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Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 144 replies
  • 15 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

audio crackling

So it isn't visually stuttering but the audio is horrendous I have been able to run beatsaber just fine until today I plug in my headset and the crackling is so bad I can't play it sometimes crackles sometimes completely cuts out I have my headset pl...

Quest 2 stuck at 72hz when using oculus link after 27.1 update

I saw that there was an oculus update so I updated it. After it was done I realized that whenever I played beat saber or really any vr game the game was stuck at 72 hz no matter what I change it to in the oculus software. I tried reinstalling oculus ...

Oculus Rift Audio Refresh Rate issue (Beat Saber)

I have the original, 1st edition, market Oculus Rift. I've had this issue for a while, but honestly quit playing the oculus because of it and am only now taking extra steps to see if anyone else has an idea how to fix it. Long story short, in Beat Sa...

oculus link

je me suis pas capablede telecharger lappliation oculus link pour le quest 2 sur mon ordinateur

Oculus link + PC

hello, so .. i bought a link cable not to long ago, and it works fine.. i load up the rift thing fine but when i click on any game, it just kicks me out of it... for example, vrchat, it doesnt kick me out but it just stays in a quest start up loading...

pubzyd by Level 2
  • 0 replies
  • 0 kudos

Oculus Quest 2 - Issues with controller tracking

Hi, I recently purchased my Oculus Quest 2 3 weeks ago. I recently have been experiencing horrible tracking during some games, most notably Beat Saber. I have purchased the official Beat Saber game from the Oculus Store. When I try playing the game, ...

Saravt by Level 2
  • 0 replies
  • 0 kudos

Problem with payment

HelloFor last 3 days I’m trying to pay for my oculus quest 2. Every time payment is rejected. Doesn’t matter if I paid via credit card or paypal. Support in both banks told me that if order is for more than 250€ shop have to use „3D Secure” authoriza...

HELP!!! Facebook PIN Oculus Account

I don’t remember my pin. I have a new phone and phone number. My Facebook is trying to verifying code to phone number I no longer have and states they cannot verify off my email. Oculus won’t let me unnerve them. I only know the email I set up the ac...

Can't connect my Oculus Quest 2 to my PC

Hi, I will be more specific : I can connect my Oculus Quest 2 on my PC but ONLY via the case USB Hub. I can't use my motherboard usb ports, even the USB-C one. When I plug my headset to my motherboard USB port (every ports, I tried them all), the mes...

How to register headset....

Hi Do you register a headset while online via the headset, or in my account, the system states I have no such device. Suggestions please 樂

Unauthorized Purchase

I purchased a Quest 2 without incident. 2 weeks later, another Quest 2 was billed to my bank account and sent to my house. I refused the package and sent it back. I have yet to receive my $299us that was stolen from my account. My kid and I both rely...

Oculus Link only gives USB 2

I just got the 3m Fasgear cable off of Amazon and I'm having trouble getting link to work properly.At first I got USB 3 with 1.9Gps of bandwidth. Now though, after several reboots of both headset and computer, I can only get USB 2 connectivity. I've ...

AlexiTQ by Level 6
  • 11 replies
  • 1 kudos

Rift S controller problem...

Oculus Rift keeps turning/spinning me in circles when i'm not moving (in vrchat) or trying to move .... idk what cause of this just happened since 2 days ago

Drakeos by Level 4
  • 0 replies
  • 0 kudos

My oculus is stuck on power off screen

So I got my oculus on Amazon today and I unboxed it and turned it on and it showed the thingy with the controller and code and that stuff you probably know about it . Anyways I downloaded the oculus app and signed up but hit close instead of wifi or ...

I don’t know my oculus pin and email is gone

Guys I need help! When I try to buy a game, a request for a pin comes up. I diD not setup a pin at any time and I can’t request a pin reset because Facebook won’t let go of an email account that I no longer can get to! I tried to delete the oculus ap...

My quest 2 says "Wrong Video Card"

When i try to run a game using steamvr, it tells me that it is "wrong video card" and runs the beginning of the game on my laptop but just stays on the loading screen on my headset. I have a ASUS ROG Zephyrus G14 GA402.I can get the oculus app up fin...

Setup w facebook

So oculus suport was helpful with my first ticket they got my facebook info and sent it over to facebook. Facebook actually quickly got my ID and sent me a link to "fix" the issue. Problem is they got me in to an account that is not mine. Now they wo...

Hiaburi by Level 2
  • 0 replies
  • 0 kudos

Promo code don’t work when paying

I want to use the new “mobile25” promo code to buy my very first game, beat saber. When I apply the code, I get the discount of 25% but when I press “buy” and sign with my bank it goes back to $29.99. Does anyone have the same problem or does anyone ...

Oculus Quest 2 dont start

HiTwo weeks ago my headset suddenly stopped working. When I try to start it shows the logo O and then goes grey and goes in sleep mode I guess you can call it. It is 100% battary and I have done factory reset and alot of other things.I have started a...

Frewa by Level 2
  • 0 replies
  • 0 kudos

Link breaks up after random playtime

Hey guys,I'm using a quest 2 via (original) oculus link-cable (USB-c, 5m) for PCVR.Everything seems to work fine. Connection is there Virtual-Desktop, SteamVR, everything works fine, but after random time (no matter if in a game or just on virtual de...

Fix for Oculus Quest 2 Link disconnecting.

Hi, I had this problem where I would disconnect with the link every 10 or so minutes. I pulled out my link cable from the video card and put it into the motherboard that salved everything. Somehow the cable isn't giving enough power or bandwidth via ...

How To Get Logs For Bug Reports for Consumer Rift (1.3+)

If you are experiencing issues either installing or using the consumer Rift hardware or software package (1.3 or newer), then please be sure to provide the following logs when reporting the issue.If your issue is with the setup installer, either havi...

What can I do with no tax id?

I have had my quest 1 for almost over a year now, I have been stuck to using free games and demos. I really want to buy games so that I can finally enjoy my quest but it always asks for a tax id. I live in Mexico and am 15, no one has been able to he...

Extending the Quest 2 Link Cable?

Afternoon everyone! I'm looking to get the official link cable as 3rd party ones have failed me. However, it looks as though the official link cable is a USB-C to USB-C? My issue is that I use a USB 3.0 Extention cable that's powered in order to exte...