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Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

G_CDoc by Level 2
  • 34 replies
  • 8 kudos

Resolved! No access to Facebook account

My Facebook account that was linked to my oculus quest 2 was banned for no reason, I don’t even use Facebook and I only made it for my vr. Since my Facebook account was banned so is my oculus so now I can’t play anything and I can’t even sign in or d...

Known Issue - Headset logged out and missing app library

Hi everyone, the team is working on an issue now based on some reports that users are getting logged out of their headset or aren't seeing their purchased apps. In some of these cases, you might not be able to log back in. The team is working to get ...

Cant add payment

I have tried to add a card to my account through both my headset and phone, every time it keeps saying that it's unable to add my card and to check my information l, all of the data is correct.

Weird Chromatic Abberation issue on Quest 2

Soo, about 2 months ago,I would get randomly hit with very intense Chromatic Abberation both in-game and in the Oculus home menu. It stopped like a week before June and I thought someone reported it and it got patched. But, I just got hit with it aga...

TG20 by Level 3
  • 4 replies
  • 1 kudos

AirLink connected, but stel see only 3 dots and black screen

Hello,after the last update I can't run games and occulus app using AirLink.When i run AirLink on Quest 2, dots will appear. After 3 seconds stuck only on black screen. I can click on menu, and can end AirLink, so i think this mean, thaht app is not ...

Schizi by Level 2
  • 1 replies
  • 0 kudos

Please help my meta/facebook accounts are messed up

I know this sounds like I'm an idiot, but I do not use Facebook very much and don't use Instagram. My Oculus account was a one-time setup and hard to remember the account.I really need some help with my accounts and merging to a meta-account. I was f...

Resolved! Can't install Oculus Software on Windows 11

Hey there, I can't seem to install Oculus Software on Windows 11, I'm running build: Build 22499.rs_prerelease.211105-1550.It's an insider preview build but besides Oculus everything seems to work perfectly fine so I have no idea why it won't work or...

Oculus Support Quest 2 ??

Hello, So for last 5 days I'm " Chatting" with oculus support. My problem is that for several days I have had problems with goggles such as:- floating white particles on the right screen, appearing while moving mainly on a black background, forming a...

xTomCx by Level 3
  • 3 replies
  • 0 kudos

Can't see Oculus TV while recording

I would like to record my parties while watching Oculus TV, but I am unable to do so. When I go back to watch the recording, I can see and hear the other people, but the Oculus TV video is totally black. I even tried using Screencast-o-matic and the ...

Freind list

I can't see anyone online after this occulus to meta update happened. I know they are online and it shows them offline. They say they can see me online.

Problem with account

My son has lost his library of games he has bought. He merged his Facebook and meta account because it popped up when he was playing and now he has lost atleast $100 in games that he has bought. Is there anyway that he get these games back?

esampo by Level 2
  • 1 replies
  • 1 kudos


CRAP!!! It looks as if I am having the same issues as everyone else with logging in, etc. On laptop (Mac) when I put in device code it says it was successful, however, on my headset it says an error has occurred & will not let me go any further! I AM...

HELP! With moving to Meta account…

HELP!!I updated and restarted, 4x, but never received any prompts. Moved to my Oculus app and it stated to update to a new Meta account, so I created an account using my email. Eventually my headset showed a code to pair. When I went to the pair page...

New Oculus Quest 2

Hi, I just got the Oculus Quest 2 and it does not work - screen starts with "remove plastic" from your battery - the "universal menu" seems to not be working (oculus button does work na right controller) - controller is clearly not paired (it's worki...

Zet2008 by Level 2
  • 1 replies
  • 0 kudos

Lost all data after horizon update on oculus

After I updated my oculus on my pc, it want Ed me to set up a horizon account, so I did so, after that it wanted me to log in with my face book account, I also did so, but now when I go into my account it says it was made 30 minutes ago and now all m...

chat support

I really need to talk to an agent. There shouldn't be this many difficult steps to getting to one. Which I cannot even figure out how to get to one. My issue is I have another Facebook I have purchased games on for the rift s. I had to re install the...

Meta horizon worlds is not even real in my store

I heard abkut meta horizon just right now,cuz right now i saw on my oculus to setup the meta horizon profile,i didnt knew that was that but i searched and i saw theres a game but it is still coming soon since 2020 on my oculus,my friend has it and i ...

BOTAI by Level 2
  • 1 replies
  • 0 kudos

Resolved! Error when entering setup code on Quest 2

I have done everything I can think of. I uninstalled the Oculus app from my phone and reinstalled it, restarted the headset, gone to the setup and the device pages. I have a meta account, but every time I enter the code, I get an error message.

Resolved! Factory Reset to change password.... so bad

I am a software developer. I setup some custom stuff on the Oculus a few months ago.Today, I wanted to continue my project. Today, I learned my password pattern is no longer in my brain.Today, I learned I have to factory reset the most frustrating pr...

Right controller temporarily losing tracking

So my son has had a quest 2 for a number of Months now, but suddenly the right controller will temporarily lose tracking (lose the pointer, until it comes back and vibrates) Controller states battery level is 80 percent. I have unpaired and repaired,...

Resolved! Horrible Stuttering Via Link

I have recently upgraded my PC so that I can run DCS world in VR. However, whenever I'm running the game, right as I spawn in I get horrible stutters. Sometimes GPU usage touches 100% (See video) but the more unusual thing is the cpu usage usually hi...

mcplane by Level 4
  • 18 replies
  • 0 kudos

Oculus Go - link to dropbox doesn't work

Hi, I've had my Oculus Go for years now, and have been happy using it as my main VR device for architectural 3D images, using the Gallery App and pulling the image files from Dropbox (within the Gallery App) Yesterday I switched on my Go and to my su...

tsomek by Level 3
  • 5 replies
  • 0 kudos

Controller pairing

I bought a new headset because I broke my quest 2. I'm trying to use my old quest 2 controllers for my new quest and I can't figure out how to get past the first screen where he's pulling the stickers out of the batteries. I can't connect to wifi, tu...

New Quest 2 and existing Rift-S

I currently use a Rift-S with an Oculus account. Now I bought a new Quest 2 for my wife. Should I register it to my account or should my wife create a new account for the Quest? What would you recommend (advantages and disadvantages). It is important...