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Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3415 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Suspended Child account

Hi,I see countless threads started by parents completely frustrated by the lack of help from meta in resolving suspended child accounts. I'm another one, I set up a quest device for my daughter and meta have now suspended her account and between here...

Resolved! Cast not working

Both my iphone and Quest 2 are set to the same wifi, I select cast on my quest and select my app from the menu and on my phone is says it is now casting but I see nothing. Anyway to fix this because it's a serious bummer that I can't play with my fam...

Dissatisfied with support

Had metal for rwo months, controller has stopped working but support say I have to wait for a bag to then return the controller to them and then wait for them to assess it before they will send a replacement - the whole process will take longer than ...

Can connect with secondary account on quest 3

Hi,Added a secondary account to my quest 3.When choosing the new account at power on I get a message: Finish setup on a nother device. No code is shown besides the message.When I go to auth.meta.com/device I'm being asked for a code I do not have.Reb...

tirano by Honored Guest
  • 144 Views
  • 4 replies
  • 0 kudos

Received wrong product from my replacement

My meta quest 2 suddenly stopped turning on and I couldn't put them on charge because they didn't respond. I sent them back so they could give me a replacement they said, I still don't know what happened to my vr and why couldn’t they tell me what wa...

Pro controller not charging

My pro controller wont charge because it needs to update but it won't update because it doesn't have enough charge! Help!

Kidteapot by Honored Guest
  • 213 Views
  • 6 replies
  • 0 kudos

Resolved! Stuck in red orb in observatory

Hi I'm in Asgards Wrath 2 on the observatory. Completed star chart puzzles and spoke to Thoth. After I went back to being a mortal. I'm totally stuck. I can't go back into maps. It says fast travel unavailable. I can become a god but not able to get ...

Resolved! QUEST 3 slowdown problem

I have connected the QUEST 3 I bought today to my computer. After the connection was formed, quest 3 began to slow down.The glasses do not show a desktop. Black screen only. The video card and processor have been updated. I am using Translation. Than...

quest 2 - screen not working

i got my quest 2 a week ago and two days ago the screen just stopped working.. it keeps flashing white, when i cast it on my phone i can see everything perfectly. and when i restart it i’m able to see the meta symbol but it’s still flashing white. ca...

strm0bm0 by Honored Guest
  • 119 Views
  • 1 replies
  • 0 kudos

Resolved! Les Mills bodycombat VR pausing

Does anyone else have issues with this app freezing intermittently during work out? Specifically, mid-move I’ll get the ‘quit/resume’ screen. I then have to stop and select resume, then select continue, on the ‘pause/continue’ screen to proceed with ...

Music valley festival spirit

Music valley won’t let me start the festival spirit line. Am I missing something here?I’ve done all of the wanderer and electronought ‘quests’ and it won’t even let me start the festival spirit ones.

Droops.22 by Honored Guest
  • 315 Views
  • 14 replies
  • 1 kudos

Exit out of sideloading update mode?

I pressed the power and down volume buttons to access the forbidden menu. I selected to Enable Sideloading Update. The device rebooted into a blank screen and does nothing else. The light is purple and blinking. How do I exit out of this?

Penguin paradise instore purchase

Hi, my son is trying to buy items in store but when he does it doesn't show up in his items. None of his ice cubes are taken either. It goes through the process but nothing happens.

Left Controller not working

*Please help, Left Controller not working*I've changed the battery Cleaned the connectionsSwitched the headset on and offUnpaired the controller using the app but nothing happens when trying to pair it back upKind regards

Resolved! Brand new Quest 2 refuses to pair.

I’m using the Meta Quest app on an iPhone 7+. It’s an older yet amazing phone. I bought a brand new quest 2 off Amazon after my cat decided to knock my previous one off it’s shelf and onto the floor. The headset works, but it refuses to pair saying o...

Can’t purchase game

I can’t purchase games because it says I need it file an appeal,, not sure what that is. please help thx John Stengel

STFive by Honored Guest
  • 116 Views
  • 3 replies
  • 0 kudos

Game play - Can't open app

So I purchased a game thru my mobile app and it downloaded and all..I played for about 30 mins.. later that day I tried playing it and now I can't open it.. It says installed but I can't play it can anybody help with this situation..

Mann142 by Honored Guest
  • 113 Views
  • 1 replies
  • 0 kudos

Quest phone call notifications not working

2 parter.1st of all my second account on the oculus 2 does not have the same (people) app?My main issue, is when I receive a phone call through the people contact app, I receive no notification. Only until I click on the app does it show someone has ...

did not get referral

Hi I did get Quest 3 today and linked it with my account which was setup after clicking ref link from my father (Redacted) went through whole setup, linked device but store doesn't show any bonus money to use for games. I asked for new referral code ...

Not receiving code for back-up SMS for 2FA

Hi, I have set-up a 2FA app, but when I added a backup SMS number I didn't get a code. Now when I go to add a backup it lists the starte'ed out digits of the number (even though it was never authenticated) and clicking Next just shows "Try changing y...

Resolved! Can't add a second user to my Oculus Quest 2

I am trying to add a second user to my oculus and when I go to do it and press the add accounts button it comes up with an error straight away saying "Something went wrong. Please try again later." It also keeps trying to get me to put in a code on w...

Playjamin by Honored Guest
  • 92971 Views
  • 198 replies
  • 47 kudos

Resolved! Quest 3 not recognizing .mp3 or .m4a music files

I copied over both types of files into the "Quest 3\Internal Shared Storage\Music" folder and the headset will see the files in the file app but won't play them. Options when clicking on the 3 dots on the file only shows the options "View Info" and "...

Oculus account

I have been unable to log into my Oculus account on the pc app despite the fact that I have been able to on other Meta apps (such as the Meta Shop and Account center) with the same email and password, can someone please tell me how to fix this

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