Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 34 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Resolved! Quest 2 dashboard ghosting

Whenever I move my head around while in the oculus quest 2 dashboard everything else moves and the controllers make a ghosting effect as seen in the video. R5 5600xAsrock 6700xtAsus B550-fCable link or Air link, no difference

AgusF by Level 3
  • 13 replies
  • 1 kudos

Quest 2 and Air Link - random image corruption

Whilst using Air Link I randomly (I'd say around once every 2 - 3 minutes on average) see small to medium parts of the image get corrupted (blocky discolourations). Everything looks normal on the monitor. If I look away and back the corruption disapp...

I think I'm getting bullied by employees from Meta.

Trough the update to Meta my oculus quest 2 lost the ability to be able to connect to Meta and I couldn't check what account was logged in to it, I had deactivated my facebook account for a while over 1 year ago and created a temp other account to be...

Party - Watching TV - Quest 2

Hi there, I am having trouble with not being able to join / teleport to my friends in a party. The 'Go' option is greyed out.My aim is that I would like to use the Oculus / Meta TV app in a party so I can show my friends my 360 videos but having trou...

Resolved! Delete avatar?

Hello, got a quest 2 yesterday. My daughter had a go and set up a female avatar as me. I'm her dad and would like to change it. No option to delete it. Any idea how?

Rift-S Crashes are Caused by Audio Drivers

I have had the Rift-S for years now and it has always had issues, it has never just worked, from everyone that I have spoken to, this seems to be the norm. I have encountered many issues and most of them have been resolved. Support has sent me an ent...

Boneworks-Character moves on its own to the right

Hello, I have the game "Boneworks" and when I start it the character moves by itself to the right thing that makes me unable to play. It only happens to me with "Boneworks", games like "Blade and sorcery" work correctly. Any suggestions?

Cannot reset menu positions

For the past several days, the main menu (showing after the Oculus Quest starts up) opens well above my field of view, at about a 25 degree angle upwards. When I open the App or settings menus, they appear above this, at about a 65 degree angle above...

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Left Eye Only Black Screen New Quest 2

Hi! So I just received my Quest 2 in the mail and I plugged it in to charge for awhile so I could hop right in to some VR. I finally put it on, and it seemed to be working fine for a bit, but when I was trying to set it up the left screen turned blac...

Horizon worlds not loading

Hi, I’m having issues getting into horizon worlds. I just recently purchased an oculus 2, I’m trying to enter horizon worlds and I get stuck on the loading screen, after about 10 min it says I’m not connected to the WiFi when I am. I have already tri...

Controller battery power stays at 100%

I believe it's been since the v35 update the battery indicator on the controllers no longer functions. It constantly displays as 100% on the menu and the controller itself. Even if you have low battery power, the controller does not show an accurate ...

Rockband vr wont download

rockband vr starts to download then stops at 312mb eveytime won't go any further. Why can't I re-download a game I own anyone have an idea how to fix

leaf76 by Level 3
  • 13 replies
  • 1 kudos

Oculus Developer Hub

Hello!I am trying to upload a game to my Oculus Developer account but get the following error: ERROR: We found issues with the APK during validation. Please check that the APK meets the 'Application Manifest Requirements', then resubmit your app. * T...

Getting apps back after Reseting Quest 2

Community or Support TeamUnfortunately I had to Reset my Quest 2 and all of the Apps purchased can no longer be found. I don’t want to repurchase them and need to get them restored back to my Quest 2. Any assistance would be greatly appreciated on ho...

Replacement Lenses?

So I have a scuff Mark that’s on my right eye lens, it’s not really that big of an issue at the moment but I’m wondering if you’re able to replace the lenses. I cannot find any lens protectors and if you can’t change the lense or have them replace fo...

LuridFTW by Level 3
  • 17 replies
  • 1 kudos

Dont get an email and dont know how to contact support

I was trying to buy a game but i forgot my pin, so i look up how to do that right? well then i realise i need my password (which i dont have), so i try to reset it and oculus doesn't send me absolutely ANY emails, no nothing

Answer om support or privat message

How long does it take oculus to answer on these post or privat messages? I have an issue which i send a ticket on 14 about 14 days ago, and im pretty sick of not having getting an answer yet!!

Pin Not working

I Tried Too Get A Game To Day It Asked For My Pin so when i put it in It Didn't Work And I Don't Know What To dogot any advice..

Quest 2 - Recording Video Corrupted

Hi, I have recorded several really important videos before which relate to my study. Today, I try to move them to my computer and find out they are all corrupted, the size becomes extremely small and the video can no longer be played.I then put them ...

Update so I Basically locked out of my quest 2

So I basically found out I am locked out of my quest because I bought the headset second (from OfferUp) and bought the controllers (from meta). The headset works I can technically pair but can’t because it hasn’t been updated and it can’t update unle...