. Not dark. It doesn't turn off. It's just a black screen. I hold the power down. No reset or off opti...

Casting to PC

Never had this problem until 2 days ago, trying to cast to casting page of Oculus's website and now I just get "Something Went wrong. Try casting from your headset again message". I have been looking up solutions and so far nothing has worked.

Oculus not responding to customer service

I sent a customer service email to oculus a few days ago about my oculus quest 2 order. they shipped it to a different address than the one I ordered, and and now I don't know where it is, and have not received my order, even though they have my mone...

ROBOTBC by Level 2
  • 1 replies
  • 1 kudos

Synch mode stuck (Ironlights)

I uninstalled the game and worked for a bit, but when I exited and went back to the game later it was stuck in synch mode again and I cannot by pass. I checkes for updates to oculus, none available and I restarted the Oculus, same i...

Jaxon07 by Level 2
  • 0 replies
  • 0 kudos

Email change - oculus support worthless

I have been trying to change my email address for the last week. My old email I can’t access anymore. When I try to change my email it asks me to input a code they send to my old email. So I tried reaching out a few times to support and I don’t get a...