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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 23 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Forgot pattern

I think o forgot my pattern because when i entered my oculus quest 2 i try my pattern that its hard to forgot and It says"Se produjo un error un intenta de nuevo"Or in englishAn error occurred please try againBut then i checked a place i have the pat...

Resolved! Left controller light flickering and not connecting

So earlier today I was playing normally I haven’t hit anything with my left controller , Then it suddenly stops I looked at the controller and the lights keeps flickering and never stops. I tired doing solutions for this but now both of my controller...

Harged twice for a game and I don't know what to do

So i bough onward for my quest 2, then refunded it since it didn't show up in my library because of technical issues, fixed that and my shop worked and everything else now I wanted to install the game but it was removed from my library due to the ref...

Myes404 by Level 2
  • 3 replies
  • 0 kudos

Cancel request to delete account

This is for my daughter’s account not mine struggling to find where to cancel the request to delete her account and am very worried she will lose all her games!

Resolved! Cannot assign additional accounts on my Quest 2

After prompting to assign another account to use the headset, I need to enter the code given into the web address: But it says the page is not available. how are people adding additional accounts to their Quest 2 devices atm?

Background in Occulus Link shaking

When I connect to Oculus Link the background and the menu bar are shaking. I can switch to Monitor 1 desktop and the desktop doesnt shake. I can play any VR game without it shaking as well. This only started a few days ago. I think there was an updat...

I found an error in OculusInteractionSampleRig

Currently, there is a problem that LeftHandVisual and RightHandVisual inside InputOVR of OculusInteractionSampleRig are not displayed properly. When the position of the OculusInteractionSampleRig changes, the handvisual moves farther than the body. I...

Following and followers always offline

I can't see the status of any my friends on the Oculus app (PC), after the (super useful) update.My privacy setting are the following:Privacy profile ONWho can see YOUR FOLLOWERSShow your active status ONShow app you using ON But if I go in a game li...

Cholo- by Level 3
  • 0 replies
  • 0 kudos

Grey Screen Link Software.

Hello again gents so here is an update. It has now been 2 business days and I have not gotten an email from Oculus yet. I have friends wanting to hangout with me and game with me. But sadly "Meta" is not in my opinion not giving me a solution and is ...


But I invite people to a party I can’t invite them to my home just a chat party

Resolved! $30 referral

My grandson sent me a referral for the $30 store credit i excepted then I bought the oculus 2 next day set up I don’t see anyplace that the $30 was given to either of us?

Cant download game after paying

Download medal of honor. Stopped downloading half way through. Paid nearly £30 for this game. I keep trying to reinstall but it won't. I've also deleted some files, games to make room but still won't download. Says installation failed.

Unable to download purchases from Oculus Store

I just got my Oculus Quest delivered today and I was all excited to try it out, but unfortunately I've run into a bit of a problem. I seem to be unable to install any apps or games on the headset as all downloads from the Oculus store simply fail. I'...

dipth by Level 3
  • 27 replies
  • 7 kudos

Reactivating my account

Just recent When trying to find out why my quest decided to not let me use my apps once the new update came I in desperation so stressed-out trying to figure out to get it to work I accidentally deactivated my account and need help reactivating it so...

MariMaw by Level 2
  • 1 replies
  • 0 kudos

Replacement Controller in Germany

Hello, I unfortunately broke my controller and it was my own fault, so warranty won't cover it.I bought my Quest 2 in Austria in my holidays as there aren't any available in Germany.Now I'm in a bit of a unfortunate Situation as I need to purchase a ...

Oculus dekstop app not letting me log in meta account

i'm on windows 10 with a quest 2.Today i tried linking my quest 2 to the pc and it didn't let me log into the app. I reinstalled the app now it gives me the option to log in but when i press to log in with an email it just doesn't work. Can anyone gi...

Horizon Worlds Minimums

What are the recommended Horizon World bandwidth / internet connection speeds? I constantly get "Network Connection Lost" popups. When I joined the "Kingdom of Plants" event the video stream halts. I figure my DSL connection isn't fast enough. Recent...

Free Beat Saber - new oculus

Hello. I just bought a new oculus quest 2. I have read that it comes with a free copy of Beat Saber, but I did not receive one.

Pawoo36 by Level 2
  • 1 replies
  • 0 kudos

I accidentally gifted the wrong person

is there any way for me to get a refund, or at least send the gift to someone else, without them having to decline the gift? I typed the wrong email and idk what to do

Need help

I can't seem to to anything all I get is blackness I have factory reset it and all it keeps doing is the black screen

mistydj by Level 2
  • 2 replies
  • 0 kudos

Resolved! Trying to log into meta but telling me I need a software update

I have come onto my Quest 2 and I now need to sign up to the Meta via my facebook which is fine, I have done all of that and I have also done all of the software updates that I need to do. I come to enter my facebook login and password to use my Ques...


Hi everyone, I have a problem, after updating to version 42 the Air-link mode no longer works. I tried every possible solution read on the forum and not ... I reinstalled the Oculus application on PC several times, I also tried in beta. In any case i...

Leoric3 by Level 2
  • 10 replies
  • 0 kudos