We’re working on fixing a recent issue which is causing Air Link
performance problems for some people. If you’ve noticed any latency
issues or lag with Air Link after updating to v41, you might be
impacted. The team is working on getting a solution i...
Hi everyone, the team is working on an issue now based on some reports
that users are getting logged out of their headset or aren't seeing
their purchased apps. In some of these cases, you might not be able to
log back in. The team is working to get ...
Yesterday the controllers did a firmware update and then the menu screen
started freezing every few seconds. It will work fine for 2-5 seconds
and then freeze for a few seconds. Downloads keep going etc. but both
controllers freeze and the screen fre...
When I’m using the AirLink and I’m on my VR desktop, I will click on the
store and the store doesn't appear. Instead a black bar pops up in my
view about the same shape and size as the Oculus frame and wherever I
look, it moves with me. When I want i...
Today my Quest 2 updated to the new firmware v39 After the update the
screen stays black. The boot sequence always follows the same scheme:
Meta logo appears, the jingle sound can be heard. Then the 3 dots occur,
following another 3 dots. After that ...
The team is currently investigating reports of account issues, including
logouts and missing app libraries. Thanks for your patience while the
team is working to resolve this issue. At this time you do not need to
create new accounts, or take any oth...
So it isn't visually stuttering but the audio is horrendous I have been
able to run beatsaber just fine until today I plug in my headset and the
crackling is so bad I can't play it sometimes crackles sometimes
completely cuts out I have my headset pl...
I saw that there was an oculus update so I updated it. After it was done
I realized that whenever I played beat saber or really any vr game the
game was stuck at 72 hz no matter what I change it to in the oculus
software. I tried reinstalling oculus ...
I have the original, 1st edition, market Oculus Rift. I've had this
issue for a while, but honestly quit playing the oculus because of it
and am only now taking extra steps to see if anyone else has an idea how
to fix it. Long story short, in Beat Sa...
hello, so .. i bought a link cable not to long ago, and it works fine..
i load up the rift thing fine but when i click on any game, it just
kicks me out of it... for example, vrchat, it doesnt kick me out but it
just stays in a quest start up loading...
Hi, I recently purchased my Oculus Quest 2 3 weeks ago. I recently have
been experiencing horrible tracking during some games, most notably Beat
Saber. I have purchased the official Beat Saber game from the Oculus
Store. When I try playing the game, ...
HelloFor last 3 days I’m trying to pay for my oculus quest 2. Every time
payment is rejected. Doesn’t matter if I paid via credit card or paypal.
Support in both banks told me that if order is for more than 250€ shop
have to use „3D Secure” authoriza...
I don’t remember my pin. I have a new phone and phone number. My
Facebook is trying to verifying code to phone number I no longer have
and states they cannot verify off my email. Oculus won’t let me unnerve
them. I only know the email I set up the ac...
Hi, I will be more specific : I can connect my Oculus Quest 2 on my PC
but ONLY via the case USB Hub. I can't use my motherboard usb ports,
even the USB-C one. When I plug my headset to my motherboard USB port
(every ports, I tried them all), the mes...
I purchased a Quest 2 without incident. 2 weeks later, another Quest 2
was billed to my bank account and sent to my house. I refused the
package and sent it back. I have yet to receive my $299us that was
stolen from my account. My kid and I both rely...
I just got the 3m Fasgear cable off of Amazon and I'm having trouble
getting link to work properly.At first I got USB 3 with 1.9Gps of
bandwidth. Now though, after several reboots of both headset and
computer, I can only get USB 2 connectivity. I've ...
So I got my oculus on Amazon today and I unboxed it and turned it on and
it showed the thingy with the controller and code and that stuff you
probably know about it . Anyways I downloaded the oculus app and signed
up but hit close instead of wifi or ...
Guys I need help! When I try to buy a game, a request for a pin comes
up. I diD not setup a pin at any time and I can’t request a pin reset
because Facebook won’t let go of an email account that I no longer can
get to! I tried to delete the oculus ap...
When i try to run a game using steamvr, it tells me that it is "wrong
video card" and runs the beginning of the game on my laptop but just
stays on the loading screen on my headset. I have a ASUS ROG Zephyrus
G14 GA402.I can get the oculus app up fin...
So oculus suport was helpful with my first ticket they got my facebook
info and sent it over to facebook. Facebook actually quickly got my ID
and sent me a link to "fix" the issue. Problem is they got me in to an
account that is not mine. Now they wo...
I want to use the new “mobile25” promo code to buy my very first game,
beat saber. When I apply the code, I get the discount of 25% but when I
press “buy” and sign with my bank it goes back to $29.99. Does anyone
have the same problem or does anyone ...
HiTwo weeks ago my headset suddenly stopped working. When I try to start
it shows the logo O and then goes grey and goes in sleep mode I guess
you can call it. It is 100% battary and I have done factory reset and
alot of other things.I have started a...
Hey guys,I'm using a quest 2 via (original) oculus link-cable (USB-c,
5m) for PCVR.Everything seems to work fine. Connection is there
Virtual-Desktop, SteamVR, everything works fine, but after random time
(no matter if in a game or just on virtual de...
Hi, I had this problem where I would disconnect with the link every 10
or so minutes. I pulled out my link cable from the video card and put it
into the motherboard that salved everything. Somehow the cable isn't
giving enough power or bandwidth via ...
If you are experiencing issues either installing or using the consumer
Rift hardware or software package (1.3 or newer), then please be sure to
provide the following logs when reporting the issue.If your issue is
with the setup installer, either havi...
I have had my quest 1 for almost over a year now, I have been stuck to
using free games and demos. I really want to buy games so that I can
finally enjoy my quest but it always asks for a tax id. I live in Mexico
and am 15, no one has been able to he...
Title is best resume, I receive my Rift S today, all is fine but when i
am in the "home" nothing happen when i press Home button I have no
Environment tab, all is gray with line, (or camera view)i can't
customise the "Home" (I have no home) i can't i...
So, I'm trying to reset my Oculus PIN, but I both forgot the old one,
and I've been locked out of the email I need to find out what it was.
The old email was hacked and I can't get back in it. So I'm
Afternoon everyone! I'm looking to get the official link cable as 3rd
party ones have failed me. However, it looks as though the official link
cable is a USB-C to USB-C? My issue is that I use a USB 3.0 Extention
cable that's powered in order to exte...