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Resolved! Emerging Issue - Population: One not available in Oculus Store

I am trying to install Pop:One in my son’s headset but for some reason the app does not show up in the Oculus Store. What’s strange is that if I log onto his headset I am able to download and install the game just fine. Does anyone know why this happ...

Known Issue - Air Link Connections Lag or Low FPS

We’re working on fixing a recent issue which is causing Air Link performance problems for some people. If you’ve noticed any latency issues or lag with Air Link after updating to v41, you might be impacted. The team is working on getting a solution i...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Known Issue - Black bar when accessing store (Link/Air Link)

When I’m using the AirLink and I’m on my VR desktop, I will click on the store and the store doesn't appear. Instead a black bar pops up in my view about the same shape and size as the Oculus frame and wherever I look, it moves with me. When I want i...

TSKGPage by Level 3
  • 50 replies
  • 1 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 144 replies
  • 15 kudos

Resolved! Resolved Outage - Account Issues - Logged Out, Library Missing

The team is currently investigating reports of account issues, including logouts and missing app libraries. Thanks for your patience while the team is working to resolve this issue. At this time you do not need to create new accounts, or take any oth...

AuthModule returned invalid device scoped access token

Hello there, i just can't find any bugfix for the issue I can't see my profile picture at navigation panel, if I try to open any paid game it crashes and if i try to interact with the store products it returns "Authmodule returned invalid device scop...

My oculus won’t let me sign into my account.

My oculus won’t let me sign into my oculus or Facebook account on it. It still has my games on it but it puts me back in the menus when it’s loading. If some can help me please do.

Aj7335 by Level 2
  • 0 replies
  • 0 kudos

Headset not connecting to App anymore

Purchased an Oculus Quest 2 for my son on July 2, 2022. Paired it easily through the app on my phone and my son has been playing games without issue. Until the other morning, he put the head set on and it came to a screen that said Unlock Account whe...

Why is my quest 2 dying faster then it used to

So I've had my quest 2 for about a year'ish now. and for the first 2-3 months it would last a good 2-3 hours before it died but for the past few months now I can barely get an hour's playtime even when i start at 100%. Me and my friend have tested th...

My right controller

So one day I decide to take the black round part to fix my stick drift and now it was working until very next week it stopped working I already tried to put new battery in and I can repair them to my headset because my brothers phone is connected to ...


I recieved a successful refund for Wands Alliances but never actually got the money back on my card. Any help?

how to Return a oculus rift store game

i got blade and sorcery but can barely play it more than like 20 to 30 minutes if that before i get too sick playing. its not worth it for me to feel this way with the game but i cant seem to find how i return oculus rift store games.


Since I'm not the only one complaining about the out-of-stock controllers, I'm going to open this topic. After buying a QUEST 1 on amazon about 14 months ago, I find it scandalous to have to put this one in the trash because I can't find a replacemen...

Resolved! $30 referral

My grandson sent me a referral for the $30 store credit i excepted then I bought the oculus 2 next day set up I don’t see anyplace that the $30 was given to either of us?

Resolved! Unable to unlock my Oculus 2 with the pattern

HiI have an Oculus 2 which I have not used in some time and it now requires the pattern to unlock.I don't recall setting up the pattern and as such don't recall the pattern I used.The challenge I have is the android phone app also is requesting the p...

EliteBoxer Game

Hello, I let my daughter download EliteBoxer to allow her to try the game for the week free trial. Before the trial ended, she uninstalled the game on her headset. I did not realise where the in subscription button was in the Oculus app and £134.84 w...

Saved video syncing not an option?

We are supposed to be able to synce any video we save to the oculus mobile app. But in files, there is no option to sync videos. It’s supposed to be under recents, I’ve checked and nothing is there. I’m able to export them to google drive, but it’s a...

Headset Sync/Link

My friend gave me his oculus quest 1 a few weeks ago but I still can’t link my app with the headset, I feel like I’ve tried everything but nothing seems to work and I’m not sure what to do.

DanPanz by Level 2
  • 3 replies
  • 0 kudos

Forgot pin

When I set up my pin, I accidentally put in the device code I was given. I need to reset the pin. I have requested a reset email multiple times and have not received any reply. My email is listed properly on the account. What can I do?

drock46 by Level 2
  • 1 replies
  • 0 kudos

Resolved! Known Issue - Black screen after v39 update

Today my Quest 2 updated to the new firmware v39 After the update the screen stays black. The boot sequence always follows the same scheme: Meta logo appears, the jingle sound can be heard. Then the 3 dots occur, following another 3 dots. After that ...

Asgarond by Level 4
  • 144 replies
  • 15 kudos

Resolved! Referral code

I was sent a link for a referral. I tried to redeem but having to use Facebook, the website, and the app was quite confusing. Now it says I am unable to use the referral code because it says the Quest 2 has already been activated. It doesn't seem fai...

Cannot download horizon worlds

  So not long ago I got an oculus and I heard how good horizon worlds is so I tried to download it but it wouldn’t let me. When my brother got and oculus I checked and he can download horizon worlds. We both live in the same county in England so idk ...

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Can’t Activate Developer Mode

I’m having trouble activating developer mode from my phone. I have created an organization, and successfully connect to my device, but when using my phone, and trying to click the developer switch, it says “We’re having problems loading this. Please ...

ExXxact by Level 2
  • 2 replies
  • 0 kudos

Pairing a secondsry oculus account to phone

Hi I made a second account on oculus and it wont pair to my phone we have different accounts in my family so I would like to know how to pair the second account please let me know!

Anonymous by Not applicable
  • 2 replies
  • 0 kudos


I just bought my new oculus and I have my internet connected and my account paired. However, I do not see my menu on the oculus and my games will not launch. Does anybody now how to fix this?

Cant install oculus adb drivers

Im on windows 11 and whenever i right-click to install, it says open but there is no install? i cant figure out how to fix it please help.

Controllers lost after quest 2 hibernation

Hi I hope someone can help here.Mid game and you need to stop for something, taking quest2 off and min or so it goes to sleep/hibernation.Put it back on and quest2 wakes up with the option to continue or change account etc, however there are no contr...

HEVC H.265 option?

Any word about HEVC support for Link/AirLink on the Quest 2 coming? Well known fact AMD gpus have horrible h264 encoding and their HEVC encoding is actually spectacular. New cards from Nvidia and AMD can handle it just fine and so can the Q2 ( ReLive...

no link app glasses

bought some Oculus Meta Quest 2 and I'm trying to configure them, but the APP (ios) won't let me pass the step of activating with a facebook account, it hangs there. I've been trying for 48 hours in all possible places and I can't continue. Could you...

Microsoft Flight Simulator with WIn11 fails to work.

Hi all,This issue has been posted on the msfs2002 (FS), and Oculus forums recently.When in VR mode the display (inside the O2), becomes glitchy, broken and the mouse (inside the O2), becomes unresponsive and sometimes msfs2020 locks up.Seems to be a ...

Aluminum foil fix for Oculus Controller that will not turn on

Hi all, As some of you already know, sometimes a controller will just up and die and not turn back on when replacing batteries. In my case, it was the right hand controller for my Quest 2. It died while watching some videos. Thinking it was the batte...

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