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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 2662 Views
  • 66 replies
  • 4 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

PTC v56 on Quest 2: Stuck in passthrough view on boot

Hello,My Quest 2 is on the PTC and recently updated to v56 (56.0.0.81.656). Since then, I've noticed that when the device is booting up, I'm often getting stuck in the passthrough view and never progressing past it.- Reboot device.- See the Meta logo...

severe stick drift on right controller

i have tried everything i can find to help stop the stick drift, i have tried to blow into the hole , taking the batteries out and taking the controller apart altough nothing works i have had this headset for under a year, is there any chance i can g...

Connected, can't provide internet.

Ive had my quest 2 for about a month, had no problems and now its telling me im connected to the internet, but it cant provide internet. ive tried unplugging my router for a minute, as well as turning off the quest 2, with no luck. super frustrated p...

jjcoolya by Honored Guest
  • 1276 Views
  • 4 replies
  • 1 kudos

Quest 2 Air Link screenshotting problems

Hello, today while playing on my headset as usual I went on ahead to use air link to play some PCVR which in this case was H3VR, stuff worked well as usual until I wanted to take a screenshot of the game. The normal way of screenshotting with Oculus ...

lugiosu by Honored Guest
  • 286 Views
  • 1 replies
  • 0 kudos

Oculus 2 not pairing with phone app after factory reset

Games were trying to update but never completed. Would just process. So Oculus was reset to factory mode. Now the oculus asks to pair and provides a code. But when we look on the phone, the app says it is still paired to the Oculus. It is like it doe...

Connection problem

My oculus 2 has come up with this and for hours I cannot play any game at all it is really frustrating and has ruined my day. Tbh I feel like putting it in the bin!!!  

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Airlink issues

My airlink has multiple issues, it flickers black for a second every 20 seconds and also cant run games, it can run the main menu but when I click on a game, in the headset it says the game is loading, it runs on my pc but not my headset.

Factory reset stuck in pair screen

I did a factory reset because my headset was laggy and slow and loads of games were lagging so i only have 1 controller and its saying i have to pull the tags out of the controller (the tags you get when you first get the oculus) im getting a new con...

White Screen with Horizontal lines

Hi, its been a few months since I got the Quest 2. Out of nowhere, the Quest 2 suddenly breaks with white lines across the screen and then when I was looking around, the white screen thing showed what it was looking at on the menu or anything with te...

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Ibukipoi by Honored Guest
  • 199 Views
  • 2 replies
  • 0 kudos

Weird new airlink problem?

I'm unsure if this is a new airlink problem or not but for some reason, I was pairing my PC to my vr, but when I tried to click "Pair". it switched to launch, but nothing happened. I then decided to click on my PC name again, but there is where every...

Resolved! How can I make the Quest 2 forget the previously paired PC?

Previously, I connected my Quest 2 to my PC using AirLink, and it worked fine. Now, I reinstalled the operating system on my PC and installed the new Oculus software. In the Oculus software on the PC, I chose to connect to the Quest 2 via AirLink, bu...

msbtx by Honored Guest
  • 609 Views
  • 9 replies
  • 0 kudos

Resolved! PCVR FPS/Stutter issues

Recently bought a usb 3.0 cable and have been trying to use the quest 2 for PCVR. My pc should be perfectly capable of running both non-vr and vr games, I have done a cable test and have a 3.0GBPS speed so that's not the issue either. when running th...

Masked_ by Honored Guest
  • 2730 Views
  • 6 replies
  • 0 kudos

Weird flashing objext

So I turned my Quest 2 on which was working fine yesterday and ther was this weird faded blue object that kept flashing when I was in games, it takes up almost all of the right lens and it's really annoying. It doesn't flash when I'm in the system me...

Joethebab by Honored Guest
  • 172 Views
  • 1 replies
  • 0 kudos

Resolved! Horizon worlds not recognizing my location

Hello,I own a quest 2 bought while I was still living in the Netherlands,I have now emigrated to the US and I have tried to change my location on Facebook, my mobile device and somewhat also on the quest.It still seems to recognize me as being in the...

UX system has stopped

While downloading the Skyworld game on my Oculus Quest, I got the error message "UX system has stopped" and then "UX system keeps stopping". After that, my headset turned off and the installation of the game was interrupted. If anyone has had this is...

Randomly jumping in zero caliber

I’ve been playing for around eh like a week now but I will randomly jump and sometimes wont stop I’ve been playing zero caliber reloaded and it’s fun but it’s being interrupted with my jumping. Can somone help?

ChugEEE by Explorer
  • 278 Views
  • 3 replies
  • 0 kudos

Spinning blue ring of death

Bought The walking dead saints and sinners Retributiin for my son to play on the META Quest 1. It is in our purchase history but just has a blue spinning ring. So not only did I apparently waste my money but more importantly my son can't play the gam...

Loki7704 by Honored Guest
  • 216 Views
  • 2 replies
  • 0 kudos

Headset won’t pair after factory reset

We had to do a factory reset on the headset because we were getting an error that the SocialPlatform keeps stopping and it would not go away and the headset kept restarting itself. We successfully did the factory reset, but now I’m trying to pair wit...

Occulus App - Unable to Link Accounts

I am trying to setup a Samsung Gear VR on a Samsung S8+ running Android version 9.I've installed the Oculus app and register an account using my email address. When I try to link my accounts at this screen:When I press 'Link and Continue' at the next...

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Real VR fishing backup

Real VR fishing game is not backing to oculus cloud. All my other games are backup. in oculus cloud The status for real vr fishing. Back up by oculus. Said “No” how to backup real VR fishing game.? Do not want to loose my game play

DragonRay by Honored Guest
  • 1571 Views
  • 9 replies
  • 0 kudos

Business account

I just received a meta quest 2 vr today. And like others, it keeps asking for the business account. Please fix this problem. I am not going to wait and purchase the new one either.

mf85.2023 by Honored Guest
  • 164 Views
  • 2 replies
  • 0 kudos

Controller analog stick acting wierd

So I just got this game called battle talent and second day of playing it when I move forward with my left controller I stay in place or go backwards. This is the second time it happend but not nearly as bad. I tried everything, I unpaired and repair...

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