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Cannot add payment method

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 55 replies
  • 9 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Referral Code

I bought an oculus quest 2 and had the referral code sent to me. Followed the link and set everything up and neither of us got the $30. Sent a message to admin on here 2 weeks ago with no response. Who else can I contact about the referral?

Dresda by Level 2
  • 1 replies
  • 1 kudos


My friend is having a problem wich prevents her from adding new friends, inviting friends into groups, other people adding her, friends cant text her, she cant invite people (and she cant be invited) in games that require a oculus invite like echo et...

Workrooms Disconnect but I can see standard guests

Hi Guys,I have a strange issue. When I'm inside a room with my collegues it happens that my avatar is "Disconnected" and he sleeps... but on the same time I can see my collegues on computer connection and my other collegues with Quests2 can hear me b...

Oculus link not working with 6500 XT

So I was excited to get my brand new 6500 XT today which says its compatible with radeon VR ready premium as well as oculus devices including link however that was not my case, I was excited to use my (brand new bought specifically for this purpose) ...

Gather Logs Error

When I hit go and it finished I got a reall long error it was a "Error uploading bug report" and said a ton of other stuff is there a way to fix this. let me know if you need to see the error log.

Help! Link crashing every 10 -15 minutes!

Spoiler (Highlight to read) This problem has only recently started happening to me, I will boot up a game and play it for about 15 minutes and coincidentally whenever I'm about to accomplish something Link will freeze and I will see a still image of ...


I just received my meta quest 2 , two days everythinq is fine except one thinqs, it run for about an hour after a full charge, and then , i got 15% of the battery, i thinks it is not normal, what can i do?

Prepaid Visa not working

I’m trying to add a payment method to my account using a store bought non-reloadable visa gift card, but everytime I try to add it, it says “Unable to add payment method” is there any way to fix this?

Low Oculus link framerate

For some reason, when i use Oculus link (USB C cable) to my PC the framerate of my headset (Quest 2) drop to around 5 fps, i've tried launching Boneworks on steamVR, the game in my PC ran perfeclty at max graphics, but the headset had the same 5 fps,...

Error when trying to make multiple accounts Quest 2

I am trying to add 2 more users to my oculus and when I go to do it and press the add accounts button it comes up with the Meta code and when I put it in it says error, try again. I have already linked the headsets with new Meta account. I have 3 hea...

Sync media to phone

im having trouble syncing my Oculus quest 2 media to my phone, the cloud icon isnt. in the files app and the three dots are grayed out. Can someone please help me . by Level 2
  • 5 replies
  • 1 kudos

Changing username

When I go to, log in, and click on profile there is nothing there to change my username. It is literally blank. How do I change my username?

Purchased not playable on PC

HI there, I just purchased the following game as it was marked as Cross Buy: However, I just went to play it on My Oculus Rift CV1 but the game doesn't appear in my PC Oculus library, even tho...


Beat saber

Hi have not long had a oculus quest 2 I won in a competition and have not received or noticed the free beat saber can you help please

Sending links through messenger

Hello! I recently tried to contact meta (oculus quest) support with a single question. However, I cannot seem to find the tickets or support threads anywhere and the website is deceptively shallow in terms of finding what you're looking for. Anyway, ...

jandev by Level 3
  • 4 replies
  • 0 kudos


It was stated that with the meta account I would no longer need Facebook for access. I deleted my Facebook account it States I have 30 days to change my mind or I will no longer be able to use my oculus and I will lose all my apps? Do I still have to...

Nomad vr

I pay the game … but i cant start because i cant see the map  what can i do ?

mcBR0NX by Level 2
  • 2 replies
  • 0 kudos

Referral code mistake

Hello, my friend had bought an Oculus Quest 2 last week, and it encouraged me to buy one. We decided to use the referral code to get the 30€, but we misunderstood how it works: I bought and started my Oculus Quest 2 and THEN I clicked on the link. So...

KDTM by Level 2
  • 1 replies
  • 0 kudos

Resolved! Beat Saber Issue

Hello,I recently bought a Quest 2, but i didnt get Beat Saber or a Code to redeem it, although I purchased the device in August (2022). What can I do to get it?

Can not add a Payment Method

I can not add a payment method via app on cell phone, via laptop though facebook, or via the oculus itself. I've tried multiple cards. I Have no idea how to fix this.

Dacaj by Level 2
  • 2 replies
  • 0 kudos

quest 2 marge accounts

hi all. ran into a meta account problem. I had a Facebook account and meta asked me to create a meta account, I created it and all purchased games disappeared from the account

Oculus Quest 2 in South Africa

Hi just wondering why you can't export to South Africa? Retail price on your website for the 256GB version is$399. We have an exchange rate of R0.070 to the USD (sigh) and our largest online retailer ( is charging us $838 for the same th...

How the f*ck disable or uninstall Oculus move?

Suddenly in my app list, there is an app that popped up and started downloading itself without my ask, called Oculus Move. The problem is that there's no way to uninstall or stop downloading it, there's an only option that opens the store and sees wh...