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Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2747 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Desktop app states my PC doesn't meet requirements

I'm not sure why the program keeps telling me my system doesn't meet the minimum specs. Even before I got a headset I checked the compatibility of my system and it was more then well off for the recommended settings. I appreciate any input!

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Lost Referral Credits in Meta Quest App: Seeking Resolution

I'm dismayed to report an issue with the Meta Quest app, where $155 of my shopping credits seem to have disappeared. Here's what happened:I had accumulated $90 in referral credits for device purchases (30*3) and $55 in referral credits for app purcha...

Resolved! Meta Quest Pro WiFi setup fail

We've purchased a bunch of new Meta Quest Pros for our university XR lab. We cannot connect them to the university's WiFi network at all -- cannot get through the initial device setup. In the WiFi settings, the Quest Pro does not seem to retain the C...

twhall by Expert Protege
  • 7572 Views
  • 37 replies
  • 5 kudos

Boundry broken

No matter what i do i cant seem to fix it so what happens is i set a boundry but after a few seconds it just says your boundry could not save any help? im on quest 2

JeffVR22 by Honored Guest
  • 79 Views
  • 0 replies
  • 0 kudos

Quest 2 Link - 3 dots, black screen, works for 3 seconds

A few days ago my quest 2 stopped working with quest link. Nothing was changed, and it had been working for weeks without issue.The issue is as follows:When I launch quest link, I get 3 white dots. Sometimes this lasts indefinitely, sometimes it reso...

Resolved! 🛑 Haptics are BROKEN for Quest 3 [🪲MAJOR BUG!]🛑

Chatted with the Synth Rider Devs, and they told me Meta has told them that haptics are currently broken for the Quest 3. There is an issue where if the controllers get hit together, they disable the haptics. So basically, when the controllers are vi...

Resolved! Stuck in Scheduled Break

My son turned off the wifi while playing then the device went into a scheduled break. It now continuously says the device is on a scheduled break until Wednesday at 11am. I am unable to turn on wifi or turn off scheduled breaks. Any ideas?

Nodoo1975 by Honored Guest
  • 312 Views
  • 4 replies
  • 0 kudos

Video choppiness and pixelation while casting Meta Quest 2

Greetings fellow Questers, I've been trying to cast, for the sake of livestreaming, my Meta Quest 2 video. Between the home hub screen and Stranger Things VR, frames keeps freezing choppily and video pixelation occurs more or less often when casting ...

JBJblaze by Honored Guest
  • 142 Views
  • 3 replies
  • 0 kudos

PC does not meet minimum VR requirements

Hi, I have a pretty nice PC: Intel 9600K, NVIDIA 4070, 4TB M2.2280 solid state drive, 64 GB DRAM4, several USB 3.0 ports Windows 11 etc. Yet the Meta PC app keeps complaining that my PC does not meet the minim requirements? Why is that and how can I ...

robsorin by Honored Guest
  • 332 Views
  • 10 replies
  • 0 kudos

Lag

my games are extremely laggy and i know its not wifi because i did a speed test where i play and everything was perfect

Lockzvr by Honored Guest
  • 178 Views
  • 2 replies
  • 0 kudos

Gorilla Tag isn’t actually working.

So when i enter Gorilla Tag, the chalkboard says that it failed to authenticate my Oculus account. No one is in the lobby, and I can’t do anything. The chalkboard is red and says it failed to authenticate my account. Please help me.

xav_01 by Honored Guest
  • 25862 Views
  • 39 replies
  • 3 kudos

Resolved! Question about humble bundle and meta quest 3

I have a question if anyone can help. I was wondering if it's possible to redeem humble bundle codes for Oculus games to work on Meta Quest 3. I see the same icon on humble bundle as the meta app. Do these work?

Resolved! Quest audio sync major problem

As some of you may know, the quest 2 and quest 1 have a very annoying little bug that has been around ever since the quest one released and still exists today. This Is known as the audio sync glitch. It occurs when recording and makes it so the actua...

Resolved! Meta Quest 3 not working and only blowing wind

Hello guys.Today I got a surprise from my Meta Quest 3. After I woke up I heard some noise. It turned out it is coming from headset. I cannot turn on the headset and the noise is coming maybe from fan(??) coz when I put my hand on headset I feel smal...

dzak90 by Honored Guest
  • 5450 Views
  • 18 replies
  • 0 kudos

Oculus rift AND rift s with laptop problem

Part 1: initial problemI bought new laptop Acer Nitro AN517-41 and tried to connect Oculus rift to it. I've got a "black screen" problem and starnge sound of "ticking". I asked Oculus support to help me and threre was only one solution, to turn "off"...

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drKosh by Honored Guest
  • 508 Views
  • 5 replies
  • 0 kudos

Meta quest 3 Locked

Hi team, my meta quest 3 is blocked.I can’t do anything. When I turn on the viewer nothing happen. I just can put my PIN only with my hand (not with the controller) and then it freezes.I’ve tried to turn off and restart but the problem remain. I was ...

Pigo.95 by Honored Guest
  • 117 Views
  • 2 replies
  • 0 kudos

Unable to add account to quest 2

When I try to add a secondary account to my quest 2 I get an error "no Wi-Fi connection" this is while Wi-Fi is connected and working great on all apps and games.After successfully connecting to connect other working Wi-Fi connections like sharing my...

tirano by Honored Guest
  • 104 Views
  • 2 replies
  • 0 kudos

Resolved! Need help with settings

click Global Settings, change the "Logging Levels" to "Info" ↑ I don't know what to do. Please tell me how to do it. quest 2 in use.

tent20 by Explorer
  • 220 Views
  • 7 replies
  • 0 kudos

Headset

Got headsets from Amazon for Christmas gift. it is not allowing movement in game just allowing arms.it has gotten stuck in games and not responded to be able to go to menuWon’t also us to cast anymore. Says headset is not connected

JarBat by Honored Guest
  • 76 Views
  • 2 replies
  • 0 kudos

IPD stuck in the 62-64mm range Quest3

Anyone has a problem of the IPD slider stuck in a smaller range, than used to on a Quest3? One of my Quest3 devices won`t go above 64mm and won`t go below 62mm, so I guess somehow it became the full range of the slider. I have an IPD of 65.2mm. Any i...

Akhriman by Honored Guest
  • 120 Views
  • 3 replies
  • 0 kudos
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