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paypal not working

So i had to remove my payment methods due to being unable to purchase bonelab, now heres a major problem, its not letting meadd a paypal account but its letting me add my credit card info?


Resolved! Teen cannot ask for permission for game

My son is trying to reqeust access to Pavlov Shack. When he finds the game on his app there is no option for him to request for parental permission.I am linked to his account and I have notifications on.What do we need to do?Cheers

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 40 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Lost Public Test Channel after Factory Reset

My headset is currently on v44 as I have been in the Public Test Channel since I first received my Quest 2. I'm also a developer.I had to factory reset my headset and now I've lost access to the Public Test Channel, and the enrollment is showing as f...

Quest 2 Link stuttering v41/v42

Hello,I got my Quest 2 last week. After playing some demos on the headset itself, I was looking forward to play the VR games I purchased on Steam. I connected the Quest 2 with my msi gaming laptop and started Link. A few seconds after oculus home loa...

Final by Level 3
  • 9 replies
  • 0 kudos

Pls help

Yesterday i buyed oculus quest 2 and i can't do anything i can't pair oculus with phone i can't pair controllers and thats my screen 


lost my sons account please help

we bought the occulous quest from the website only a few months ago then we have spent so much on games using his birthday money and since this stupid update he cant log inand is driving me crazy starting to think we should sell it and by the vive co...

Will not generate new device code

I updated to my new Meta account now when I launch Oculus, it tells me to enter the new device code to activate it however when you click generate new device code you get a message that says an error occurred please try again. But it will never creat...

After merging Meta account, confirmation process is broken

I just merged my Meta account and need to log back into my oculus app on my pc. Every time I open it, it says, “To confirm your Facebook login, please switch to your default web browser now. The confirmation process may take a few seconds to complete...

SoulFI by Level 2
  • 5 replies
  • 0 kudos

Horizon worlds

Bonjour j'essayer de télécharger horizon worlds sur mon casque mais ça ne marche pas je clique sur télécharger ça ne fait rien du tout et quand je télécharger horizon venus ça marche mais quand je lance le jeux il me dise télécharger horizon worlds m...

Unable to redeem free Beat Saber

I just bought a meta quest 2 and am unable to find Beat Saber for free..When I search for it, it shows as I need to purchase it full price

Avalyon by Level 2
  • 1 replies
  • 0 kudos

In game mode

Hi when I play my caricature keeps crouching on won’t stop moving around any ideas on what’s wrong

Post Meta merge - Unable to load profile.

Hi folks, my app updated over the weekend and I was forced to do the account merge - since then I can't see my Profile when I click on it in the Meta Quest 2. Apps and air link seem to work fine and the merge *seems* to have worked but I just get an ...

Oculus pin issues

I bought the Oculus quest two for my son yesterday. We spent all evening trying to buy a game and figure out what our pin is. Unfortunately the email associated with the Facebook account connected to the oculus account is unable to be accessed anymor...

Horizon worlds won’t download

Can you download horizon worlds yet in the U.S. cause when i go to the store to download it the only option is to wishlist it. I thought it was out for everyone but i guess not. Please help.

I cant turn off anti aliasing

I turned on Anti aliasing Just to test to see if my computer could handle it and it made all the games choppy and lag and i can't turn anti aliasing off any help would be great.

Left controller not pairing

Hello, I have oculus quest 2 for 2 years and never had a problem, but now, my left controller can't pair.I have tried to unpair and pair again, from the Oculus app, but every time says that needs to do a firmware update, I wait and the update finish ...

Unable to use confirmation website

I just made a new Meta account and on the desktop app it says "To confirm your Facebook login, please switch to your default browser now. The confirmation process may take a few seconds to complete." and opens a new tab in my browser. The issue is th...

Kazomix by Level 2
  • 1 replies
  • 0 kudos

Can't change DOB

When I go to change my DOB in the settings of my meta account when I press save it says "You aren't able to create an account based on the information that you provided." Is this a bug or something?

How do I redeem free Beat Saber?

I just bought a meta quest 2 and am unable to find Beat Saber for free..When I search for it, it shows as I need to purchase it full price

Avalyon by Level 2
  • 1 replies
  • 0 kudos

Oculus Rift S sensors can't track hedset

Spoiler (Highlight to read)Stuck on three dots and sensors can't track headset.I've also found that oculus has not accessed my camera for a few months and don't know whyStuck on three dots and sensors can't track headset.I've also found that oculus h...

Screenshot 2022-08-08 190659.jpg

Left controller keeps disconnecting and reconnecting

hello,ive been playing gorilla tag and my left controller just randomly disconnects and reconnects and my battery on my left controller is at 80% so i really dont know what to do i tried replacing the battery and its the exact same problem.

Resolved! my left controller

My left controller always disconnects if i move it too fast. it makes it hard to play games like gorilla tag or creed rise to glory. no matter how many time i change the batterys the problem keeps happening. any ways to fix it?

My account won’t load

my account won’t load on my quest 2 and I tried everything and won’t even work. I had spent more than $200 on games and can’t even use my quest account


Yesterday when I turned on my oculus quest 2, it started making this buzzing sound. I just played on it an hour ago and yet again it started making the same sound when I powered it on, and continued to while I played for 45 minutes. I have never ran ...