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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 18 replies
  • 7 kudos

Resolved! Facebook Account banned

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Black screen in Quest Link remote desktop

Hi Guys, When I connect my Oculus Quest 2 with my laptop and try to launch the remote desktop, a black screen appears.I can control the mouse cursor with the controllers, but no image is showing. I already tried some solutions I found on the internet...

Update of iOS App so i can update my Quest 2

When is this fix for Meta Accounts and the factory reset updating loop problem finally hitting the App Store? Its been more than 5 days now that i can't use my brandnew device for 300€+ So frustrated!

lebraeu by Level 4
  • 0 replies
  • 0 kudos

Updating issue Maybe meta account issue?

I tried opening my headset today but when I was turning it on and I found it signed out. I tried to sign back in and it gave a message that said "Your headset has a new software update" then instructions on how to do it. I tried to update but it just...

octo101 by Level 3
  • 1 replies
  • 0 kudos


I can't claim my free beat saber can u tell me how to get it

Support not helping? Where can I get a supervisor?

The Meta Quest chat people keep saying to go to to request a call back but I see no option. I have spent over four hours on the chat with multiple conversations and reps with no help. The issue, which is being discussed on Reddit by mu...


My Daughter purchased beatsaber on the wrong account

Hi. My Daughter purchased beatsaber on the wrong account. I share all our games from my account and she purchased on her account by mistake. Is there any way we can get this on the account that has all our games.Regards Jason

Support Forums.

I have read and reread. Everything around the unlock pattern issue. Tried all. I am lucky in the fact that I just got the quest 2 so I don't have but Meer hours invested in mine. And it's for only that fact that I will keep it. How do you create such...

"Unlocking Oculus Go"

Hello? I'm an Oculus user.From the Oculus homepage developer bulletin boardChecked "Unlocking Oculus Go".By the way, it does not become Unlockable.1. The manual and the uploaded file name do not match.- Oculus_Go_SW_Unlock_v1 vs unlocked_build.zip2. ...

Left controller not connecting

So as a few other people I see the controller stopped working over night. I've tried new batteries, taking them out for over an hour, repairing them in app. It says it pairs successfully and the controller firmware was updated but still does not work...

cannot find my games after merge

Hi, I powered up my headset, and was unable to access any of my games. Kept getting an authentication error. I went into the oculus app, and it said my oculus account was merged with my facebook account. When I logged in with my facebook account, it ...

gartie by Level 2
  • 2 replies
  • 0 kudos

Can't migrate test user account to meta accounts

On Org Manager, my test user accounts now indicate that the accounts are inactive and must be migrated to Meta accounts. When I attempt to migrate a test user account, I receive an error that the test user email is alread...

Oculus Social doesn't work

My Oculus social doesn't work at all, I have a Oculus rift S and I am trying to join join a party with my friend who is on a Oculus quest but some reason when he sends me a invite i get it but then cant join it. I go onto any of the social categories...


"Verify My Id" Is Broken

Hello, my issue isn't nessissarliy Quest product specific but it does affect it. Considering how Meta has made it nearly impossible to speak to a human being on Account Issues/Customer Support I am trying any available solution to get human support. ...

Ive lost all my games!!

I was getting sidequest to work and because it wasn't authorizing i saw someone said to do a factory reset which did work, but in return got rid of all my games, and ones ive paid for. They dont appear in library, in store it doesnt mention anything ...

Stuck on Download Queued for Apps on Quest

Ever since an update for Beat Saber earlier today, I have not been able to install any apps on my Quest using the device or my connected phone because I am given the message "Download Queued..." forever when I select an uninstalled app to install. I ...

Predhelt by Level 3
  • 30 replies
  • 4 kudos

Unable to pair with bluetooth

We just purchased a new occulus quest 2. We had the device paired with our phone, but the one controller was acting strange. We umpired everything and are now unable to pair with the phone. Any suggestions? We restarted all devices. Thanks

Claiming my beatsaber free with quest 2

Hey I just got my meta quest 2 and I’ve set it all up and when I go to play beatsaber it’s still saying I have to pay for it. When I brought the bundle of the vr headset and beatsaber together but I can’t claim my free beatsaber


Anyone know how to change your age on the quest 2 I put 15 on accident I’m actually 17 and now I can’t play Arizona sunshine or gorn and other games I wanna so if anyone knows how to please reply to this

Oculus Link randomly kicks me out

So I've been running pcvr from my quest for a year now with no issues. I took a 2 month break and came back to finish Half life alyx and noticed after around 30 minutes one of two things would happen: It would kick me back to oculus home and I'd have...

Broken Tracking, Broken Boundaries

I never know where to begin with Oculus products. They always seem to be in a constant state of a decay. Once a problem starts it never seems to go away. Its fine one day, broken the next day. And you spend most of your play time just trying to fix t...

forgot pin link not working, cannot make a pin.

Setup a new quest 2, and wasn't given a pin. I tried to buy an app and obviously asks for the pin (I don't know it because I wasn't given 1)When choose "reset pin" on the phone app, it asks for old pin grrr. I eventually use pc to request a pin reset...

I can't install Oculus software on Windows 10

I have an Oculus Quest 2 virtual reality helmet and I used to calmly play PCVR without problems. Today I decided to clean my pc from garbage using the CCleaner pro program and after that the Oculus software stopped opening and installing. Please help...

Quest 2 Cooling Fan Malfunctioning

I was using my Oculus Quest 2 when I got the notification that my cooling fan malfunctioned. I let it sit overnight and tried to use it again but it still told me to contact Oculus support. I tried submitting a ticket but there is nothing for a malfu...

Saber Beats - Missing Play Button

Saber beats has been missing the “play“ button for almost 2 months now, and I get absolutely no response from anyone anywhere! I also can no longer request a refund. I cannot be the only one experiencing this issue. But no one seems to have a solutio...