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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3539 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Recovering Oculus account

I have had an Oculus CV1 and then the full rift, but that was sometime ago. I now have the quest 3 and am trying to recover the content that I bought for the Rift but cannot seem to login to my Oculus account, it tells me that the email is not recogn...

Resolved! Meta Quest Link not working

Hello,I used to be able to play on my VR with a link cable perfectly fine, but I recently got a new computer, and it doesn't work. I checked the requirements and my PC meets them without question, but whenever I try to connect the headset, my compute...

Jxrtle by Honored Guest
  • 342 Views
  • 6 replies
  • 1 kudos

Quest 3 can't cast to specific PC

I have set up a router in the room I play in, both my PC and quest 3 are connected to it's 5ghz wifi signal, but no matter how many times I try to cast through https://oculus.com/cast/ I just can't get it to work and get the same 'Something went wron...

Zaboolean by Honored Guest
  • 1401 Views
  • 12 replies
  • 0 kudos

Resolved! Oculus app stuck on “pairing your quest 2” screen

Title really says it all. My oculus is stuck on the paring your quest screen. My phone says it’s connected but the app is stuck. I have already tried deleting and reinstalling the app and turning on and off Bluetooth so I don’t know what to do.

Can’t log in with my Instagram on Meta Oculus

While creating my Oculus Meta account, it failed to sign up through my Instagram and I ended up creating it with Email but whenever I try to connect it to my Instagram it gives me the same error ‘Can’t use this account’. Any idea what the reason woul...

Jubax by Honored Guest
  • 62 Views
  • 0 replies
  • 0 kudos

Does anyone work at meta support?

I have sent support tickets, pm’s and used every single mode of support to try to get in touch with meta. But from my own experience and as far as i Can see online, they’re off the grid?Cant believe i bought 3 vr headsets for The support to be This h...

Audio Lagging

Hello,I am a new owner of Meta Quest 3. Already at the beginning I encountered a problem with audio (lag/crackling audio). When I try to play the game Beat Saber by running it via Oculus Link (USB cable), the sound crackles, stutters and the game is ...

mativv by Honored Guest
  • 81 Views
  • 0 replies
  • 0 kudos

Resolved! How long to reset private message limit to support

Hello,anyone know if this “you have reached your limit of replies for now” reset is hours? days? Or weeks? We are working on fixing my grandson VR account and I cant reply. My grandson received and email yesterday morning stating the restrictions had...

Haritorax

I get this is probably a stupid question based off the knowledge I have on hardware and such but is there any way you could connect your haritorax to your pc with a cable? I get that it most likely won't fix the drift but it's really a serious questi...

bahadur9 by Honored Guest
  • 89 Views
  • 0 replies
  • 0 kudos

3D Thumbnails on the Quest TV App - What Format?

Hi All - does anybody know what format you need your thumbnail in for it to be 3D on the Quest TV app? I'm not publishing my videos, they are just onboard. I'm dropping thumbnails in the Movies/thumbnail folder on the Quest. If you know, or could poi...

Quest +- issue with getting $25 credit

Hey so I bought my annual subscription 16 march this year and I started one month free but do I still get the free 25$ credit even if the cash has not been withdrawn.it said the 25$ would expire march 31

Masterhp by Honored Guest
  • 100 Views
  • 0 replies
  • 0 kudos

Rec room hand tracking

Whenever I open rec room I'm stuck on the login screen as my hands just stop working and sit down on the ground with no tracking.

Pass through issues quest 3

I have an issue with the pass-through and SteamVR. I can enable the pass-through and configure the chromakey settings. I then start the virtual desktop and the passthrough then shows the room environment. It looks like the desktop is layered over the...

Need some help with finger tracking on quest pro setup.

So I just ordered a Quest Pro, because the idea of having face tracking, eye tracking and the ability for people to see when I am looking at them, and talking to them totally appealed to me in games like vrchat, which will be my main use for it, so I...

josefha8 by Honored Guest
  • 102 Views
  • 0 replies
  • 0 kudos

steamvr really laggy

rtx 4060 ti 16gb16gb ramRyzen 7 very bad performance with steamvralso it says my system doesn't meet requirements with the updated minimum requirements

Quest 2 - Can't boot past spinning Meta logo

Our oculus 2 has been stuck on the spinning Meta symbol , tried the hard reset and it goes through, yet meta symbol is still comes back after rest stuck spinning and beeping again. Where should I go from here?

NEW PLAYER CAN'T MAKE PURCHASES FRO

This is what I get when I try to make a purchase from the game store. I have only had my meta quest 3 for a week now. My issue is how do you all know what is normal vs. unusual in just a week out of me. When a New Player is going to inevitably buy a ...

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PIN reset email

I need to reset my PIN since I forgot it, but I haven't gotten the email that it says it sent when I click "forgot PIN"

Violations of Australian Consumer Law

Hi all, I'm here to relate my recent experience with Meta Store Support and to seek advice or an alternative avenue for resolution before taking the matter further. I recently contacted Meta Store Support concerning an unused, factory-condition Quest...

Shlozza by Explorer
  • 819 Views
  • 9 replies
  • 0 kudos

Cant buy stuff on my meta quest 2. (on a different account)

I am unsure of why this is happening,i cant pair it either,it dosent send,i tried to remove a account from there,it just spun and nothing happend,i cant buy stuff without it saying "yOu nEeD tO iNsTaLl ThIs ApP tO bUy It",and this isnt on the jordyni...

Jordynivy by Honored Guest
  • 103 Views
  • 2 replies
  • 0 kudos

Meta quest 2

My headset is not connected and when I go on the app to try the headset settings is not lit up for me to go on its driving me nuts all I'm getting on the headset is the loading screen I got it second hand from cex worked perfectly fine when I got it ...

New controller not pairing

So I got a new controller but will not pair. My meta quest 2 is on thr screen where you have to connect the two controllers when you first get it. I also have the oculus app but whenever i click anything it says i need the headset to be on and nearby...

Resolved! V62 update “Reset to apply” bug

So, I just decided to play some VR after weeks without using it, but when i decided to join Onward, it didn’t allow me to connect my voice, seemed weird so i checked and everything was alright, then i when into contractors and the same thing, so i wa...

Maxcln10 by Honored Guest
  • 131 Views
  • 3 replies
  • 0 kudos

Resolved! Cant download things in applab

A couple days ago I was trying to download Roblox but when I did, it said purchased so when I look at the app library its not there and now I cant download anything on app lab. I've tried the meta ap but it also doesn't work, i cant uninstall it and ...

Invalid email and can’t reset PIN

Hi - my son set up his Oculus Quest 2 but inadvertently used my old and inaccessible email address. He now needs a PIN to purchase games but I can’t get him a new PIN (using the Forgotten PIN link) as it send a rest link to my old email. Any help wou...

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