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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3263 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Factory reset problem

For some reason when it says “SocialPlatform Not Responding” I always try to factory reset but it won’t let me factory reset. As soon as my oculus restarts on its own, I hold the power button and the volume to pull up the screen for factory reset but...

Sleepy.s by Honored Guest
  • 238 Views
  • 2 replies
  • 0 kudos

Resolved! wifi6E + airlink+quest3

I have quest2 and 3.Quest3 can be connected with Wifi6Ebut when I connect PC with Airlink(Wifi6E), Connection is lost immediately.( Wireless stay connected)When I connect Wifi5G, Airlink is stable.Is there any possibility of problem?

Sei22222 by Honored Guest
  • 434 Views
  • 3 replies
  • 0 kudos

Oculous over heated

I was charging my oculous and some how the cable melted into it and seems to have damaged the charging port how can I get this fixed?

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Quest 2 stuck in Guardian/Device Setup complete cycle

I downloaded updates, paired the device and chosen the stationary Guardian setting. I don't get a Menu to proceed. I'm forced to Power off to gain control, only to confirm the Guardian stationary mode, then the Device Setup Complete

OcigoLen by Honored Guest
  • 12288 Views
  • 15 replies
  • 1 kudos

cant use gift card

I recently purchased a $50 meta quest gift card off of amazon and was able to successfuly put in into my account on the app which it now says that i have $50 in credit but whenever i try to by something on the quest there's no option to let me buy it...

HydroxVR by Honored Guest
  • 273 Views
  • 2 replies
  • 0 kudos

Heii people

Im have one Problem. Why when im have 5000 People to Frieds my follow are stoping. And only ți Friedrich request come the People but the nummer follow to Page come bot up.

Oculus stopped working after recent update

after the most recent update, my oculus would turn on but sit on the oculus logo and not load in. I’ve searched around and learned that it could be the core memory must be corrupted and I don’t know what to do. I already tried factory resetting and s...

Ryno14 by Honored Guest
  • 313 Views
  • 5 replies
  • 0 kudos

Gorilla Tag - Crystal Caverns Pack

Hi, I purchased the Crystal Caverns Pack last night for my son on the Meta app on my phone and the transaction has gone through. He says he can't see it when playing the game. Please can someone tell me how and where he can see this when he puts the ...

Quest 3 play area definition

Scanning the room works wonderfully, but I have a problem with the "Add Furniture" U/I. As soon as I select "Add Furniture" a cancel pop-up appears in the middle of my field of view, making it extremely difficult to draw the desired boxes ... and dis...

Resolved! Cannot pair Quest 2 to PC with NVIDIA RTX A40000 via Quest Link

We have a classroom full of dell computers and we can't get the Quest 2 to connect to any of these computers. We get the message that it doesn't meet minimum specs. Everything works on an older computer with a different graphics card. I have updated ...

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Meta Quest for Business

The connect event introduced Meta Quest for Business as a platform going live in October. Is there any pricing associated with this service? I know my company would be interested but I need to be able to proved pricing when presenting it to them.

Resolved! Beat saber bought in Oculus App on PC not appearing on my quest

Hey! I recently bought a Oculus Quest 3  it finally arrived and because I couldn't wait I already bought Beat Saber on my PC. I can play it fine via AirLink, but I have an issue because when I don't connect the headset to the PC I can't find it in m...

pyrmon by Honored Guest
  • 537 Views
  • 1 replies
  • 0 kudos

Resolved! Quest 3 Light?

Does the quest 3 need lights to work. I know the quest 2 does, but the quest 3 has that big IR sensor, and I’m wondering if that replaces the need for lights. Sorry for the dumb question (*_*)

Resolved! Payment

I would like to buy a game from the quest shop but my parents dont want to connect a credit card. Can we somehow pay without having to connect it?

nanukvr by Honored Guest
  • 646 Views
  • 2 replies
  • 0 kudos

Quest 2 File Transfer

Just today, after many years of successful operation, my Win 11 PC does not see my Quest 2. Working fine the day before yesterday.I use this mainly to transfer self-generated 180vr video files.I hear the customary USB beeps, but I no longer get a mes...

Oculus access

I made a Facebook account in dec for my son who was almost 15 yrs and then Facebook deactivated his account because they said he might be under 13 so I can’t get into the Facebook because I can’t find the account to upload his birth certificate. I ha...

Resolved! Help!

I cannot connect my oculus account to my oculus program for on my pc. It keeps saying wrong email or password but i’ve triple checked.

AquaCS by Honored Guest
  • 212 Views
  • 1 replies
  • 0 kudos

Can‘t Log in into the Oculus PC App

I recently bought a Meta Quest 2 headset and created an account. I can log in to the Oculus app on my phone, but every time I try to do it on my PC, it says the password is incorrect.

EC0104 by Honored Guest
  • 219 Views
  • 2 replies
  • 0 kudos

Refunding Medal of Honor

I want to refund Medal of Honor at this point, was not worth the amount of money and now I cannot even install it onto my oculus 2 since it is grown to big with updates now. With absolutely everything deleted from my oculus I'm still short 10g. Not e...

BenOthic by Honored Guest
  • 170 Views
  • 2 replies
  • 0 kudos

Parent-Managed Account Cannot Access Purchased Games

I opened a brand new Meta Quest 2 today and I created a parent-managed account for my 11 year old. I set up his account using his email address in an app on his phone, and that account was linked to the headset. And I created my own Meta account usin...

runlucyb by Honored Guest
  • 415 Views
  • 2 replies
  • 0 kudos

Can't connect through airlink

As the title says, I can't connect through airlink. I don't know if it's more of a computer problem or a networking problem. Because when I try to cast through the oculus casting (https://www.oculus.com/casting/) I can connect just fine.Is there a wa...

Gugator by Honored Guest
  • 263 Views
  • 5 replies
  • 0 kudos

App sharing help

Ok my friend and me share games via app sharing he has pcvr using a quest 2 but when he plays stand-alone he using my accounts app sharing on his headset to play standalone so he broke the headset and the display doesn’t work and we can’t turn off my...

2FA

I have an oculus account that has 2fa but I have a new phone number . I cannot get into my headset . I have sent numerous emails to oculus support , over three weeks now and no response. My Facebook account has the new number and cannot get in with t...

Supra4U by Explorer
  • 3219 Views
  • 28 replies
  • 0 kudos

2FA issues

I’m on a alt acc rn I have a really big problem so i setup/created 2fa on my main account and it was all set up on my phone but I recently had to get a new phone due to water damage and now I no longer able to use 2fa so I'm currently locked out of m...

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